Jira Service Management

...ehavior changed on the cloud hosted JIRA so that all pages needs to be configured as public to enable this access)

• jira-service-desk

Hi, is there a way to block customers from opening "Private requests"? The "Organization" attribute is the main filter I use to track and analyse traffic generated by the different groups of client...

• jira-service-desk

Hi, on our Jira ServiceDesk, we have parametered automatic mail on comment and disabled automatic mail on close. Before the maj, it worked. But now if we maintain disabled close mail. our customer...

• jira-service-desk

Hi I have 2 questions regarding SLAs settings 1. I have set the SLAs for time to resolution and for first response on the system and I have set the period as 4h or 80h as per the support desk calen...

• jira-service-desk

Hi, I am trialing the Jira Service desk, I activated the "Email Requests", I configured "public signup", chose the "Request Type". I read more than a few articles, and still it won't accept the E...

• jira-service-desk

Hi, I am trialing the Jira Service desk, I activated the "Email Requests", I configured "public signup", chose the "Request Type". I read more than a few articles, and still it won't accept the E...

• jira-service-desk

Hi,  I am new to Jira Servicedesk and are in the process of setting it up. One of the functions I want to set up is the ability to send email to a external email from within the ticket. - but ...

• jira-service-desk

Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "[ALERT] Please log in via your web browser: https://support.google.com/mail/accounts/answer/78754 (Failure)...

• jira-service-desk

I am an experienced JIRA administrator, but new to JSD. I have configured the portal in JSD to support English and Danish language. For a particular issue raised by a danish customer on the portal, ...

• jira-service-desk
• language

In out company we have the first level support, who recieves all the tickets. When they are not able to solve the issue or if its something that belongs to second level or the other support team the...

• jira-service-desk
• sla

I created a hidden field called Work Hours, I need that field to have an automation that gets triggered if the value gets changed and is above 40 hours. I tried using the automation with the fie...

• jira-service-desk

I have invited many customers to the help desk (it is not public signup.)  I have full names, phone numbers, and other info for these people that I would like to add, but all I can enter to i...

• jira-service-desk
• profile

I have several questions - I am just setting up and chose server in error. How can I change to cloud? How do I get to my own account and not the demo To get my license number it says to go to the g...

• jira-service-desk
• migration

How can I view support requests on the portal after I submit them?

• jira-service-desk

Hello  I would like to know where, I can change the layout settings of the "img" below. I would like the color, to add my logo etc. It's possible.  

• jira-service-desk

we have created a service desk instance, added multiple admin accounts and all working ok. When trying to link Confluence, it runs a network connectivity test, and somehow wipes all admin users from ...

• jira-service-desk

I have to create a lot of customers  (around 400). Is it possible to avoid to do it one by one ? I can have a .csv file on an Excek File, can I import it in JIRA Service Desk to automatically ...

• jira-service-desk

Hello everyone,  Quick question here: I have configured the Time to First Response  SLA like this: The report shows that the SLA of a particular ticket was breached on Jan 23rd, b...

• jira-service-desk

We have set up our ServiceDesks to only create issues from registered customers. What we would like to do, is to inform the sender of an e-mail, that his message got rejected because he isn't registe...

• jira-service-desk

If i want to add a customer to an organization the pop-up does not search for existing e-mailadresses, so i have to add them manualy. This is not efficient

• jira-service-desk
• organization

Hi there, we are using JSD for our customers and JSW for internal ticket processing. So there are often tickets we need to copy from JSD into our JSW and link them to each other.. but this is a bit ...

• clone
• jira-service-desk
• jira-software

Password resseting is disabled for my user name

• jira-service-desk

Hello,  Is there any way to position Field Help for fields in a Service Desk request type so that it appears beneath the fields rather than to the right? Sometimes it'd be nice to insert t...

• jira-service-desk

Hello Community. Please advise on the best option to organize Clients support project(s) for outsourcing company. The company provides different services: A, B, C, ... , Z There are a number of Cl...

• jira-service-desk

Time spent is wrong and need to update but can't seem to if issue is status closed.

• jira
• jira-service-desk