Jira Service Management

I'm building an import (from csv) through the Insight add-on/app and was wondering about dynamic objec types.   Currently I have a single CSV file for each object type which I then in the impo...

• addon-com.riadalabs.jira.plugins.insight
• import
• jira-service-desk

Hi,   I have a question regarding JIRA Service Desk; is it possible to administer email settings for a specific user to not receive any emails? If so, do I need JIRA Administrator access to do...

• cloud
• jira-service-desk
• jira-service-desk-cloud

I've added the desired fields to the ticket view (when entering a specific request), however, I didn't find a way to audit/change the view in the Requests screen.

• jira-service-desk

Hi, I created project as IT service desk, given permission , so any one can raise issue, but when I click on request , it just goes in circle and do nothing.

• jira-service-desk
• jira-service-desk-server
• server

Automation rule were created by my manager who is project lead in the service desk project. I have created one more rule to override the default one "Comment updates reply status" and also am an site...

• jira-service-desk

Hi, I had a chance to go through the Dashboard Feature on JSD. I wanted to know that how can I showcase multiple gadgets at a time in the wallboard (View as wallboard) and not the slideshow feature....

• jira-service-desk
• cloud
• jira-core
• jira-service-desk-cloud

Hi all,   on the same status How to start SLA after pausing for 1 hour and it sholud start from same goal.       Time to resolution: 1. starts= open,  goal=2h 2.pause...

• jira-service-desk

  Something inside the emebd.js (https://jsd-widget.atlassian.com/assets/embed.js) seems to be causing my Javascript code's call fo JSON.stringify() to throw circular reference errors. When ...

• jira-service-desk
• jira-service-desk-server
• server

Hello, I have noticed SLA Goals tab is missing (was there few month ago) from the reports menu of service desk project. It seems like all the setting are correct - Time to resolution is defaned -...

• jira-service-desk
• jira-service-desk-cloud
• report
• sla

I have read several documents in which is stated that other Jira users (Core or Software) can be Service Desk collaborators, working on issues without a direct contact with customers. Is it somehow ...

• jira-service-desk

Buenos dias, es posible realizar un proyecto en jira service desk que lo vean solo algunos clientes?

• jira-service-desk

I have been using Jira Service Desk for some time and we've noticed that when an issue gets created via email it causes weird behaviors if one of our internal staff is the person who sends the email....

• jira-service-desk

Hi,  We are a company that has clients in Spain and also in Europe. The language configuration options I see can be set at the system level (default language) and then by the project (help desk...

• jira-service-desk
• jira-service-desk-server
• server

Hi there, dear sirs!  We would like to up the infrastructure for 3 Atlassian products for first time: Jira Service Desk, Confluence and Jira Software on a single server based on CentOS 7, Apache...

• jira-service-desk
• jira-service-desk-server
• server

Something wrong is happening to the Jira Cloud notifications in Slack. They no longer display the user's names who makes any changes to the Jira tasks - change assignees, transition to another status...

• jira-service-desk
• slack

We currenlty using JSD and Work Time Calendar. We are allowed to ad remove fields in time sheet via filed options avaible in drop down box. We cant find  filed Orginization in drop down box as a...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello Community, Jira SD doesn't have a refresh button on Queues? how can I be sure the page is properly updated with new tickets? Also inside the ticket when you make a change there is no refresh ...

• jira-service-desk

Is there a way to restrict which Service Desk Team members can add Customers? From what I've researched, I don't think so, but that's what I'm after. 

• jira-service-desk
• jira-service-desk-server
• server

Hello Community, We've configured our priorities in Jira SD from 1 to 4 and we need the time to resolution for all of them. I've configured the Time to resolution but this appears only for the prio...

• jira-service-desk

  Hello Community, Testing the Jira SD  I've realized when I send an email the ticket was correctly open but the Priority was automatically 2. Per default, every ticket would be open wit...

• jira-service-desk

I've got Elements set up and feeding into the JIRA. However I can't search on the field using JQL - it just says "No Matching Results Found" How do I go about searching on these fields?  Thank...

• elements-connect
• jira-service-desk
• jira-service-desk-server
• server

I am trying to open a ticket using the Email Request feature provided in the Service Desk. But, a ticket is only getting created if the requester/sender is already a customer. Else, the ticket is no...

Hi we are building up a few custom reports in our Service Desk and I need to reorder them.  Is there any way to do this please?  There doesn't seem to be a drag and drop option like there i...

• jira-service-desk
• jira-service-desk-cloud

I'm an administrator of our Service Desk - attempting to update our customer announcement, but after saving it's not updating the portal. Any ideas?

• jira-service-desk

We have a Jira email address established to generate tasks - in other words people in our organization email this to create a new workflow. While this works really well, parameters like Due Date and...

• jira-service-desk