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Jira Service Management
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Functional Approval, Technical Approval, Client Approval. In the portal, the functional approver, is seeing all the tickets to approve, when he selects "Waiting My Approvals", he keeps appearing a...
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I have 10 queues created. I would like agents to have access to only 3 queues. Then the rest only to the remaining 7. Is it possible to do it?
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I add a custom field "Phone" to use it in Jira Service Desk project. Issuer should fill thist field while create new issue. Some issuers already have phone in own profiles. So i want automatic...
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Hello, In setting up Jira Service Desk settings, I've found that this documentation has been extremely helpful: https://confluence.atlassian.com/servicedeskcloud/calculating-priority-automatically-...
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We are working with an contractor and want to assign them issues. We want them to update status of the ticket with progress. Additionally, we want to restrict their access to only 1 project and do n...
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Our ticket key seems to be increasing way more than possible... we have a total of 190 so far, and it's already up in the 500s... why would this be happening?
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Greetings-- We'd like to set up our email channel on Jira Help Desk however, it appears the only available protocols for this are versions of IMAP and POP--we're on a corporate network and thes...
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Is it possible to select customers to create tickets and other customers to just have ready only privileges to see tickets entered? We only want leads on our internal teams to be able to create...
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The address would not link to Jira. I want to allow users to email non-ticket questions or issues to my Help desk. I would love a form they could fill out so they won't see the address but a mailto: ...
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Hello there, I am getting an issue on a calculated field. The value return on my view screen is $value.longValue(). When i trace my value in log field, i get the rigth format ...
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We would like to create REST based outbound request from JIRA Service Desk toThird Party application. Using Webhook we configured and it is working good. However, authentication mechanism does not ex...
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I have specific requirements to set SLA: Time Of Resolution : 1.Resolution time is duration between creation of ticket to ‘Completed’ status "it can be done setting SAL start on "issue c...
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We have a JIRA Service Desk project in which we want agent to create service request issue via the Service Desk portal. However they can create change and incident via big Create button. Is th...
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Hi, We use Service Desk API to post bug fix requests from our french speaking customers in our Jira Service Desk Server. We use an oauth node.js client to secure the dialog between our website and t...
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Hi My search skills might not be up to scratch so apologies if this answer already exists. I would like Service Desk to display a message to the user when choosing a specific value in a Sele...
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I work for a university and we have 5 schools who want to use Jira Service Desk. The types of requests are the same for each school, but I don't want the users of one school to see the requests...
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Hi When a Reporter's name is changed in the Jira Service Desk project, the "new" Reporter does not receive any comments sent to them. The "previous" Reporter doesn't get the comment, so that is fine...
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I would like to include the space contents, the total knowledge base of confluence, to be visible for my customers when they access help desk once they log onto the portal page through Jira Serv...
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I successfully set up my custom email address several months ago, but we haven't gone live yet so hadn't been using the Service Desk yet and I see that now, when I send a test email to the custom add...
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when I login to my "trial" at https://dataaccessinc.atlassian.net I get into the "Jira" portion of the trial but I can't figure out how to get to the area where I setup and control the "service desk"...
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Are there any known issues when switching from Symantec Service Desk 7.5 to Jira Service Desk?
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A customer told me they accidentally rated support 1 star instead of 5 stars. Can they change this?
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We are a small development group and have a few service desk licenses. If we have some of the service desk agents on vacation or out of the office - can you reassign the agent license to ...
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Hello! I am the *new* Service Desk Coordinator at a college where we are transitioning from Techexcel's Servicewise, an older servicedesk platform to Jira, which we have decided is a better, modern ...
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