Is there a way to allow users to create a request without logging in/creating an account? We have the customer permissions set to "Anyone can email the service desk or raise a request in the portal",...
Hi, I'm trying to get it so when a customer submits a ticket, they get an automated email saying something along the lines of 'thanks for your ticket, we currently have X amount of tickets open and ...
I need to capture who does the transition number 201. Working in service desk I want to do that, when an Issue is escalated without assignee, the person that will to take it, He or She wi...
Hello. I would like to configure Jira Service Desk so that when a user (say John Doe) logs in he would see Hello John on the portal page. Is this possible somehow? I have JIRA v7.5.2. Thanks. ...
I have added in the customer and group in the organization, but still failed to get the icon checked. Any idea on this? Thanks in advance.
I have both Jira Helpdesk and Confluence running behind an nginx proxy. Many Confluence articles are embedded withing Helpdesk. For security reasons, many routes are disabled by nginx. Basically, ju...
Hello, My team manages a service desk and we are running into an issue maintaining our users and a specific field we frequently utilize. One of our fields that we fill out in our tickets is De...
No quiero que se edite o comente un problema o subtarea que se encuentra cerrada.
I am trying to get my service desk portal configured and looking the way I want it to, but I noticed that the clickable area for each request type does not align with the actual icon or text: Exampl...
Where can we find these?
When our users create a ticket they must specify a site. How can I add that information to the summary field while still retaining what the user entered into the summary field? I've tr...
I use Spanish translation for service desk 3.14. The approval buttons doesn't change with translation. It keeps "Approve" & "Decline". Do you know if there is a way to change it? Kind r...
I have only 1x JSD Project When i login as a customer i dont get directed to the Help Centre, is this correct based on the fact that i only have a single Project?
Hi, When you hide select-list field in service desk portal screen, you have to set a default value. Is there any workaround? Field should be null and invisible in portal because it wi...
I am using Jira Service Desk cloud version. Whenever, I create a Jira service desk project it create a customer portal with url https://xyz.atlassian.net/servicedesk/customer/portal/xx. I am won...
See printscreens:
As a user, when you view an issue, you can click on Get Notifications to continue receiving notifications. My question is, how will I know who are currently getting notifications for a certain issue...
On the scrum board I have created a column for REVIEW where an issue can be placed there to be reviewed. When an Issue is placed in the Review Column how can I assign who can review this i...
I have created a story and issues. How can I assign certain issues to that particular story?
Hi all, I seem to be experiencing a strange issue with Jira Service Desk whereby adminstrators/agents don't receive issue creation notifications. I've checked the permissions helper and everything...
Can you please tell us whether Jira supports multi subnet fail over using Always ON availability Group (AG)?
I have an issue that allows a user to select a person then a date and time, where the date and time is when they are going to leave the company. I need an automate way to take that issue and transiti...
When customers reply to a notification sent from the Service Desk portal (such as portal@company.com) the replies are creating new tickets instead of adding as comments even though the issue key is i...
...eed to do to make Signup available, I appreciate it. Thanks, Rod Additional info: headers: {'X-ExperimentalApi': 'true', 'Content-Type': 'application/json'} data: {"fullName": " \"Test U...
The new Help Center widget is displayed where the > button normally is when viewing images in Service Desk. Is there a way to a) turn off this un-helpful help center b) change the location of...
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