Jira Service Management

Can you send all comments for an issue to a customer via email versus just the most recent comment?

• jira-service-desk

hello    one of my service desk tem doesn't have permission to modified tickets .  So the helper of jira about this agent permission is right .   my question is so urgent&nbs...

• jira-service-desk

hello    one of my service desk tem doesn't have permission to modified tickets .  So the helper of jira about this agent permission is right .   my question is so urgent&nbs...

• jira-service-desk

Hey folks!   So, I've been fighting with JIRA Service Desk for a while now and setting SLA's keeps surprising me all the time. Even when it comes to basics. I have quite normal SLA (Time to r...

• jira-service-desk
• jira-service-desk-server
• server

Hi, I have a problem with implementation of HTTPS to Jira servicedesk. I was use jira configuration tool to set up it but when I change mode to HTTPS or HTTP / HTTPS, Jira cannot start (ERR_CONNECTIO...

• https
• jira-service-desk

We run request tickets through our internal service desk to have inputs added to our billing system. Our billing system is Allscripts. Is there any options out there whether it be a script/add-on/flo...

• atlassian-marketplace
• jira-service-desk

HI guys,   At this moment, when a open ticket is answered by a client the status it doesnt change, i would love to see answered or something.   thanks

• jira-service-desk

HI, is there any way to publish jira instance on organization public website?  

• jira-service-desk
• jira-service-desk-server
• server

Hi, There used to be an options when working in JSD--> Customer. Previously if I hovered the mouse over a customers name a pop-up would appear giving options to access 'More Info' or 'Advanced' o...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Some times AD users are not ale to login to server. And not every-time sync is failing..., Kindly help us to resolve the same.

• jira-service-desk
• jira-service-desk-server
• server

I'm hosting JIRA on Server for example  yourjiracustomerportal.com/portal/10/create/233?desc=Test%20Test on a link in announcement additional info from ? is removed 

• customer-portal
• jira-service-desk
• jira-service-desk-server
• server

I have a few Jira Service Desk projects configured such that only people that I've added to the project can access it.  I've done this because I have different types of "customers": I have inter...

• approver
• cloud
• jira-service-desk
• jira-service-desk-cloud

When I am trying to add an attachment to an issue (in this case, a .png/.csv), I continually get the following alert: We couldn't save your attachment. Reload the issue then try adding it again. I ...

• jira-service-desk

Can the Customer Satisfaction feedback options be adjusted from 5 options to 2 options? And from stars to faces?

• jira-service-desk

How do I add the Edit function (pencil) to a label to a certain group?

• jira-service-desk
• jira-service-desk-server
• server

Hi community, I set up an automation so that when the status = moved to team's board, it creates a linked ticket in a separate board than the service desk one.   However, I'd like for the lin...

• cloud
• jira-service-desk
• jira-service-desk-cloud

I have a paid license of JIRA Software (v8.1.0) and I started a Servcie Desk trail (v4.1.10) on my self-hosted Windows server. The trail has expired for Service Desk but my Software license is still ...

• jira-service-desk
• jira-software
• jira-software-server
• server

Which combination of dimensions and measures will allow me to produce a report for the test executed status of a project. Specifically, the executed, not executed, blocked, etc. Figured it out!...

• eazybi
• jira
• jira-service-desk

Hello, I would like to set have the priority field being empty and mandatory for users to make a choice. When a customer creates a new Service Desk Ticket the value is always preset with "medium", wh...

• jira-service-desk
• jira-service-desk-server
• server

Can I create two separate customer portals within the same JIRA Service Desk? Right now I don't see any options to create a different portal for a different project. 

• jira-service-desk

I have create a Jira customer in service desk using createcustomer API { "displayName": "Test User", "email": "testuser@gmail.com" } when i am trying to assign this customer as reporter o...

• jira-service-desk

Is there a way, (perhaps using Webhooks) to automatically push updates in Jira to Service Now (SNOW) 

• jira
• jira-administration
• jira-service-desk

customized POP emails has been configured in the service desk, whenever we shoot an email, the tickets do appear in the queue and email is also been received in the  inbox of said email account ...

• cloud
• jira-service-desk
• jira-service-desk-cloud

How can i implement SLA rules per organization? We have one overal servicedesk for customers with groups/organizations. All different kind of SLA's per organization. I know it was possible to relat...

• group
• jira-service-desk
• organization
• sla

I have a question about configuring ticket automation for Service Desk. Can it have a calendar to count only the days I find useful in Jira Software?

• cloud
• jira-service-desk
• jira-service-desk-cloud