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Jira Service Management
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I have found the https://translations.atlassian.com, but i cant implement the translation on my server.
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It would be nice to know when the Jira Service Desk software was actually attempting to send an email to the reporter, watchets, participants, etc.. and what changes initiated them in case we have a ...
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is there a limit to the number of customer portals that can be created? Many thanks in advance
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Do you know of a way to exclude a range of resolution dates from within a range of resolution dates. I want to create a query of resolved tickets from the start of month to the end of day yesterday ...
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My team is trying to add new customers as they type in their email in the "Raise a Request on behalf of" field. For some reason when they do this it is sending out an invite to the service desk team ...
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Hi, I want send approval link from JIRA service desk to another system in organization. After accept/deny, result should return to JIRA and workflow go to next step. how can I do it? an...
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Hello, In my Service Desk project, i need to display a request to an agent only when it has been assigned to him (or this group). Can you help me to do that ? Thank's for your...
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Hello, In project settings > customer notifications > "Request created", is there a way to display/include in the body of the email (outside of having to click the "View Request") the co...
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When I go into a "Modify Issue Type Scheme" screen, I see a list of all the possible issue types. Most of the available issue types are distinct but I am confused by 2 issue type...
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Hi community !! I need to create dashboard (The Two-Dimensional Filter Statistics gadget), on which Y-axis - ASSIGNEE, and X - axis - I need to choose SERVICE SD, cause me and my team are members o...
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Dear all, I am using ServiceDesk with success for some time. Currently, I am trying to improve it a by moving some e-mail flow to ServiceDesk. For this purpose, I've created dedicate...
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In our jira we have Tempo Account for each customer. We use it for time registration on customers. At the end of each month we make a report grouped by customers for spend time. We also want h...
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Hi, so my question is can i create specific type of issue that has only one screen with close button where our helpdesk can quickly register already fixed problem.
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When attaching an external file to an issue page, if the image file name includes a JIRA ticket ID (e.g. "my-image-for-issue-ABC-123.png"), that will prevent the thumbnail image from being rendered i...
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Hi all, Jira administrator here. I have been messing about in our sandbox environment and noticed something unusual. On creation of a new basic service desk the the project automatically pulls in ro...
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In Service Desk Cloud, I've created a ticket and included external customers, they replied to the email and a new tickets was generated. Zendesk has a feature where if a follow-up reply came in...
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I have a Jira Service Desk with 6 project but service desk data center only wants to show four of them by default for some reason. Without making someone click "Browse All" can I specify that S...
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I need to know how to customize the fields within the request form.
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Hello, Has anyone embedded shipment tracking in Jira Service Desk tickets and generated reports showing delivery status of unreceived deliveries from FexEx, UPS, and or USPS? Thanks
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We are using a handler to create new requests by email because we want anyone to be able to email my Service Desk but we do not want new customers created in the platform. Since we are not configuri...
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Why is it that when i "raise a request on behalf" of an external email it adds them to my service de
Right now my team is using SD kind of in reverse. When they see an issue they then reach out to the customer. We are using SD to track this. However i am noticing that when my team selects "raise a r...
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When attempting to display a page that contains a "Page Properties Report" macro to a JIRA Service Desk/Knowledge Base. Users receive the error message "Error while fetching page properties rep...
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How to limit users' access to their open issues and only one project when they are included in an organization
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How to limit customer access to specific service desk projects and their open issues when they are included in an organization in the project?
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Can you use Global Email and Project Email at the same time? (On Cloud)
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