Jira Service Management

I want to set up one project for each customer, the default request types does not work for me. I need to create around 20 request types and then add them for each new project that I create. Is it po...

• jira-service-desk

1. Email requests are not creating tickets, it is a recurring issue 1. I can no longer see Email requests in Project Settings after upgrading it to 3.14.1. 2. My Jira Software version is 7.11....

• jira-service-desk

Hi, This was working, and subsequently we have added some custom fields and played with some things. This issue: https://community.atlassian.com/t5/Jira-Service-Desk-questions/Request-Types-Ed...

• jira-service-desk
• jira-service-desk-server
• server

I can no longer see email-requests after upgrading SD to 3.14.1 I can no longer see email requests after upgrading SD to 3.14.1 Example- Choose  Settings > Applications. U...

• jira-service-desk
• jira-service-desk-server
• server

I can no longer see email requests after upgrading SD to 3.14.1 Example- Choose  Settings > Applications. Under Jira Service Desk, select Email requests.  ...

• jira-service-desk
• jira-service-desk-server

Hi, I have JIRA software and JIRA service Desk installed in separated instances on premise. Both are at different levels of a DMZ and behind a firewall. Therefore, could you please tell me the ...

• jira-service-desk
• jira-service-desk-server
• jira-software
• server

Hi, I am trying to access service desk project through a web browser, but I cannot. I have been added to 3 goups:   jira-servicedesk-users jira-software-users site-admins   Still. wh...

• jira-service-desk

I 'm trying to do an integration to send issues from Mantis to the Jira Service Desk, how can I do this? I've seen that there's a simple Jira server integration, but I can't seem to find a way to mak...

• jira-service-desk

I'm trying to add customer to service desk and getting message user is inactive-  I've not had any problems adding other folks and not sure how to fix this?  any suggestions  

• jira-service-desk

Hi there, we are implementing a self service portal for vacation requests, sick notes etc via JIRA Service Desk incl. supervisor approvals. HR expects a lists in order to have an ove...

• jira-service-desk
• jira-service-desk-server
• server

Hi guys, I am not sure if this is a jira related issue or maybe just an issue with the way we have set up our escalation chain.    Let me explain what happens   Callcentre fields ...

• jira-service-desk
• jira-service-desk-server
• server

...{ "body": "Test internal comment", "properties": { "key": "sd.public.comment", "value": { "internal": true } } }   Sending the POST request without the "p...

• atl-adm
• developer
• jira-service-desk

We had timeout issue while re-indexing the whole repository, the indexing stuck at 18%, so I ran the svn command line to figure out the svn path, and added that path into exclude paths, looks it...

• cloud
• jira-service-desk
• jira-service-desk-cloud

where does it show the date the change was approved by each approver in the change record please

• jira-service-desk

We currently use Jira Software and Jira Service Desk. (cloud) Can we configure single sign on for our portal users. We currently use active directory and LDAP.

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello, Is it possible to schedule and auto-create a recurring Jira Service Desk Ticket? Example: We want a member of the IT team to regularly perform maintenance on a piece of equipment. We want to...

• automation
• cloud
• jira-service-desk
• jira-service-desk-cloud

Ive updated the template where it says "The following HTML and CSS are applied to all customer notifications sent by this service desk project. A plain text alternative is sent to people who don...

• jira-service-desk
• jira-service-desk-server
• server

I can not seem to search on a User Property Key in searches or filters.  Is this functionality available for Jira Service Desk Cloud?

• cloud
• jira-service-desk
• jira-service-desk-cloud

Good evening, if I understand correctly an issue type is connected to the type of activity of a request (it is a simple or complicated task, urgent or not, etc...). Could I, instead, connect the iss...

• cloud
• issue-type
• jira-service-desk
• jira-service-desk-cloud
• request-type

Good evening, Can I create request types that are only for internal use of the agents? This would mean that the customers won't see the hidden request types on the portal, but the agents can create ...

• cloud
• hide
• jira-service-desk
• jira-service-desk-cloud
• request-type

I have set up an Active Directory server directory to sync with (Read Only w/ Local Groups) - I can disable/re-enable the directory under user management, trigger a sync, and all users will appear (a...

• jira-service-desk
• jira-service-desk-server
• server

Hi there, soon, we will implement a self service portal via JIRA SD for vacation requests and other things including a supervisor approval. As a admin, I like to implement a email reminder for pendi...

• approver
• jira-service-desk
• jira-service-desk-server
• server

We have duplicate issue numbers generated for new service desk issues. Can issues have new numbers assigned to them without deleting all the issues in a project?

• jira-service-desk

i'm unable to use service desk

• jira-service-desk

Versions & licenses Upload an application JIRA Service Desk 3.13.2 Unlimited agents (0 used) Your JIRA Service Desk trial will expire in 29 days.Buy nowTrial expires29/Aug/18Support ...

• jira-service-desk
• jira-service-desk-server
• server