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Jira Service Management
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When trying to setup an e-mail channel I get the error message: unable to find valid certification path to requested target I know I've entered all information correctly, (username, passwor...
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Hello hope you're fine, From a day to another, our customer are not able to open request by sending a simple email. We noticed that it's only working if the mail is send by a person how have an admi...
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Hello, By mistake I have two accounts in Jira. The account that I use daily (X) has not the right email address. I want to change that to another email address (Y). Because Y also excisted in Jira I...
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I just updated my flash player, and the content of my que's will not load. The turning circle keeps loading. I can open an issue, by using the link in the mail or by using the search bar, b...
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I had created a work flow with APPROVAL option. I earlier chose minimum 2 Approver's for the workflow to move to "Approved" status. I have changed this to 1 Approver later. The Requests that were cre...
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For a Jira bug we have assignee and cc fields. the email is currently sent only to assignee and not to people on cc field. How can this be fixed?
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Hi, I'm having the problem that one particular project is not sending out Issue Created notifications to Reporters who log new Issues. The associated Notification Scheme is set send Issue Created ema...
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E:\>cd Program Files\Atlassian\JIRA\bin E:\Program Files\Atlassian\JIRA\bin>service.bat install Jira Installing the service 'JIRAServiceDesk281218110756' ... Using CATALINA_HOME: ...
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We have a Trial version of Jira Service desk - I'm going through your online documentation and I'm not seeing an option to do the types of activities and adjust settings in the manner that you're dir...
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The upgrade installation of Jira Service Desk from build 3.16.1 to 4.0.0 says it completed successfully but does not start. Checked the windows services and the service no longer exists. Is this happ...
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Do i need a global admin permision to create an automatation rule?
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I updated to version 4.0 this morning and my priority icons are messed up. When I try to update them to the new ones, the Priority setting keeps changing back to the old .svg file when I select the n...
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Change name to Default to something more generic in Jira Service Desk for updates/email notification
When a request is closed, the user is notified that I made updates and it has my name on the email account for emailing requests. Is there anyway to change this to something more generic ...
781 views 7 0 Deleted user February 12, 2019 -
When IT creates a request in Jira Service Desk for a customer as a licensed user the Request Type is not getting set. They have to manually set the Request Type in order for the Customer ...
581 views 4 0 Deleted user February 12, 2019 -
Hi All, When editing automation rules, the "When" and "If" images are displaying vertically. We're seeing this anomaly in IE 11, Firefox and Chrome. Haven't found any related hits in our...
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Hello atlassian-team, is it possible to set a final date for a task or todo in confluence or jira and add a escalation principle to it? There is a escalation definition behind f.e. ...
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Has anybody successfully integrated these 2 systems? I know that Status Page will integrate well with Jira Service Desk + but can the same integration be achieved with Service Now?
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Hello, I have a script that is looking into the Customer Request Type and depending on it, it updates a custom field called "IT Change Type" with the correct option. Options are "Norma", "Re...
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Hello colleagues, I'm working with Service Desk and I want to count SLA time depend on GROUP assigned. I have 3 GROUPS and I want to know the time that the issue has been in each GROUP. I want to ...
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Hi, We want to create Customer Portal, with multiple steps, where questions in each step depends on the answer in the priovious one: Is it possible in Jira Service Desk? Or is ther...
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Hi, We have integrated Jira Service Desk with AD, everything is working but one user which name was edited in AD. Now is listed in Jira user administration but if we click on its name. An error is ...
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Is there a possibility to delete predefined Team Reports such as workload? I do not mean those which you can create or delete manually. It seems like there is no option to delete or hide the first on...
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We are using JSD for customers and configured the incoming mail handler to create a ticket via mail and the same mail ID is used for two projects and the question is here we have 200 clients then we ...
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Hello again Atlassian Community. My company wants to implement a system that sends our client an e-mail every time a certain number of hours have been logged, since we sell our support in blocks wit...
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We are facing a huge problem using Jira Service Desk. The customer list page on the side bar is something we would want to hide so badly. Tried Security Field Plugin, which is not able to solv...
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