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Jira Service Management
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Hello! I work as an Atlassian consultant. Everytime I install a Jira Service Desk for a demo it comes with a lot of options and categories. But my clients always ask me for very simple Service Desk ...
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Does anybody can explain me how is it possible to create a global groovy class (like an utility class) and call functions / variables inside Script console or Post function script? Thanks so much
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As I don't have possibility to create a ticket issue, I posted it here Product : JIRA Cloud Summary : When writing a comment ticket, when image is pasting from clipboard, all the previous w...
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We have some mandatory fields on our Service Desk. When these mandatory fields are not populated, an expected error will be thrown. After providing the required data on the mandatory fields and pro...
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Zendesk Support for JIRA can't disconnect.
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Hi team, I'm trying to align the SLA tracking in Service Desk with one of our customer SLA's. The clock doesn't start ticking on most issues until the following business day, so is there a way that ...
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Hi, Is there a way for a customer to create a ticket on behalf of another customer on the Customer portal. I am aware that an agent can do this in the service desk agent portal on behalf of the cust...
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Trying to follow the instructions on this page: https://confluence.atlassian.com/servicedeskcloud/collecting-customer-satisfaction-csat-feedback-790791332.html#Collectingcustomersatisf...
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Whenever we forward an email into the helpdesk (IE, someone who should have submitted a ticket but decided to email one of us directly instead), about 3-5 minutes after the ticket is created in the h...
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Hi, We are testing out the email requests functionality within Service Desk and have found some weird behaviour. We have set up a voicemail box to send the designated address an email when a new voi...
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Hello, My team is currently using a few different Atlassian products and would like some advice moving forward. We are currently using JIRA Service Desk for our end-users and are about to begin use...
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Bonjour, je suis à la recherche d'un glossaire/Dictionnaire reprenant les termes et leur définitions utilisés sur Jira Service Desk. Merci d'avance pour votre aide Sarah - Administrateur N...
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Hi! I'm in a direct Slack chat with my developer, rather than a slack channel. He asks something specific about a ticket and I want to attach my answer to that ticket. When I select the mess...
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in Detail: I wanna change this: We've received your request and a XXXXXXXXX service portal portal account has been created for you. To complete your request you'll need to first activate your...
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I am currently trying to create a queue for a new Service Desk Project. Unluckily I am unable to save my queues, calatina.out is providing the attached error message. Is this a known problem? 2...
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When adding a request participant to a request, they don't receive notification, and don't have access to the request even when clicking on the direct link.
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Version: JIRA v7.7.0 Hello, doing a mouseover (or mouse hover) over one of the fields within the red box (see Screenshot below) displays the exact same text as already given. E.g. doing a mous...
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Hello, I am trying to stand-up our SD POC. So to start, I am a newbie for Jira & Jira SD. I am trying to find where I need to go to modify the field help section (the little i in ...
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I can not run JQL using WAS NOT IN. Error Bellow:
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Hello, we have a Jira Servicedesk 3 users license and have 3 servicedesk agents working in this project. To be able to use the automation feature of Servicedesk I have to use a local userac...
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My service desk workflow has several status and some of them are not visible for customers. Is is possible to edit which status is visible and which not? Thanks!
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Hey, I would like to calculate the average time that a group of tickets have spent in a certain SLA. For example I have a Time to Resolution SLA and the following filter to determine which tic...
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Hi Team I wanted to create a jira work flow [Change management] for one of my projects, when i am trying to get a work flow from market place and apply it to one project, it is showing many ...
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I have a Satisfaction report that suddenly it is not visible.
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I have a large number of customers at the same company. Setting each individual up by their email would be a large scale endeavor and not ideal, but opening up our service desk to a public status d...
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