Jira Service Desk processes events and exchange between companies

[Christina Barthel]

Dear all,

I am interested in Jira Service Desk processes events and exchange between companies regarding this topic. How can we improve our processes, how can we avoid that the user is opening a ticket and is already informed that we already have a solution for him? How we can improve in general our JIRA processes?

I will be thankfull if you sent me some suggetions regarding this. :-)

[JP _AC Bielefeld Leader_ · Accepted solution]

Hi,

your questions are pretty open as the community doesn't know your processes & requirements.

What about asking an Atlassian partner for some aid?

Best

JP

[Christina Barthel]

Thank you for your reply. I will take a look at the partner list and try to get in contact with some of them, maybe we have common intrests.