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Jira Service Management
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We have a scenario where we receive an email request, when a customer fills out a form on an external application, the sender (the reporter) is the system it has come from. The issue is that th...
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Is there a way I can custom an action in Jira Service Desk Automation? For example: When issue create If issue_type is permanent Then send an email, create subtasks and...
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Hi All, User-installed plugin compatibilty check is required and important while planninh for an upgrade. Howver wanted to check about the system installed and Application compne...
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[closed issue]
391 views 2 0 Deleted user October 10, 2018 -
Just wondering how others are reporting out of multiple service desks? How are you consolidating information like SLA, number of issues per person, average time to closing, average time recorde...
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When providing technical support within an internal technical support environment (such as Desktop support), it is useful to be able to collect an end-user's IP address to allow for quick remote debu...
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I was just wondering if anyone has implemented JIRA Service Desk in a large distributed organization. I am interested in how you collaborate across Service Desks? How you constructed your service des...
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how can I automatically assign a ticket number in a label created in Jira service desk. Thank's for your help. Regards
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prezados, quando tento configurar o campo organização, ele apresenta a mensagem na frente que está bloqueado. Como proceder?
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we installed new Test environment for jira and confluence for test based requirements which are free, but there is service desk as well which cost us $10/month. We don't use that so could pleas...
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Hi All, We have access to upload log files in transfer.atlasssian.xx (xx is sample). When we are trying to upload via curl cmd, unable to connect the host. Facing time out error.. Curl cmd: ...
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Requiero su ayuda evacuando esta duda, estoy implementando el widget, sin embargo hay detalles que no me aparecen correctamente en español y requiero hacer el ajuste: Debería de decir: cómo le p...
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I have customized the content field with "summary" and "description" so the recepients of the notification should receive the information in the e-mail. All the customers in the respective organizat...
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The customer requests the "created" and "udapted" date information as additional columnes in the request overview so he can see when the ticket has been created and last modified. Could not find any...
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Hi, when an agent creates an issue, the Request Type is always blank: When a Customer creates an issue, the Request Type is properly set. What am I misisng ? Thanks!
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Lately, we've updated JIRA and Confluence, but now, if I use a JIRA issue macro in Confluence: * The status 'open' is black, (expected to be 'blue') * The status 'in progress' is blue, (ex...
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Hi, I'm trying to sort issues by Priority in a queue. I'm using this JQL: resolution = Unresolved ORDER BY priority DESC But it does not work. The issues are not sorted by priority. See: Anyone ...
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Hi, I am cloning issues that are tickets in jira service deks. In the cloned issue it is not copied the Customer Request Type. Can you help me? Regards, Graziano
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Hi support team, We have a pretty big problem with our jira service desk. Our Jira Service Desk is not connecting anymore to our secure imap server in order to create tickets based on e-mail. From...
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Hello there, I have set a global transition in my workflow. From anywhere to anywhere, in this way i can use the transition from everywhere in my workflow. I would like to made thi...
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Hello, I have a question, I would like for jira to stop sending me notifications at the specific time, for example from 6 pm to 8 am the next day, is that possible, any ideas? &n...
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Hello guys We recently upgraded our Jira Software to version 7.12.1 and Jira Service Desk to version 3.15.1. After that I have discovered a little problem: I submit a JQL that includes servi...
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Our Clients send us issues via email. They copy other people from their organisation. When we respond to the issue from Jira, only the sender gets to see the response. How can we ensure everyone copi...
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All, I want to add a new client to the Organization field, however this is a system field that is locked down. How can I add new entries to this list? Thanks, Jason
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Our colleagues usually insert file path to the comment like this: J:\Main\Objects\CharacterModels\Robot\_FBX\robot_gun_04_engine_test_textured.fbx the visual editor converts it to this: J:\Main\Ob...
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