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Jira Service Management
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Right now any other email notifications are working properly. Reporter gets emailed on ticket creation, comment, resolved statuses, etc. However, when I assign the issue, the reporter doesn't get tha...
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I have recently updated our Service Desk from 7.3.something to the newest 8.2 and now we can no longer use the "Time to Resolution" or "Time to 1st Response" fields as we used to. Our dashboard...
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Hi, In Jira Service Desk, How can i change the caption of the Cancel option available to the end customer? I would like only to rename it, not to change the functionality?
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When trying to add domain users to jira-servidesk-users group getting the below error Sorry, we had some technical problems during your last Log's referral number: 6b830b5d-e30f-46f4-a073-22b2...
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Hola comunidad!! Cuando llaman por teléfono a una mesa de ayuda (usando Jira Service Desk) cual es la manera recomendada o como se hace para ingresar la incidencia a nombre de ese usuario en particu...
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Hi, We have a section of physical locations were our customers can report an issue and we believe that this is easiest to explain for people to just click on an map to describe the area where the is...
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i have renamed the default service request types to my own set of names. My team has 4 engineers, hence i need to auto assign the requests to diffrent engineers based on the request type is t...
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It's possible to import or sync between Zendesk/Intercom KB's to Jira? I need to populate from other Service Desk apps like Zendesk to Jira (Confluence), it is posible to do it in a streamline...
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I use Zendesk KB and don't want to show the article help on the customer portal, given nothing will appear when some customer will type for KB articles. Thanks
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Hi All I have to do a short presentation on Jira service desk for our annual IT gathering. I’d like to make it more fun that just what Jira does. I’m looking for any fun facts like world bigg...
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Customer wrote to my Jira SD, and I had a notofication about that, and about changing issue status (reopened) but, wger I opened task, I didn't see any comment form customer, and issue status was sti...
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I am using Service Desk Cloud version, As part of automation , we are trying to update a service request with additional labels programmatically. I could not find update service request API. https:/...
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Im looking for a way for agent's to start a Remote Control on Windows machines. It can be started, for instance, with this run command C:\Program Files (x86)\Microsoft Configuration Manager...
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We're creating JSD tickets via email requests and have confirmed that responses to the original email thread are added as comments to the ticket. The behavior we're seeing is that if an agent comment...
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I have a problem to find people on service desk
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Hi, I'm currently evaluating Jira ServiceDesk but I'm having trouble with the product categorisation. I have created the products fine and assigned them to Incident, but I want to add a different s...
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I'd like to know if anyone has a list of the default fields in a request for the JIRA Service desk
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Running customer permissions selected "Customers who are added to the project", how can i receive a notification when a person, not part of the customer organisation or added as a customer, attempts ...
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This page isn’t working uipath.atlassian.net took too long to respond. HTTP ERROR 504 Jira on cloud.
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Hi all, I would like to customize the " My Requests" in the commercial panel with custom fields or more information. I have not found the option natively or a plugin to be able to do it. ...
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Good Morning; I am having problems with sending mail, the emails that I have to send to the GMAIL server are stuck, causing the rest of the emails not to come out automatically. entering the registr...
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Hi all, This will be my first post in this community. How can I stop foreign email accounts that send emails to the linked Email account for Jira Service Desk from getting automatically added...
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We have just started using JSD for customer suppor for external orgnisations and have some weird experiences with email and incident creation. The install is fairly vanilla at present, with almost n...
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Hello people of the community. Is there anyone here that knows why the sla is running when the service request is set on pending and waiting for vendor or waiting for approval? Is t...
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how to change the report days?
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Atlassian Community Events
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