Jira Service Management

How do I make the: Customer Facing page by geographical location (different service portfolios) different landing pages

• jira-service-desk

Hi, I'm new to Jira and have full rights, and I'm wanting to add approvers that don't need a Jira Service Desk license to approve those requests, and apparently they just have to be custome...

• jira-service-desk

Is it possible to set a Service Desk reporter from a custom field?   Here's how far I've gotten:   1) I am currently receiving a custom form with custom fields to create a Service Desk ...

• addon-com.codebarrel.addons.automation
• addon-com.codebarrel.addons.automation.lite
• cloud
• jira-core
• jira-core-cloud
• +1 more tag...

Is it possible to restrict the ability of creating new dashboards or gadgets to admins only on JIRA Service Desk? We would like to have one set default dashboard for our team and to restrict team mem...

• cloud
• jira-service-desk
• jira-service-desk-cloud

I just install a fresh Install of Jira Service Desk for testing purposes. I'm unable to login for first time use. I tried several ID and Password but unsuccesfull. Can oyu please help. This is my...

• jira-service-desk

We've run into an issue using JSD 3.16.0 (Server) together with IBM Notes 9. Notes doesn't seem to render our customer notification e-mails correctly, omitting the button element and only displaying...

• jira-service-desk
• jira-service-desk-server
• server

Hey community, I haven´t found any similar questions, but I think there is no way that this wasn´t already asked. Is there any posibility of automatic notifications when a costumer creates a bug wi...

• jira-service-desk
• jira-service-desk-server
• server

Respected Jira Team, Can you please let me know how can i have grid in JIRA Service desk cloud. We need to have grids with multiple records / rows. We need to maintain efforts including other ...

• cloud
• jira-service-desk
• jira-service-desk-cloud

I want to place notifications for a deadline or meeting to a ticket. How can i do that?

• jira-service-desk

i want complete details about that

• jira-service-desk
• jira-service-desk-server
• server

I'm just starting to look into JIRA for service desk implementation. My ideal implementation is to create a new customer account for our customer and assign some of the products they had p...

• cloud
• jira-cloud
• jira-service-desk

Recently the developer of the Easy Sign Ups plugin said he was going to stop updating it. This plugin is very important to us since it allows us to connect through the client portal with our gmail ac...

• gmail
• jira-service-desk

Hello,   I'm trying to install Jira Servicedesk in a test situation.  When I start the installer I get this error. Does anyone had this error before or does someone know how to fix ...

• jira-service-desk
• jira-service-desk-server
• server

I am the agent and admin, i want to reply to customers via email from jira

• jira-service-desk

Hi, I'm trying to configure JIRA Service Desk to manage support to users (customers). I don't want them to access to any Customer Portal, though. Neither I want to have users' self-registration (as...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi All, Is there any ways to provide more functionality to the reporter for eg. Link issue from the customer portal. Our user's asking us to provide access to link issues from the customer port...

• jira-service-desk

My workflow is all set with the customer as the approval, but when i login as the user, it does not prompt the user to approved or decline, & the user email does not received notification as well.

• jira-service-desk

Hi, I want to trigger a custom field from "Hidden" to "Show" based on the response of another custom field above.    In the image below, I have 2 custom fields on the portal, based on th...

• custom-field
• jira-service-desk

Hi there! After last upgrade to JSD 4.0.0 I have a problem with characters encoding on Customer Portal. There is no polish characters, like ąśćł etc. Before upgrade there was no problem... How can I...

• jira-service-desk
• jira-service-desk-server
• server

Hi,   I am trying to setup an approval/decline buttons in Customer portal for CAB approvals, how do I do this.   regards

• jira-service-desk

Hi,  We have Jira Help Desk account. I need help to start . Is there anyway where we can chat.

• jira-service-desk

Hi, The current JSD KB portal view is a mess and not usable. A 600px width is a far cry from having a rich content experience we need in our KB articles.   Therefore, I'd like to avoid using ...

• confluence-cloud
• jira-service-desk
• knowledge-base
• portal

So, I have a question? Can i connect the My Jira service desk portal to my client issue tracking portal where it can be (Bugzilla, ClearQuest(IBM), QC) to import there issues to my portal? Thanks P...

• evaluator-resources
• jira-service-desk

Hallo Zusammen Ich würde gerne bestehende Felder bearbeiten können. Bsp. "Label" ist einfach ein Feld wo Text eingegeben werden kann. Ich möchte dort aber eine Auswahlliste vorgeben. Ist dies mögl...

• jira-service-desk

Is there a way through reports that we can if issues were resolved with ONE interaction with our tech support agents?  Right now our workflow can go from the status "Waiting for Support" to "Res...

• jira-service-desk
• jira-service-desk-server
• server