Jira Service Management

I am getting below value SLAValue{completeSLAData=[], timeline=Timeline{events=[TimelineEvent{date=2018-03-01T09:11:34.760Z, types=[START]}]}, ongoingSLAData=OngoingSLAData{goalId=107, startTime=201...

• adaptavist
• jira-service-desk

For Jira Software As it is 2019, and the Bug report I found on this is from 2016 with no recent comments, I'm going to ask the question again. Is it possible to create a New linked Issue from withi...

• cloud
• jira-service-desk
• jira-service-desk-cloud
• jira-software

I've tried the following: - Created a Role ("Service Desk Viewer") - Add "Service Desk Viewer" role to the Project's Permission Scheme (Browse Project: Grant Permission, Grant to Project Role "Brow...

• jira-service-desk
• jira-service-desk-server
• server

I have an usual issue. I have an automation which populates the 'approvers' based on what is selected in a custom field. While not occurring often, our issue is that a couple of times recently it has...

• jira-service-desk
• jira-service-desk-server
• server

I just created a service help desk for my team so that all teams can communicate on this but when I create a ticket it shows in all the queues. Is there a way I can assign a ticket to a certain queue...

• jira-service-desk

help article doesn't seem to have the correct path . .. that I can find.. .. anyone have the correct path

• jira-service-desk

Is there a way to turn off email notifications for certain status changes for certain users within the same project?  A couple of different clients use the service desk and some do not want to ...

• cloud
• jira
• jira-cloud
• jira-service-desk
• jira-service-desk-cloud

We recently migrated 2 shared accounts from Exchange 2010 to O365. One is the one we have setup for Incoming email configuration which we fiddled with and got working.  The other is a email that...

• jira-service-desk

We recently migrated 2 shared accounts from Exchange 2010 to O365. One is the one we have setup for Incoming email configuration which we fiddled with and got working.  The other is a email that...

• jira-service-desk

I want to set up a Service Desk project so that when an issue is submitted by a customer it can either be sent into the developer's project as a bug or as a User Story, depending on what the issue re...

• jira-service-desk

Hello,    I am interested in customizing my Service Desk notification templates by providing the name of the Assignee to the Requester.  I've tried several combinations similar to ${i...

• jira-service-desk

when an email request for support is sent in it shows in the email inbox but not in the queue. it was working the day before.

• jira-cloud
• jira-service-desk

. We have 2 external service desk portals set up.  When you click on the desired service desk, it does show up appropriately in front of the banner and I’m sure that’s as intended. Additionall...

• cloud
• jira-cloud
• jira-service-desk

We need to make the portal display the "create issue" button on the top panel of all authorized users. We think that it is necessary to customize the permissions scheme, the line with "create issue"...

• jira-service-desk
• jira-service-desk-server
• permission
• server

Hi, I'm new to Jira. I've got customer satisfaction enabled, but when tickets are resolved I can't see "satisfaction" option within the email.  Is there some notification I'm missing, or is i...

• jira-service-desk

Hi All, I would like to speed up the management of the incoming e-mails, I tried to check the System settings, but I was not able to find the option.  I checked the on-line documentation and t...

• jira-service-desk
• jira-software

HI Support Team   I already setup the Sevice desk https://bbposhk.atlassian.net/projects/WS also setup the email request. but When I send the mail to ws@bbposhk.atlassian.net the portal&...

• jira-service-desk

Hello! Please, help us for the following problem. We want to receive customer requests by email to Jira Service Desk for one of the projects. We add the e-mail by Project settings >&nb...

• jira-service-desk

We have configured Email Approvals in Jira Service Desk for Purchase requests. So whenevr a Purchase request raised, an email is sent to approvers. Currently what is happening, whenever approver is c...

• jira-service-desk
• jira-service-desk-server
• server

Hoi, I have my own Oauth system and would like the Jira Service Desk to use that for authentication.  I was wondering if that is possible ? I only see articles on the other way, using Jira as ...

• jira-service-desk
• jira-service-desk-server
• server

Hi, we have a service desk set-up to receive issues either from emails or from the service desk portal (cloud). I would like to open a ticket in my system and email that ticket to an outside provid...

• jira-service-desk

Hello, We currently have a need to automate when a group of specific people put in an incident to also automatically add 2 people as watchers to any tickets they open.  Example: Development gr...

• jira-service-desk
• jira-service-desk-server
• server

I would like to customize the fields that come up for end users when they fill in the details  for JiRAs on a specific project URL

• jira-service-desk

Развернули отдельную инсталляцию Jira Service Desk и подложили лицензию. Теперь поняли что нам надо единый инстанс Jira Software 7.x + Jira Service Desk. Установили JSD там, как теперь поменять(уст...

• jira-service-desk

I'm testing Jira service desk in the cloud and I have a question related to incoming mail management. A customer sends a mail to jira service desk E-mail address to report a problem. A new jira serv...

• cloud
• jira-service-desk
• jira-service-desk-cloud