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Jira Service Management
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Hi all! I wanted to restore the test environment from the backup (Jira Service Desk), but everything was hanging and I had to stop/start the service. After the restart service restore faile...
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I've had a look round and there doesn't seem to be anywhere I can change the text on these buttons, I've had a look at the properties and I wondered if there was something there that would work, any ...
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Hi, All support levels are JSD agents but we have to restrict communication with customer for 1st level only. 2nd and 3rd support levels should not to communicate with customer directly. Any idea ...
734 views 3 0 Deleted user June 12, 2018 -
Hi, We have 3 service desk projects in our environment and each of these have their own associated service team. We have tried to copy the default "Service Desk" project role and assigned acce...
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I am receiving the error The user to run automation rules is misconfigured and wanting me to select an new default event user. But I can see nothing that has changed. Welcome any thoughts -...
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Hi, We are using Jira Cloud and would like to set-up a customized portal through ITSM jira service desk. Using issue type : service request with approval, approvers can only view the acc...
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I want resolution field to prompt for another Field Tab if resolution is set to Done. All other options under resolution field should not prompt for another field tab. Is this possible? Please sugges...
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can you ensure an automation rule won't run on a weekend and only Monday- Friday business hours? Thanks
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Hello, One of the biggest complaints i have received during the last year is that there is no easy way to implement an Asset Management system in Jira Service Desk. This is the main reason behind u...
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I would like to setup a notification for the tickets created in JIRA Portal but its bit hard to find the solution. Here is my request. User logging in to self service portal and create the tickets f...
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Hi Guys, I know some of you have answered this question a few times before, but hopefully one of you experts can point me in the right direction. I'm good for it and will pay it forward&n...
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I am so used to setting up a request as a category instead of a statement, for instance Software>Microsoft Office>Word. How can we set up Service Desk to do the same if possible?
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We use our Service Desk without direct interaction with our customers. For reporting etc we want to assign tasks to customers. It seems I cannot add a customer though without an email add...
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Good day, please assist. What is the simplest way to setup Major Incidents, I just want it to be simple
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Helo, I am using JIRA with a JIRA SERVICE DESK 3 AGENTS STARTER LICENSE and I have several questions on the JIRA using and performance. Can I have a JIRA SUPORT EMAIL contact to have someon...
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Hi, I try to add a button to logout in my plugin. Which function can I use to logout the current user ? Best regards,
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My JSD complains a lot (!) regarding permissions: Looking into the "requirements": http://www.mos-eisley.dk/display/ATLASSIAN/JSD+Permissions+required I really cant see the need for some...
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Since the latest update i can't save queues anymore. I would remove some columns in a queue, but can't save them afterthat.
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https://confluence.atlassian.com/servicedeskcloud/adding-request-participants-732528959.html I was reading through this document, and it says "Add participants via email ...
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In my company everyone is a service desk customer, and by default we are sharing all service desk issues with everyone in the organization. Not everyone, however is a Jira Software Engineer...
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Functional Approval, Technical Approval, Client Approval. In the portal, the functional approver, is seeing all the tickets to approve, when he selects "Waiting My Approvals", he keeps appearing a...
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I have 10 queues created. I would like agents to have access to only 3 queues. Then the rest only to the remaining 7. Is it possible to do it?
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I add a custom field "Phone" to use it in Jira Service Desk project. Issuer should fill thist field while create new issue. Some issuers already have phone in own profiles. So i want automatic...
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Hello, In setting up Jira Service Desk settings, I've found that this documentation has been extremely helpful: https://confluence.atlassian.com/servicedeskcloud/calculating-priority-automatically-...
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