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Jira Service Management
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Hi everyone, trying to find out what the advantages and disadvantages of TTA or Time to auto-assign timers are in ITHD. When browsing the Internet I can see it is being used quite often, but in our ...
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Hi, we have a products from JIRA - JIRA Servicedesk and JIRA Software in Cloud version. I have a question regarding storage. I found in the documentation that every products has 250 GB storage. This...
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We have been using Jira Service Desk for a a few years, and had it set up to create issues from emails sent to our IT desk email. It was also set up to send email notifications to users (upon us acce...
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I want to link this service desk portal to a website where can a customer raise a ticket ,i need to know that can a customer without JIRA access and signup is able to raise a ticket .If it is please ...
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Hello everyone and thanks for your time. Is the following described Setup possible? I have one Jira Software instance, lets call it my.jira01.com with Service Desk installed on top of this Jira Sof...
2,596 views 4 0 Deleted user April 9, 2019 -
I am looking for ways to export date-time fields from Jira Service Desk to create several reports that are similar to the ones available in the project reports. I'd like to measure total duration of ...
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I want to create linked issues in Jira Service Desk to escalate customer requests within Jira Software. I cannot find to create linked issue though. I enables the following: Jira Settings >...
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We have some big organizations within our service desk. Some of them, our customers shoudn't be able to share the tickets, otherwise a lot of other customer not related with it will keep receiving no...
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When a user tries to submit a ticket through the service desk the following error appears:
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Hi, I am using Jira Service Desk Server. I have a requirement that i need to allow users to signup from customer portal of specific domains like gmail, yahoo. For any other domains it should restric...
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Each time I publish a workflow, a copy is created for it. It's messy to maintain. Can I stop by default creating copy of workflow and workflow schemes in jira?
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As of Jira Service Desk 4.1 it is not possible to customize the welcome email for customers or agents. There is a feature request for this: https://jira.atlassian.com/browse/JSDSERVER-1386 What...
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I am having issues setting up Email requests within JSD, I have been able to set this up with my own account but unable to get our support@ email to authorise. I guess my 1st question is are B &...
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Hello, I am getting a weird error with customer portal(only this page) Jira Service Desk At the first time loading page, everything is OK, Vietnamese encoding(UTF-8) is correct displaying: ...
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Hello! We have a lot of noisy automated tickets that are being generated. As a result, I am using automation to just close them based on description. Below are the conditions my rule is looking for. ...
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I am trying to find out if my team can create an automation that auto assigns the issue based off the Request Name instead of the Issue Type. Has anyone been able to do this? If so can you provi...
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Hello, we're having issues when we escalate a Jira Service Desk ticket to a development team on Jira Software. We automate adding the Service Desk customer added as the requester on the JSW ticket. B...
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Hi All, Am trying to solve this case for our internal teams by using JSD Data-center, and I would like to hear from our community on approach or solution. Use case: For every request submitted&nbs...
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I set up a very small and simple Servicedesk. If the Desk-manager changes the requests status to "resolved" or "gelöst", as it is in german, on the customer-side it will still show up under "s...
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good day, I recently created a page with new project but I made a mistake placing the URL, my question is, how can I modify the url of the project, thank you.
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Hi. Is there a way to set up Jira SD so that comms don't get sent out for sub-tasks within a specific project? I've looked at automation within the Project Settings but I can't see a way of fil...
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Hello, I would like to get notify of all open or not assigned issues in the project. I would like admins get notify of all opened or not assigned issues. With a issues list in a single mail....
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Hi all, I've created an Jira Service Desk project to open tickets to the IT Team. I would like to know how can I limit the access to this JSD to people with a concrete email domain (my enterpr...
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...y completion date to a time in the past? Otherwise the ticket isn't true.
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How do I convert an Issue in a Confluence Article? I can´t find this option in Jira Sevice desk Server.
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