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How to send Notification for internal comment only

Omar Hakeem
Omar Hakeem
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May 15, 2018

I have created a costume Field (Internal comment) as user picker, my goal is when any comment added internally I want a notification to go to anyone in "Internal comment" field.

 

Can you let me know how to achieve this.

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Alexey Matveev
Alexey Matveev
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May 15, 2018

Jira Service Desk already contains shared and internal comments. Why do you need a custom field?

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Omar Hakeem
Omar Hakeem
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May 15, 2018

Yes but to whom notification will go for the internal comment? there is no special configuration for Internal comment notification.

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Alexey Matveev
Alexey Matveev
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May 15, 2018

Service Desk Agents receive notifications for internal comments.

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Jira Service Management
Jira Service Management
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