Jira Service Management

When we comment in JIRA on an open Service Desk ticket, the comment looks right in JIRA.  However, in the email to the customer who opened the ticket, the comment is duplicated 10 times, even th...

• jira-service-desk
• notification

We are using JSU to make the comment field required before a Service Agent can marke the field as resolved.  JSU allows you to enter an error message that can display to the Service Agent if the...

• jira-service-desk
• jira-service-desk-server
• server

Hello,    We have syned AD and when a user get deactivated their account get deleted in JIRA. I would like any user to create a JIRA ticket anonymously. Under project permission i have a...

• jira-service-desk

We've recently setup a Jira Software/Confluence install on a dedicated server hosted with a Cloud provider, however to have a smooth login experience for our internal staff we'd like to link this to ...

• confluence
• jira
• jira-service-desk

I am testing Jira Service Desk and was wondering if it is possible for an email request to send the automatic customer notification in the correct language. Currently it only seems to send them in th...

• email
• jira-service-desk
• notification

Is it possible to change the customer URL's for cloud hosted service desk? At this moment customers visit their portals via:  https://XXXX.atlassian.net/servicedesk/customer/portal/1 ...

• cloud
• jira-service-desk
• jira-service-desk-cloud

JIRAサービスデスク内にて Aのリクエスト画面で課題を投稿し Bのリクエスト画面でAで投稿された課題をリンクした上でBのリクエストとして投稿させたいのですが、このカスタムフィールドを作成するにはアドオンが必要でしょうか。   サービスデスク担当者がA・Bを投稿された後にBのキューにてAの課題をリンクするのは後手になるため 投稿する前の時点で顧客に関連付けさせたい意図がありま...

• cloud
• jira-service-desk
• jira-service-desk-cloud
• language-ja

In my project, customers will be raising several issues daily. Due to confidentiality reasons, I only want certain groups/ assignees to be able view the issues assigned to them. They should not be ab...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, we try to create a confluence space from the Knowledge base link in our JSD Project. But we get the following error message. We couldn't create a space for you. Confluence might be down, or yo...

• jira-service-desk
• jira-service-desk-server
• server

Hello,   We just combined (aquired) two organisations. On of those is already using Jira Servicedesk (Cloud version) and we want to use Jira SD in both organisations. To avoid questions from o...

• cloud
• jira-service-desk
• jira-service-desk-cloud

I have Request Types created under wrong Issue type and I want to change it 1 go so , I dont have to to recreate them individually again.   We have 20 service desk projects created and around ...

• cloud
• jira-service-desk
• jira-service-desk-cloud

I am using Insight Asset Management along with JIRA Service Desk. I have been configured Insight and integrated with JIRA Service Desk. Now I want to generate a report for my office inventory by asse...

• jira-service-desk
• jira-service-desk-server
• server

I am using Insight Asset Management along with JIRA Service Desk. I have been configured Insight and integrated with JIRA Service Desk. Now I want to generate a report for my office inventory by asse...

• jira
• jira-server
• jira-service-desk
• jira-service-desk-server
• server

Am I losing my mind, or am I not seeing an option to whitelist a domain on incoming emails? There is this option on every help desk software product I have set up, why not here? I want to turn on public...

• jira-service-desk

Hi, I was reading https://confluence.atlassian.com/servicedeskcloud/configuring-service-desk-notifications-732528936.html to configure my notification. but I only have two options under my reci...

• jira-service-desk
• jira-service-desk-cloud

We are creating a customer portal in drupal and using the AWS Cognito SAML/SSO service as our authorization. These same customers will be asked to create support tickets in Jira Service Desk. As par...

• atlassian-guard
• cloud
• cognito
• confluence
• jira-service-desk
• +1 more tag...

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• issue
• jira-service-desk
• move

I use a specific account to send\receive email on Jira that is like mailersupport@mycompany.com. This account below to support@mycompany.com group that contain all email of support team. I configur...

• jira-service-desk
• jira-service-desk-server
• server

I'm having trouble finding the location that allows me to change the default approvers in the Service Desk plugin. 

• jira-service-desk

Es posible asignar una incidencia a un grupo ?

• jira-service-desk

Hello, i'm going to setup a Jira service Desk istance, but i have a question: if i have 10 users in my organization but i use only simultaneously maximum 3 licenses can I buy the 3 user license? Ho...

• atlassian-support
• jira-service-desk

I'm looking to use statuspage to provide notifications to multiple customer specific groups on the same cloud platform.  Sometimes we have issues that affect only one or sometimes several of our...

• jira-service-desk
• statuspage

Am i mistaken or service desk customers cannot view confluence articles unless they have a license.

• jira-service-desk

Im wondering is someone can help on this. We have multiple projects set up in Jira software and each of these have their own Service Desk linked. We have set up the client portals and companies hav...

• jira-service-desk
• jira-software
• knowledge-base

Hello, Is it possible to connect customers with their company based on their email URL? What I want to do is indicate the URL that matches a company and have each new contact with the same URL to b...

• jira-service-desk