Service Desk Portal won't render

[Jennifer McMaster]

We upgraded our JIRA to the latest version and everything works except our Service Desk customer portals.  They come up blank, not rendering.  I see the following error in the console:

https://xxxxx.com/s/83e69c5529eb23c52ec76e38d4313718-CDN/ehtk0w/802002/b6b48b2829824b869586ac216d119363/24457da8dc308c84ad6a8a7c0fd0b71e/_/download/contextbatch/js/
com.atlassian.servicedesk.frontend-webpack-plugin:17,
com.atlassian.servicedesk.frontend-webpack-plugin:20,
com.atlassian.servicedesk.frontend-webpack-plugin:11,
com.atlassian.servicedesk.frontend-webpack-plugin:62,
-customerportal,
-com.atlassian.analytics.analytics
-client:js
-events,
-com.atlassian.servicedesk.frontend-webpack-plugin:12,
-browser-metrics-plugin.contrib/batch.js?locale=en-US

I've read that others had issues with incompatible plugins with Service Desk upgrades.  How can I tell which plugin I should remove?  Or does anyone know what I can do to get these portals to work????

[Xavier]

Hello @Jennifer McMaster , @Alexis Robert 

I have since some weeks the same problem in our dev environment.

I create a ticket in a specific workflow, and the page didn't render on customer portal. When changing the workflow to a default workflow, the ticket is well render.

After some investigaton, I look for that code which produce the error:

[...] ,"optionPanels (common)

--- > only on my worflow

":[{"params":{},"key":"com.atlassian.servicedesk.frontend-webpack-plugin:portal-approval-statuses-webpanel","html":"nn<div n id="portal-approval-statuses-webpanel-root"n data-payload="{"approvals":{"approvals":[{"name":"Waiting for approval","approvers":[],"finalDecision":null,"pendingApprovalCount":1,"approvalLozengeStyleName":"-complete"}]}}"n >n </div>n<script>n (function() {n var container = document.getElementById('portal-approval-statuses-webpanel-root');n var payload = {};n try {n payload = JSON.parse(container.dataset.payload);n } catch(e) {}n window.__webpanel_register = window.__webpanel_register || [;n window.__webpanel_register.push({n id: 'portal-approval-statuses-webpanel',n element: container,n resources: 'com.atlassian.servicedesk.frontend-webpack-plugin:entrypoint-portal-approval-statuses-webpanel',n payload: payload,n type: 'sync'n });n })();n</script>"}],"

[...]

Disabling plugin didn't fix issue...

[Alexis Robert]

Hi @Jennifer McMaster , 

it might be because of a faulty addon as you mentionned. I would advise disabling your addons one by one to find which one is breaking your portal.

You can find the procedure to enable/disable addons here.

Let me know if this helps, 

--Alexis