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Jira Service Management
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Good day, We have a problem with Customer Portal in Russian language. When user open it for the first time page opens with wrong coding. But when he navigates through, page coding become...
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Hi, we have set-up email request and the email address is support@clinkitsolutions.atlassian.net. This is working the past days, but today we received MAIL bounce (message could not be delivered...
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Is there any kind of audit log for service desk automation rules? I'm our overall site admin, and opened up our service desk project administration to a very small group of users who manage the servi...
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Is there a way to get all of you help desk tickets dumped into an excel or csv file?
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need to modify the flows according to the process that is handled in the institution where I work,
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We have a completely internal-to-the-company portal for handling general IT requests. Permissions to access are via "Anyone with an account on %your_site_name%, by logging in". This works and we are ...
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I'm new to Jira Support Desk and I'm trying to find out how to automate 'Request received' emails for each new support request sent to our email address (associated with the project). Is there any g...
480 views 4 0 Deleted user March 27, 2019 -
I have a custom field called "Office Location" (such as San Jose, Morgan Hill, Alameda & Remote). I also have groups called agent_sanjose, agent_morganhill, agent_alameda...) and added agen...
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What would be the best way to design our user base if we have over 500,000 users that may put in tickets to Jira Service Desk if they have an IT issue? We would like their accounts to authenticate an...
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Hello. I my Jira left menu looks like this: And I have seen on some screenshot on the web that sometimes it looks like this: How can I make it looks like that, with less wasted space? &nbs...
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We are using Jira Service Desk platform, Facing an unique issue i.e. which ever customer added under "Oraganization" is registering himself display name as "Firstname Lastname" i.e. "Santosh K...
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Hey guys, I am currently working on a project to replace our current ITSM tool with Jira Service Desk and I learned along the way that our provider for request fulfillment (agents) would use Service...
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We have multiple customer portal orgs under our projects and recently I had a request to provide a list of the Customer Portal Orgs and user within those orgs. I looked around and could not locate a ...
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Hello, I have several screens that are used globally in all projects. I have about 300 projects that use this window. Sometimes I have to add some field only for few projects. The only way out is t...
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Hello! Could someone help to solve the task? In Jira SD i have 2 options to make an issue: 1. Push little "Raise a request" button from the project 2. Push big blue "Create" button from abo...
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Looking into migrating to Service Desk. As part of the teams research, they are interested to understand is it possible to do the following: 1. Search KB based on selected Component/s? 2...
388 views 2 0 Deleted user March 27, 2019 -
I have set up the system so that users define the priority of the ticket by setting the Impact and Urgency values as setup in this helpful article: Impact & Urgency This all works fine ...
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Hi I have upgraded Jira to 8.02, what started up it reported "JIRA Service Desk is licensed but not currently installed" I downloaded the latest SD 4.02 , on installation start, it prompts to insta...
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I am supporting a team with the set up of Jira Service Desk. They want to add a lot of custom fields to the Request form to ensure that the requester adds all necessary data while raising a req...
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We would like to add the date on which the customer has submitted the request to his overview in the service-portal.
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I am struggling with the user picker field. On the issue itself it is working fine means I see all LDAP users. On the customer portal where user should be able to add their manager as approver it is ...
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Hi, I would like to setup to change forms within JIRAusing the "Change" issue type. I would like to setup a STANDARD Change that uses 1 workflow I would like to setup a NORMAL Change that uses a d...
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Is there a way to disable/hide the escalate button from the user in Jira Service Desk Portal
1,704 views 2 0 Deleted user March 26, 2019 -
I am attempting to implement requests within 1 of our JSD projects and i would like to use a custom email that is also an Office365 group. This appears to fall over as i need to map this to a jira&n...
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