Jira Service Management

hi everyone, I am facing the issue. We are using JIRA Service Desk automation. But the rule is not executed under the project. Please let me know how to fix this. I have checked the permissions it...

• jira-service-desk
• jira-service-desk-server
• server

On the left side of the Jira software you have the blue area. Her you have the +-sign where you can create a new case. Is it possible to disable this button completely? Not only for one project but f...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello,  I have a service desk project that has his email support address company.support@atlassian.net  I've added this address inside various Google Goups as participant of the group&nbs...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Good day,  I am struggling to configure this automation where a ticket's group is assigned to "DBA support" it needs to trigger a notification to the support manager for him to assign it to the...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi all. I use Jira and JSD cloud. For the statuses, I have only Grey, Blue and Green colours. I understand that each colour represents a category. I would, however, want to have the Yellow colour...

• cloud
• colour
• jira-service-desk
• jira-service-desk-cloud
• status

This rule checks if the assignee of an issue is not in the watcher list, then add that person to the watcher list. This is to make sure that if the assignee is changed, the original assignee is stil...

• addon-com.codebarrel.addons.automation
• automation
• cloud
• jira-service-desk
• jira-service-desk-cloud

I'm unable to get the property keys for organisations I assume it has something to do with permissions because all other requests work and the type of request has a remark about restrictions. Note:...

• cloud
• jira-service-desk
• jira-service-desk-cloud
• rest
• rest-api

Hi All, We are currently using JSD portal on the cloud and my client requirement is while creating a ticket on the portal the calendar filed to show conflict dates, i know it is not possible wi...

• cloud
• jira-service-desk
• jira-service-desk-cloud
• portal

The business has asked to display a progress bar to show all the stages of the workflow and highlighting which stage the request is in. 

• jira-service-desk
• jira-service-desk-server
• server

scrubbing question to remove data. 

• jira-service-desk
• jira-service-desk-server
• qlik
• server

I am looking for a specific gadget for my dashboard. I have certain fields I want to use from our tickets: "Assignee", "training start date" and "training end date" or "duration" (Gives number of day...

• jira-service-desk

I've added  jira.permission.comment.denied=true to the closed status on the workflow according to https://community.atlassian.com/t5/Jira-Software-questions/how-can-i-disable-comment-f...

• jira-service-desk
• jira-service-desk-server
• server

We like the Old View better as it has everything i review up at the top, the new view i have to go further in the ticket and find what i'm looking for.

• jira-service-desk

Once a service request is resolved, I would like to activate the survey option in Jira Desk Service.  As I am still in the process of choosing between the server and the cloud option, I want to...

• jira-service-desk
• jira-service-desk-server
• jira-software

Hi -  I have field name "numbers" field type is "radio button" with values " real", "integer", and "whole".  Whenever I choose any of the value option i need to get a text field for the c...

• jira-service-desk

Hello! I have JSD 4.3.0. How to export 1 h 12 min(from screen) ? My CSV export looks like :

• jira-service-desk
• server

This article https://support.atlassian.com/jira-service-desk-cloud/docs/allow-customers-to-choose-approvers/ mentions that to ensure that customer can search for approvers, the right setting is: Any...

• jira-service-desk
• jira-service-desk-server

Good Day,   what is the best way to gather requirement if business wants to add any new request in JSD. please suggest,  

• jira-service-desk
• jira-service-desk-server
• server

Hi I have power scripts. What I want to do is to auto-populate fields in a subtask with values from the parent task. How can I do this using power scripts? If it can be done using post functions, ca...

• jira-service-desk
• jira-service-desk-server
• server

Hi, I am trying to add a user to the group: jira-servicedesk-users and it keeps giving me an error as shown below  

• jira-service-desk

I have renamed an issue type but it is not updating in the issue type scheme. What do I need to do to update it correctly?

• jira-service-desk

I want the due date field and all date fields in my issue types to auto-populate with today's date. I received a response to install Power Scripts and write a code in post functions. However, after i...

• jira-service-desk
• jira-service-desk-server
• server

Hi - how do I go about removing an issue type? There are a number of issues attached to it as well.

• cloud
• jira-service-desk
• jira-service-desk-cloud

I'm setting up Jira Service Desk for my organization, and we collect a variety of forms from our different clients. Some of these forms are quite long and have more than 10 fields. Does anyone know...

• jira-service-desk

I want to send an email to the approver (requestor manager) to inform that a specific ticket has been opened. I want to customize an email for this, but automation only lets you send email  to t...

• cloud
• jira-service-desk