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Jira Service Management
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I am creating a rule on our Jira-servicedesk that when the issue is created after business hours. change the assignee to the after hours support. And if possible, send an email to the assign...
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Our product offers basic, pro and enterprise plans. Basic customers get knowledge base access Pro users get email support Enterprise gets priority email support. Is there a way to res...
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I have set up the SLAs for time to resolution to be 4h or 80h as per the support desk calendar (10 working days of 8h). However, when working on the ticket, the SLA times are dis...
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I'm looking into the process for moving a JIRA Software project to a Service Desk project. The project supports external users of our products, and each user obviously counts against the user li...
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Service Desk shows licensed but not installed after upgrade. Anyone familiar with this? My ServiceDesk is now in limbo. Can I uninstall? If so, how? Installing from the application page in admin prod...
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How do I change the position and size of the JIRA helpdesk widget Which I have embedded in my application?
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Can you please extend our license for extra 30 days for Jira ServiceDesk Server eval that we have and will expire on the 28. may We are in the phase of implementing the Servic...
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I'm trying to follow the instructions here (https://confluence.atlassian.com/servicedeskcloud/blog/2017/12/automatically-create-linked-issues-from-new-requests) to automatically create linked issues,...
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Hi We have been using IMAP to create Jira service desk issues using our own mail server. Now we have been forced to restrict the access to our Exchange server and therefore we would like to whiteli...
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I have disabled and enabled back some add-ons then customer portal project completely grayed out. Do you know the root cause of this issue?
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Hello, I have a project in jira servicedesk linked to Confluence Knowledge base. Customer permission is "Anyone can email the service desk or raise a request in the portal" I review documenta...
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I am using Max function which is throwing an exception during evaluation. Function is as follows Max( { [Time].AllMembers }, [Measures].[All Tests in Execution Cummulative] ) Exception is: ...
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Hi, Whenever we load customer portal link it shows raw JSON content for 2-3 seconds. Please let us know how to resolve this issue? Service Desk version: 3.10.0 Core JIRA version: 7.7.0 And we are...
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Hello, I want to create two separate projects "Service" and "Support" with mail address service@foo.com and support@foo.com. Reading through your documentation and support groups, I stumbled...
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Hi, I would like to ask for a help and advise with following issue. We have several customers, and I would like each of them to user their own customer portal. I have currently created...
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The Jira Service Desk Project, Settings - > Notifications Notification Schema has Issues Created and the notification is for Watchers, Current Assignee and Reporter. We currently have Agen...
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Our users would like a way to search off of status when looking at the list of tickets. Is there a way to allow customer portal users to search or filter on a specific status? Any suggesti...
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We are looking into which Service desk software to use and need SSO for our 500 employees to a knowledge base etc. Can Identity manager handle that for the Customers in Jira Service desk or will ...
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hallo Everyone, I would like to raise a bug in Jira Service Desk. I noticed that when I a set of custom fields as required in the field configuration settings and then create reques...
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Hi, I am running a jira service desk 3.4.2. My email notifications were working fine and with no problem. However, since two weeks, I noticed that only users with agent role receive emai...
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Hi guys, We've recently migrated to Jira Service Desk and everything's been working fine for the last two weeks, but yesterday afternoon I set some fields as "required" on the service desk field con...
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Hi all, I renewed (don't upgrade or update) our instance licence for JSD and then some permissions got broken. Our JSD version is 2.5.9 and Jira version is 6.4.12. After this ope...
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I want multiple words in comment contains automation rule. for ex. if comment contains "approved" or "ok" then ticket will be approved on both words.
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I am putting together a chain of approval. I do not know how to do it, I have a custom field that allows you to select different values. I need that when a value is selected, it has a user associate...
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