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Jira Service Management
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Hi My search skills might not be up to scratch so apologies if this answer already exists. I would like Service Desk to display a message to the user when choosing a specific value in a Sele...
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I work for a university and we have 5 schools who want to use Jira Service Desk. The types of requests are the same for each school, but I don't want the users of one school to see the requests...
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Hi When a Reporter's name is changed in the Jira Service Desk project, the "new" Reporter does not receive any comments sent to them. The "previous" Reporter doesn't get the comment, so that is fine...
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I would like to include the space contents, the total knowledge base of confluence, to be visible for my customers when they access help desk once they log onto the portal page through Jira Serv...
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I successfully set up my custom email address several months ago, but we haven't gone live yet so hadn't been using the Service Desk yet and I see that now, when I send a test email to the custom add...
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when I login to my "trial" at https://dataaccessinc.atlassian.net I get into the "Jira" portion of the trial but I can't figure out how to get to the area where I setup and control the "service desk"...
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Are there any known issues when switching from Symantec Service Desk 7.5 to Jira Service Desk?
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A customer told me they accidentally rated support 1 star instead of 5 stars. Can they change this?
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We are a small development group and have a few service desk licenses. If we have some of the service desk agents on vacation or out of the office - can you reassign the agent license to ...
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Hello! I am the *new* Service Desk Coordinator at a college where we are transitioning from Techexcel's Servicewise, an older servicedesk platform to Jira, which we have decided is a better, modern ...
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Can I configure this setting somehow? I want a customer who is in 2 organizations to share request with 1 of the organizations by default instead of having it private. Thanks!!
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Does anybody can explain me how is it possible to create a global groovy class (like an utility class) and call functions / variables inside Script console or Post function script? Thanks so much
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Hello! I work as an Atlassian consultant. Everytime I install a Jira Service Desk for a demo it comes with a lot of options and categories. But my clients always ask me for very simple Service Desk ...
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Does anybody can explain me how is it possible to create a global groovy class (like an utility class) and call functions / variables inside Script console or Post function script? Thanks so much
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As I don't have possibility to create a ticket issue, I posted it here Product : JIRA Cloud Summary : When writing a comment ticket, when image is pasting from clipboard, all the previous w...
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We have some mandatory fields on our Service Desk. When these mandatory fields are not populated, an expected error will be thrown. After providing the required data on the mandatory fields and pro...
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Zendesk Support for JIRA can't disconnect.
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Hi team, I'm trying to align the SLA tracking in Service Desk with one of our customer SLA's. The clock doesn't start ticking on most issues until the following business day, so is there a way that ...
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Hi, Is there a way for a customer to create a ticket on behalf of another customer on the Customer portal. I am aware that an agent can do this in the service desk agent portal on behalf of the cust...
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Trying to follow the instructions on this page: https://confluence.atlassian.com/servicedeskcloud/collecting-customer-satisfaction-csat-feedback-790791332.html#Collectingcustomersatisf...
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Whenever we forward an email into the helpdesk (IE, someone who should have submitted a ticket but decided to email one of us directly instead), about 3-5 minutes after the ticket is created in the h...
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Hi, We are testing out the email requests functionality within Service Desk and have found some weird behaviour. We have set up a voicemail box to send the designated address an email when a new voi...
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Hello, My team is currently using a few different Atlassian products and would like some advice moving forward. We are currently using JIRA Service Desk for our end-users and are about to begin use...
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Bonjour, je suis à la recherche d'un glossaire/Dictionnaire reprenant les termes et leur définitions utilisés sur Jira Service Desk. Merci d'avance pour votre aide Sarah - Administrateur N...
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Hi! I'm in a direct Slack chat with my developer, rather than a slack channel. He asks something specific about a ticket and I want to attach my answer to that ticket. When I select the mess...
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