Community resources
Community resources
Community resources
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Jira Service Management
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Hello there, we have been using JIRA SW during the build of our ERP system. the involved project members raised issues during it's build in JIRA. Now the system is implemented the need of a mo...
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Hi, We have experienced an issue with ticket comments. Namely, comments from email are not updated when it is a new email (containing issue key in subject) and when the mail is forwarded (ag...
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Hi, I have a problem with the customer notifications at our Jira Service Desk. Current status: Incoming e-mails are handled via the JEHMC plug-in, outgoing e-mails via the notification functions int...
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It is possible that a group or category has been created by a member of our tem accidentally and now it appears on the "contact with us" option and I can not find how to eliminate it so that the...
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I want to hide project navigation option like "Raise a request" and "Channels" from project navigation screen, is it possible in cloud based service desk?
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I am the site admin for my instance using Jira Cloud. I am getting messages from people saying they are getting the error "You don't have access to any service desks". Everything is set up correctly ...
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Is there a way to approve service desk requests via email? I know there are email notifications that will prompt the user to log in and approve the ticket in the JSD console itself but is there a way...
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We would like to use both JIRA Service Desk and Status Page to report issues and monitor our many customers serviced by our operations center. We host our own software with many customers...
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We have a data center JSD install - 3 nodes behind an F5. Each node can easily handle the load we are seeing to date. We have a request to improve visibility on incidents coming in - right now...
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Hello! I'm a consultant who is looking for partnership in order to offer for our clients ITIL verified ITSM solutions. I would like to know how the Atlassian partnership exactly works reg...
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I have 33 queues divided into 6 groups. I would like each of my 6 agents to have a URL that only displays their queues
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Hi, I want to add comment as an automation rule, the problem is that when it responses, the comment appears like the reporter answered and I wanted it to be as an anonymous comment from the sys...
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Hi, we've just started using Service Desk . I can see some reports are by default available. However, most of them are graphics. I would like to create a report showing all closed issues o...
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My service desk seems to have two different portals, but I cannot find a way to hide one of them. One is the current production one, and the other is a test one.
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I am adding the script line on index.html or another component but i can not see any widget
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Bom dia, criei uma regra denominada "Tempo Gasto" para informar ao cliente no encerramento do chamado, quantas horas foram gastas no chamado. Entretanto, estou usando o {{worklog.timeSpent}}, porem...
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Hello, We are a SaaS application party and we we do not allow our customers to add people outside their own organization. However, if we have an issue concerning all customers, we would like to be a...
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Hi, I have a problem with the customer notifications at our Jira Service Desk. Current status: Incoming e-mails are handled via the JEHMC plug-in, outgoing e-mails via the notification functions int...
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I would really like to be able to easily delete new issues in unassigned. Currently I have to manually open each issue to be able to delete it... Is this something tat can be activated somewhere in...
750 views 7 0 Deleted user May 8, 2019 -
Hi everyone, I've found a number of questions and issues relating to this, including this issue for multi-language support in Jira Service Desk, but am still none the wiser. We are in the proc...
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Hello, We're in the process of setting up a Jira SD and we have several services that we make tickets for. These don't have emails I can connect to a customer how would I go about setting th...
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If i delete a customer from one project, will it delete them from other projects they are added too?
i have a customer in 2 projects, however i only need them in 1 project. if i delete the customer from A project, will they still be added to B project? im worried i may lose all the tickets/issues r...
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Hello. Is it possible to set Jira Service Desk that the creator issue can not accept his issue?
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HI, I have a question. I used JIRA before at another company and I could write comment on JIRA page right away. But now, it is not possible. Please refer to the picutre #2...
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While calling Rest end point (BaseScript CustomEndpointDelegate) from ScriptRunner getting 403 error
I am calling Rest end point (Base Script Custom End point Delegate) using httpbuilder , I am getting 403 error . Base Script Custom Endpoint Delegate delegate doSomething ( ht...
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| Subject | Author | Posted |
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| 6 hours ago | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
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| July 24, 2025 12:26 PM PDT |