Java Virtual Machine refers to wrong JVM.dll after upgrade

[Cow Hills]

Hello,

I have upgraded my JIRA Service Desk application to the 3.14.2 x64 version.
After this upgrade to service wouldn't start anymore.

The problem was that in tomcat8w.exe //ES//JIRAServiceDesk030718143054 the Java Vritual Machine was referring to C:\Program Files\Java\jre-10.0.2\bin\server\jvm.dll. with that dll the application could not start because some of the Java Options like PrintGCDetails are not supported.

when i changed the Java Virtual Machine back to C:\Program Files\Atlassian\JIRA\jre\bin\server\jvm.dll all the problems where gone.

I think this is a bug or am i doing something wrong?

[Andy Heinzer · Accepted solution]

Jira does not yet have support for Java 10.  Please see the Supported Platforms documentation.  You will see that currently, Jira only supports the Oracle JRE/JDK of the 1.8.x versions (aka Java 8).

If you have set your $JAVA_HOME variable to this other installation path with a Java 10 jre, Jira might not behave as expected.   Since these Windows exe installations can also bundle Java 8 jre with them, that could explain why this works with the old path but not your current path.   I would recommend setting your javahome to use a Java 8 installation path and restart Jira to make sure that you are using a supported platform.