hello
have a service desk and software instance of JIRA, how to have the status of my tickets on jira software on my Jira service desk. Thank you for your help
Hello @fatoumata Sall
JSD requested type are mapped to the issueTypes in Jira in project configuration and the issueTypes are associated with the workflows.
https://confluence.atlassian.com/servicedeskserver041/workflows-969531453.html
Hence you can configure the issueType workflow and then map that type with the request type.
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Thank for your help
can you show me some screen pleases.
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