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Community resources
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Jira Service Management
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Is there a way to use smart values with custom fields within the "Hidden fields with preset values" within Service Desk since we already have Automation for Jira? Example: I want to set th...
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Hello, We already have license for Jira and we have a pack of customers. Can you please shed light on how we will be charged for this software? We will be charged for each account or we will be cha...
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I wonder about possibilities and potential use case for integration: - Ticket Mgmt in JIRA/JIRA SD/JIRA Ops - integrated with OpsGenie and monitoring - integrated with Asset Mgmt from Inisght - i...
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Hi, Anyone else having issues with Jira Service Desk not allowing page scrolling when a customer taps on a datepicker field to select a date? We are finding that customers cant scroll the page when...
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Hi, We have several tiers of customers. For all, I would like to be able to use Jira Service Desk knowledge base for documentation and troubleshooting. Some customers can access Jira Service desk t...
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Greetings, Based on the following article, Service Desk Widget may be available only if the portal is login-free, which is not an option for us for far. Is there any option (or CR created) ...
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Hi when i send e-mail to project A it creates a ticket and when i forward the same e-mail to project B it add a comment on project A not creating a ticket on project B? how i can avoid this?
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I have a workflow where I would like the customer to accept and offer, hence transition the issue from waiting for the customer acceptance to start work.
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Hello Community, Is there a proper way to automatic assignment depends on how many active tickets belongs to a user? Let's say we have two employees involved to resolving issues, Alice with...
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We use Jira Servicedesk in our company for about 300 users (employees). We synchronize our Active Directory-users to Jira-Servicedesk and that works. How can we automatically add all employ...
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Hi, We are in need of some support for Jira Service Desk. We have the setup mostly complete however having problems with customer external links. Namely, the reset my password and accepting the port...
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Sometimes, we or customers can get double/triples notification e-mails for JIRA after creating the issue. They have the same contents. we checked the outgoing email log, we we see below error: ...
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Is there a way to view the JIRA Service Desk email inbox or even just the emails for an issue? He have a few customers that are not able to "write above the line" and then the reply comments from th...
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Hello, I am configuring the client portal and it does not allow me to attach files. I put the configuration that I have and as shown in the portal. thank you very much!!!
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When we attach something in Service Desk, sometimes the customer receives it as an attachment, but sometimes they have to log into Atlassian which confuses them (we don't use the portal) - so then we...
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Hello, We are currently using HP Service Manager and would like to migrate to JIRA SD. I would like to what kind of flows in JIRA SD comes out of the box such as 1. Change Managem...
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We are trying to make it where users can request time-off using Jira Service Desk. On the form, we'd like to display to the user how many leave hours he/she currently has. Leave hours for all ...
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We have noticed that some incoming email from Atlassian for Jira ticket response notifications are attempting to spoof the respondents’ email addresses from our domain. In an attempt t...
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I am trying to implement JIRA over SSl and i have followed these steps from the link https://confluence.atlassian.com/adminjiraserver073/running-jira-applications-over-ssl-or-https-861253906.html. at...
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I have the following setup Customer portals A, B, C (Cloud Service Desk) Each of the portal's customers don't see the other portals Now, I would like to open up portal A to email requests f...
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I've implemented CascadingSelectCFType in Jira plugin. I've usinf getVelocityParameters to set some parameters to customize options (hiding some of them) in template at vreating issue....
568 views 4 0 Deleted user September 7, 2018 -
I have enabled the general handler for a specific project, that's fine, but I would like to set up priority, component, label or issue type (since I need another handler to create other iss...
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Hello. I'm using a Google Groups account to receive mail from my clients. I have set-up Service Desk to fetch emails from this account, and it's working nicely. My problem is that, I get few emails ...
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Is there a way to make customer satisfaction report visible to service desk admins only? I don't want to show the individual ticket rating to the agents.
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Hi, Impossible to install Jira service Desk on our jira server. (fromthe jira's web page : application -> versions) i have the folowing message : "An unexpected error occurred. Refe...
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