How to set working days in Jira Service Desk?

[Keeley Caverno]

I'm specifically looking at how to prevent automation messages from sending over the weekend, and how to prevent automatic transitions (like moving to backlog) over the weekends. I notice that transitions can be set for time periods (days, hours, minutes), but where is it determined what constitutes a "day"? Does it always mean "Monday-Sunday" in Service Desk, or is there a way for it to count only "business days"? If so, where can I set what our business days are?

In Jira Software you can set working days (https://confluence.atlassian.com/jirasoftwarecloud/configuring-working-days-764478050.html), but I can't find anyway to set them in Service Desk. 

Please help, as these notifications and auto transitions are creating a customer service issue for us on the weekends and holidays.

[Ismael Jimoh]

Hi @Keeley Caverno 

Jira service desk only has working days for SLAs. If your automation is based on SLA then open your SLA page and select calendar to configure your working day.

If not then there is no way to handle this to my knowledge.