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Pedro Henrique Martins dos Santos
Pedro Henrique Martins dos Santos
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November 5, 2018

I keep on getting this error when I try to test the service desk portal for JIRA Service Desk. I'm setting up the Service Desk for my team to potentially migrate to. When you click send, the error "We couldn't verify that you're not a robot. Try sending the request again" displays. I have the permission set as anyone can submit a request without logging in already. I really am not sure what's wrong. Please help.

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Angélica Luz
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 6, 2018

Hi Pedro,

I've opened a ticket on your behalf with our support team because we will need to confirm the instance URL in order to fix the issue.
You will receive an email informing the ticket number, then please add a comment on the ticket informing what is the instance URL.

Regards,
Angélica

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Pedro Henrique Martins dos Santos
Pedro Henrique Martins dos Santos
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
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February 28, 2019

It worked now. Tks.

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