Jira Service Management

Do JIRA had any integration with VoIP and SIP products which allows: a) send voice (call) notification b) dial a phone number directly from JIRA.

• jira-service-desk

We've been using Service Desk for a few months now tied in with Jira.   We're getting complaints from customers not being able to search for their tickets.  They have the option of ...

• jira-service-desk

Created KB in Confluence Linked to the Service Desk.  In Confluence article is Unrestricted. But when trying to use this article in the ticket in SD - its restricted and Share as comment button...

• jira-service-desk

I treid creating a notification scheme for my project. I added few notification rules like issue creat, issue update and so on. I receive a email notification whenever i creat a new issue. when ever...

• jira-service-desk

We're creating more automation in JSD, fairly simple, out of the box stuff to make our JSD more powerful and, well, automated. I wanted to see what else people have invented? Whats the coolest bit of...

• jira-service-desk

Users can't close issues and the permission helper reports: JIRA Service Desk has overridden this permission The user must have a JIRA Service Desk license and Service Desk Agent permission on...

• jira-service-desk

I have "...servicedesk/customer/portals", which is just ugly and seemingly not configurable and I also have "...servicedesk/customer/portal/1" which is for the only helpdesk project we will be using....

• customer-portal
• jira-service-desk

We have upgraded jira core and service desk, now when clients try to raise a request they cant open some of the request types and receiving : This XML file does not appear to have any style informat...

• jira-service-desk

Hi, I am using an automation rule, which adds a label to an issue, when a comment is made by a customer. However this rule is also being activated when I make a comment to an issue in the servi...

• automation
• comment
• jira-service-desk

A customer sends an email request and sets a agent to CC. The issue is then assigned to this agent. The agent is now both - an assignee and a request participant. If the agent replies to the Reporter...

• jira-service-desk

is it possible to limit the attachments view of specific request types to specific user group?

• jira-service-desk

For a very small team without dedicated Service Desk agents, I'd like to automatically have issues appear in Jira Software, whenever a customer creates a Service Desk issue. I am aware that this can ...

• jira-service-desk
• jira-software

Hello,  Our team has a Confluence space that contains User Guides which we would like to serve as a knowledge base for our Service Desk project. The space also contains other pages dealing with...

• jira-service-desk
• knowledge-base

Hi All, We have 15 agent licences for Jira Service Desk. We are planning to buy Jira Suite Utility Plugin for our implementation. Can you please confirm we should buy it for 25 users (as per pricin...

• jira-service-desk

there is no rest api call to create sprint version2 documentation

• jira-service-desk

I have an approval workflow where managers and directors will be asked to make approvals via the portal.  I need a way to force the managers and directors to include a comment as part of their a...

• jira-service-desk

I have some Jira Service Desk "portal only customer" accounts which I would like to disable using the API.  I tried the same curl commands I use to disable regular users, but get a me...

• jira-service-desk

Hi there, JIRA Service Desk - v3.2.7 When I click the Share button from the JIRA Service Desk to share a ticket I get the error message below. Please can someone suggest a fix or workaround...

• jira-service-desk

Hello, We would like to know if we can configure more than one email channels for one service desk project. This is because we would like to create three channels to attend issues in the s...

• jira-service-desk

Hi everyone I was asked from one of our consultants, to investigate the option to have phone numbers on the users in service desk. When we have a ticket and it`s send to the consultants team, somet...

• jira-service-desk

Hi, I cannot figure out by consulting the documentation and using the UIs how to set up Approvers in a Service Desk project properly. In order to be able to approve Change Requests anyways, I then ...

• jira-service-desk

Hi there, Our intention was to use the service desk app, as our IT help desk application but I need to understand how the inbound email feature works. Am I correct in saying that only people with a ...

Hello there,   we currently are in the process of evaluating of switching to JSD, but we found an not so nice block in the road. We have a quite large organisation where we have within a proj...

• jira-service-desk

We have multiple locations and would like to setup our IT Help Desk to handle email requests and have the request get routed to the correct queue (site1, site2). Is this possible with email requests?...

• email
• jira-service-desk

I'm an Atlassian admin at my organization, but JSD I am least knowledgeable on.  We simply want to email our employees a link to our Portal site, so that they can create a specific request.&nbsp...

• atlassian-support
• customer-portal
• jira-service-desk