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Jira Service Management
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Is there a way to allow users to create a request without logging in/creating an account? We have the customer permissions set to "Anyone can email the service desk or raise a request in the portal",...
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Hi, I'm trying to get it so when a customer submits a ticket, they get an automated email saying something along the lines of 'thanks for your ticket, we currently have X amount of tickets open and ...
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I need to capture who does the transition number 201. Working in service desk I want to do that, when an Issue is escalated without assignee, the person that will to take it, He or She wi...
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Hello. I would like to configure Jira Service Desk so that when a user (say John Doe) logs in he would see Hello John on the portal page. Is this possible somehow? I have JIRA v7.5.2. Thanks. ...
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I have added in the customer and group in the organization, but still failed to get the icon checked. Any idea on this? Thanks in advance.
680 views 4 1 Deleted user August 9, 2018 -
I have both Jira Helpdesk and Confluence running behind an nginx proxy. Many Confluence articles are embedded withing Helpdesk. For security reasons, many routes are disabled by nginx. Basically, ju...
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Hello, My team manages a service desk and we are running into an issue maintaining our users and a specific field we frequently utilize. One of our fields that we fill out in our tickets is De...
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No quiero que se edite o comente un problema o subtarea que se encuentra cerrada.
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I am trying to get my service desk portal configured and looking the way I want it to, but I noticed that the clickable area for each request type does not align with the actual icon or text: Exampl...
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Where can we find these?
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When our users create a ticket they must specify a site. How can I add that information to the summary field while still retaining what the user entered into the summary field? I've tr...
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I use Spanish translation for service desk 3.14. The approval buttons doesn't change with translation. It keeps "Approve" & "Decline". Do you know if there is a way to change it? Kind r...
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I have only 1x JSD Project When i login as a customer i dont get directed to the Help Centre, is this correct based on the fact that i only have a single Project?
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Hi, When you hide select-list field in service desk portal screen, you have to set a default value. Is there any workaround? Field should be null and invisible in portal because it wi...
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I am using Jira Service Desk cloud version. Whenever, I create a Jira service desk project it create a customer portal with url https://xyz.atlassian.net/servicedesk/customer/portal/xx. I am won...
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See printscreens:
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As a user, when you view an issue, you can click on Get Notifications to continue receiving notifications. My question is, how will I know who are currently getting notifications for a certain issue...
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On the scrum board I have created a column for REVIEW where an issue can be placed there to be reviewed. When an Issue is placed in the Review Column how can I assign who can review this i...
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I have created a story and issues. How can I assign certain issues to that particular story?
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Hi all, I seem to be experiencing a strange issue with Jira Service Desk whereby adminstrators/agents don't receive issue creation notifications. I've checked the permissions helper and everything...
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Can you please tell us whether Jira supports multi subnet fail over using Always ON availability Group (AG)?
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I have an issue that allows a user to select a person then a date and time, where the date and time is when they are going to leave the company. I need an automate way to take that issue and transiti...
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When customers reply to a notification sent from the Service Desk portal (such as portal@company.com) the replies are creating new tickets instead of adding as comments even though the issue key is i...
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...eed to do to make Signup available, I appreciate it. Thanks, Rod Additional info: headers: {'X-ExperimentalApi': 'true', 'Content-Type': 'application/json'} data: {"fullName": " \"Test U...
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The new Help Center widget is displayed where the > button normally is when viewing images in Service Desk. Is there a way to a) turn off this un-helpful help center b) change the location of...
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