Customer modifications

[Manuel Tsiampalos]

Hi all,

I'd have two questions:

Is it somehow possible to change the email address of an existing costumer?

And is it possible to move a costumer to another organization and keep his already created tickets?

Thanks in advance.

[Jack Brickey]

@Manuel Tsiampalos, welcome to the Community. Cloud or server. Server should be as easy as doing so via User Management, cloud is a different story. Searching for the ability to change the email surfaces this thread. Please see if that helps. Yes you can certainly remove a customer from an organization and add them to another. The organization is sort of like a group and has no impact on the existence/non-existence of an issue.

[Milan Chheda [INFOSYSTA]]

To answer your first question, yes you can change the email address of an existing customer. 

Just go to Administrator > User Management > Users.

Click on the 'Edit' besides the user whose email you want to change. A popup would appear wherein you can change the name and email address.

For your second question, what do you mean by another organization? 

[Manuel Tsiampalos]

Thank you very much for your reply.

Following the steps you mentioned I am only able to change the user name but I do not find the option to change the email address.

Regarding the second question: the user is listed in an organization which no longer exists and therefore has to be moved to a new one. He currently has already the open requests which should be transferred to the "new" user if possible.