Jira Service Management

Hi Everyone!  Does anyone know how to manage notifications that are sent to our internal staff? specifically i'm looking for the notifications that are sent when a request is raised- The email ...

• jira-service-desk
• jira-service-desk-server
• server

Hi, i'm cleaning up a bit after a trail period of jira desk. It seems our company has no need for jira desk, so we stick to confluence and Jira. now i see a user group that i can't delete. any idea...

• jira
• jira-service-desk

Is ıt possible to add some new field and multiple choice box inside the issue side? Can we customize Issue creation side?   Thank you.

• cloud
• jira-service-desk
• jira-service-desk-cloud

...() if (productFieldValue[0].equals("THETRAWIN")) { subLevel1Field.setRequired(true) subLevel1Field.setLabel("Sous-catégorie 1 *") subLevel2Field.setRequired(true) subLevel2Field.setLabel("Sous-c...

• adaptavist
• behaviours
• elements-connect
• jira-service-desk
• jira-service-desk-server

Is it possible to change a status just by a drop down menu ? i don't want to comment on a ticket but just change the status.

• jira-service-desk

Hi, is there a way to get the menu like on subtask to service desk queue view. We have scriptrunner but I'm not a developer. Thanks  

• jira-service-desk
• jira-service-desk-server
• scriptrunner
• server

Hi  We are using multiple projects within a service desk portal. Though Jira Service Desk allows us to customize the portal, we would like to make changes to Banner (length & width), Reques...

• jira-service-desk

Hi, I am trying have a form which can be made as an entry point for creation of bugs. However, I am missing the "Request Type" option in my JIRA-Project Settings.

• jira-service-desk

Scenario:  I have an Onboarding ticket used by managers and Human Resources for on boarding. There is a field in this form that asks the user to put a check next to the additional software they...

• cloud
• jira
• jira-cloud
• jira-service-desk
• jira-service-desk-cloud

On the issue sort we are sorting the results by multiple fields, but this is lost when showing the results on the dashboard gardet. Is it possible to persist issue sorting on the filter results...

• jira-service-desk
• jira-service-desk-server
• server

I'm looking to batch email notifications at a certain interval, but can't locate any docs around Service Desk.  Any help is appreciated!

• bulk-edit
• email
• jira-service-desk

Our service desk call center team creates tickets on behalf of customers when they call in. Our team is finding the "Raise a Request" option to be a little cumbersome when trying to create the ticket...

• jira-service-desk
• jira-service-desk-server
• server

Our agents have historically always written any messages to the customer in the comments field and then chosen the "Share with Customer" option. They have never used the "Respond to  Customer" b...

• customer
• automation
• jira-service-desk
• jira-service-desk-server
• server
• +3 more tags...

I am building a Jira Service Desk solution to service our external customers Support (bug and enhancements) process.   In this case, I've started down the route of creating a project for a ...

• jira-service-desk

When a ticket gets raised for my JIRA SD queue through our customer portal, it updates the ticket with the "request type" (which displays the menu item that the user selected).  However, if some...

• jira-service-desk
• jira-service-desk-server
• server

Bonjour   je viens de paramétrer mes mails de notifications , l 'aperçu est nickel par contre  le rendu est très different. J'ai bien regardé les traductions .     Merci...

• jira-service-desk

We want to assign tags to incident types, for example add laptops to the workstation issue type, so that users have an easier time finding things. Is there a way to do this?

• jira-service-desk

Could it be possible to match the one ıssue type with one specific board? I have three different board for one Project. ı need to separate the ıssue according to ıssue type. For example; ıf the use...

• cloud
• jira-service-desk
• jira-service-desk-cloud

hello, I try to configure service desk to get email from our office365 (enterprise) inbox.   IMAP host name :    outlook.office365.com IMAP port:    993 ...

• jira-service-desk
• jira-service-desk-server
• server

Hello, if we have a jira and a jira service desk instances that are separated, then we want to merge them. I suppose we do an export of service desk and import it to jira. Is It possible?   ...

• jira-service-desk

hi there :     I want to add some description in Service Desk Login Page for our customer reference. Is there any way that I can configure by myself ? Or you can provide step-by-step m...

• jira-service-desk
• jira-service-desk-server
• server

Hello,   This morning JIRA strated acting up, and all queues for me and my collegue are blank, not showing any info. I've tried restarting, clearing cache, logging in on a different browser e...

• cloud
• jira-service-desk
• jira-service-desk-cloud

I am currently configuring a Mail server for a client and I keep on getting: My configuration are as follows: I had tried the other steps and recommendations from other threads with no luck. ...

• jira-service-desk
• jira-service-desk-server
• server

After upgrading Jira to the latest version Jira Core (8.1.0) , Jira Service Desk (4.1.0) we found that we can't delete issues. When accepting the delete action it shows an eeror message with an ecept...

• jira-service-desk

I may be phrasing this incorrectly, so bear with me.   I need to create a single form for my customer to use. When this form is submitted, the request should ideally create 4-6 tickets, based ...

• jira-service-desk