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Jira Service Management
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I want customers to only get an email when a comment is added. I also want customers to only see the comment in the email rather than the status the request has been changed to. Currently, our emai...
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Hey all. Thanks for any help you can give on this. I'm trying to stop a request from being closed if the first response SLA is still running, meaning we haven't reached out to the reporter. I'...
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I know that the field contains values that start with "+" since i have seen these in broad search looking for field not empty. However when I type: project = DFS AND created >= 2018-06-01 A...
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If I create a service desk project some of the statuses that are created have no category. This causes some of our filters to display service desk issues in such states where they are not expected o...
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I would like to add a role to Service Desk that allows internal personnel to view issues (mainly that are pulled from searches) without making them an Agent with the subsequent charge. They are not e...
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I am trying to create a group in JIRA which will allow a few users to admin the Service Desk part of our Atlassian Cloud portfolio. Is it possible to allow users admin access just to the service desk...
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I was using the project role Service Desk collaborators to allow our developers to comment on JSD issues (internal comments) and view the issues. However they have no access to the Jira Service Desk...
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Currently anyone can send a request via the portal to our email address. if we change that to customers my team adds to the project. Will the people already listed as service desk cu...
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Is there a way to allow users to create a request without logging in/creating an account? We have the customer permissions set to "Anyone can email the service desk or raise a request in the portal",...
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Hi, I'm trying to get it so when a customer submits a ticket, they get an automated email saying something along the lines of 'thanks for your ticket, we currently have X amount of tickets open and ...
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I need to capture who does the transition number 201. Working in service desk I want to do that, when an Issue is escalated without assignee, the person that will to take it, He or She wi...
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Hello. I would like to configure Jira Service Desk so that when a user (say John Doe) logs in he would see Hello John on the portal page. Is this possible somehow? I have JIRA v7.5.2. Thanks. ...
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I have added in the customer and group in the organization, but still failed to get the icon checked. Any idea on this? Thanks in advance.
680 views 4 1 Deleted user August 9, 2018 -
I have both Jira Helpdesk and Confluence running behind an nginx proxy. Many Confluence articles are embedded withing Helpdesk. For security reasons, many routes are disabled by nginx. Basically, ju...
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Hello, My team manages a service desk and we are running into an issue maintaining our users and a specific field we frequently utilize. One of our fields that we fill out in our tickets is De...
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No quiero que se edite o comente un problema o subtarea que se encuentra cerrada.
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I am trying to get my service desk portal configured and looking the way I want it to, but I noticed that the clickable area for each request type does not align with the actual icon or text: Exampl...
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Where can we find these?
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When our users create a ticket they must specify a site. How can I add that information to the summary field while still retaining what the user entered into the summary field? I've tr...
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I use Spanish translation for service desk 3.14. The approval buttons doesn't change with translation. It keeps "Approve" & "Decline". Do you know if there is a way to change it? Kind r...
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I have only 1x JSD Project When i login as a customer i dont get directed to the Help Centre, is this correct based on the fact that i only have a single Project?
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Hi, When you hide select-list field in service desk portal screen, you have to set a default value. Is there any workaround? Field should be null and invisible in portal because it wi...
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I am using Jira Service Desk cloud version. Whenever, I create a Jira service desk project it create a customer portal with url https://xyz.atlassian.net/servicedesk/customer/portal/xx. I am won...
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See printscreens:
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As a user, when you view an issue, you can click on Get Notifications to continue receiving notifications. My question is, how will I know who are currently getting notifications for a certain issue...
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