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Jira Service Management
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I need to configure a login free portal and service desk widget on our ecommerce platform but I am not getting the option for enabling widget through project settings. Please assist.
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the documentation says I should be able to change the template to a next-gen service desk template but I only see kanban or scrum templates available for next-gen projects.
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I've been asked to look at setting up a Service Desk project that is intended to allow people to submit ideas. There may be some discussion on the issue and then a decision is made as to whether to p...
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Hello, I've a problem with a scripted Behaviour which works in JIRA software, but not in Service Desk. Although I've mapped it to the Service Desk project (see attachment). The Behaviour should se...
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Is it possible to set timed notifications? When a customer responds to tickets at 2AM, the agent gets notified via Jira mobile app. Is there a way to mute notifications/do not disturb during a give...
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Dear Support, Currently we have 1 active servicedesk. i want to create one more servicedesk. But when i configure Email request, there is an error message : Cannot link your email account d...
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Hi , is there any way for me to set the visibility of the comments to public, i.e developer currently able to post an internal comment but not public , we would like to remove the restriction and a...
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I have Jira setup to create tickets for all emails sent to our domain's help desk account, but would now like the comments I make on tickets to also be sent back to the original reporter. Ri...
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We are having the startup license for Jira service desk and we are using jira software as well. Below is the SEN details 1.SEN-13127126 (jira SD) 2.SEN-13127127 (Jira software) I am getting...
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I have jira software server installed with about 2 years of various activity. Can I install Jira service desk on the same box? Are they compatible? or will they mutually corrupt eac...
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Hmm... we couldn't create your project due to an unknown error. Try refreshing the page to start aga
I installed in a new Jira Application Server with Jira Software and Service Desk in an Amazon Linux instance; I can create Software projects without any problems, but trying to create an Service Desk...
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I have a field in my JIRA Service Desk project called "Service", it is a single-value drop down. I have added the field to the Create screen for the "Service Request with Approvals" issue...
3,632 views 8 2 Deleted user March 29, 2019 -
Hi, After a migration... I'm trying to make some "necessary" clean-up in JIRA Service Desk. On one of my JSD project I have 5409 users added to the role "Service Desk Customers" (Project>Setting&...
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I have access to two accounts in JIRA - a group account and an individual account. When I log in i don't get the option to actually log in, it just simply logs me in as the group account user rather ...
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Hi, we're trying to set an approval step into our workflow. The issues are supposed to be approved only by certain users. Here's what I am not getting: Anyone can edit the field "approvers"...
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I am trying to find out if JIRA service desk allows me to manually add SLA start time case by case. There is a default time set but I want the flexibility to edit the time when I create a new issue. ...
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We have a custom field on our service desk request called Opening Date. Is there any way to set our Time to Resolution SLA to pause until that date?
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I have a customer that does not want to receive a notification email with his response in it every time he responds to a ticket. Is there a way for me to remove these specific notifications for...
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...IS to route to the database or do you just change the URL in the configuration to the public facing https:// address Thanks Ian
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Hi, I would like to setup a custom rule which is a notification to a group of email address when an issue is raised and other custom fields are true. Can I send such notification to any e...
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We would like to require our Customers to login securely by enforcing 2FA for the Service Desk portal. Is this possible to accomplish using the Atlassian Access product or is there a different...
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We are using the cloud version of Jira Service Desk. When a customer creates a request in the help center portal his organization will be added as shared with. But if we embedded the request form i...
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I am looking for a way to send a custom email to one agent including custom fields once a ticket transitions to a certain status. I believe I would be able to do under Automation rules except I am o...
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Hi, When some of our users try to access our Jira Service Desk to submit a ticket, they are getting an Unauthorized (401) message that says "Encountered a '401 - Unaturhozed' error while loadin...
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I have a challenging assignment with which I could use the communities help. I need to show three ways to get exernal data, lookup tables if you will, into a 3 or 4 level multi-select field-set...
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