Unable to use a Custom Field for Reports in Jira Service Desk

[Deleted user]

I set up a Custom Field for Department  and I am not able to report on the fields in the Report Screen for Jira Service Desk Reports.   I am able to see this field entry listed  in the  queues.  

[Angélica Luz]

Hi Bob,

I saw that you created a ticket with our support related to the same question and it was already resolved.
Please, feel free to post the resolution here to help other customers that may face the same issue.

Regards,
Angélica