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Jira Service Management
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Which permissions must be given to users so that they are able to rank tickets in a Kanban board? Edit and schedule Issues don't work. Best, Joachim
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Is there a way to make the knowledge base articles suggestions clickable in the service desk widget?
We using the service desk widget on our app and it works fine but is there a way to make the suggested knowledge base articles clickable to open a new window or tab ?The widget view is too small .&nb...
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Hello guys, I Need some help, I am using the Cloud Version of JIRA Service Desk. I have a numeric field where the effort of a ticket is already calclated in a number Format + I have the approval d...
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Hello, I have noticed over the last week that our customers have sent emails to our GMail support inbox, and the emails have all been marked as read by JSD, but that no tickets have been generated. ...
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Hello community, after few hours I finally gave up and need some help with this issue. My problem is when I'm using my call center to raise ticket on behalf of clients. When clients create t...
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Hi After upgrading Jira to 8.0 we have problem with Characters. Use Swedish. When a user go to ServiceDesk customer portal they see "?" instead of åäö. Users only have to click on some...
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Hello, When we add a new customer is added in Jira Servicedesk online the customer receives an email from display name "ServiceDesk" and e-mail address "jira@ourcompany.atlassian.net"....
583 views 4 0 Deleted user February 19, 2019 -
I want to know if it is possible to create a service, clients will send an email to my service desk and a ticket gets logged. I want to my clients to receive email on actions that are done to the tic...
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HI, We have started providing support to the German client, So we want to translate our customer portal into the German language including all the custom fields. In short every...
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I have a support desk knowledge base configured to be linked to a specific confluence space. Everything works fine. The articles written in the confluence space are visible in the knowledge base. Wh...
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Excuse me for a noob-question, but I'm trying to get customers in projects to see all requests created by their coworkers (as standard, for all projects). At the moment, I'm getting a lot of double ...
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I'm trying to delete a filter in my filters, but not seeing how I am able to do it.
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I have been trying since February 1st to work with my Jira support team to get automation working so that I can set a custom field on our Issues page to be automatically set -- I've dumbed down the a...
21,030 views 13 5 Deleted user February 18, 2019 -
Is it possible to add a dashboard gadget to Service desk, using either Refined theme or ultimate extensions perhaps? I have the "Custom Content gadget" that does what I want, which is to display a...
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Como dar permisos para la creación y administración de proyectos en jira service desk a otros agentes?
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Our Jira Service Desk email notifications recently changed. When a new ticket was created, it used to send an email notification with "[JIRA]" in the subject heading. Now it does not and only says th...
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Is there a way to show people who are CC'd on a Jira Service Desk Ticket as a Requested Participant?
Hi, My team are currently using Jira Service Desk. Tickets are created via external users mailboxes and we want to have visibility of any tickets where there is a CC added. Is it possible to d...
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Hello, we have an error in the client portal in the Service Desk which remains blank and only shows this error in the browser console, we tried to update the version of JIRA and JIRA Service Desk and...
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How do i limit permissions so only a specific group can add customers? I do not want all our service agents having this ability.
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When selecting a specific transition for a service desk ticket, is it possible to create an issue automatically on the back of it?
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Hi, Is it possible to set up Jira Sevice Desk so a Tempo account is added to the issue automatically based on the reporter/customer/organization? Would be very useful. //Chris...
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Why are my SLA times/values not displaying in my issue subscription email? See screen shot below--it's from the email. When I view the filter in Jira, the values appear as expected. As yo...
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Hi, I saw this on a Jira Presentation from Spotify and thought it was a great idea. https://youtu.be/RGRLAZhzeL8?t=828 does anyone know if there is an addon that helps with this ?
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...TML parsing failed to update. Please try refreshing the page. Error! Public email comments failed to update. Please try refreshing the page. Error! Email customer creation failed to update. P...
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Hello, I have one JIRA service desk project in my JIRA instance (server hosted) and I want my client to be able to see all requests (read only) that have been created on behalf of that project throug...
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| July 11, 2025 4:42 AM PDT |