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Jira Service Management
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As an Admin in Jira Service Desk I want to provide a few users the rights to use the ICT Servicedesk Object Scheme. Which minimal rights should I provide them so the can use the ICT Servicedesk ...
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What is the simplest way to disable to new account signup notification without touching code like the below? https://community.atlassian.com/t5/Answers-Developer-Questions/Disable-signup-not...
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Create repository An unexpected error has occurred Unable to read cipher data for 0 2019-04-03 10:11:16,159 INFO [http-nio-8085-exec-7] [AccessLogFilter] s.negi POST http://localhost:8085/...
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How can I stop a user from reassigning a ticket to another user? This includes when a user creates a ticket and then assigns it to themselves which bypasses our review process.
714 views 1 2 Deleted user April 2, 2019 -
We use Jira Cloud I have set up a Custom Field User Picker (single user) and no users appear in the field when I add it to a service desk issue type in the customer portal and view it as a unlicense...
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How do i clone a service desk project on Jira service desk? is it possible to make changes to the cloned project? also is it possible to do it without an extension?
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I am trying to either edit or remove a series in a custom report. When I press edit on the report itself it works as it should but when I go to edit a series in the report it will not le...
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Hello, The organization with which my current board is associated is likely to discontinue their paid version of Trello in the near future. I would like to convert back "down" to the free version be...
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Right now I have email being forwarded to the service desk email from my gmail support email address. If I wanted to have the auto-reply email from the service desk have the support email...
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Hi, I'm not sure if this is the right way to do it but, I started to create a project role with one name. Then I created a custom field User Picker Single and added the project role to a scheme and ...
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On JiraService Desk Customer portal, User picker custom field dropdown is not working for Customers. Can anyone advise?
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Hi All, I am working in a Digital bank and from that application we have a web service to take all the customer issued recorded to Jira service desk as new tickets, For a day we are getting...
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I changed the name on one of our projects, but it still shows the old name on the customer portal. Did I miss a setting somewhere or is this a bug in service desk that it is not updating?
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First of all - i am still in the configuration and setup phase and need assistance settings up the email function properly. I have issues creating tickets with incoming emails and don't now ...
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One of our Employees receive notification from Jira on e-mail, but can't follow an issue he was assigned to via this direct link in an e-mail. It is written as unauthorised 401 error.
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Hi all, In my company, some of the members are using Atlassian Accounts. We've created a Jira Service Desk for IT Help. How can I configure it so people without Atlassian Account can open a Re...
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Hello Community, i have Jira Service Desk and interested if it possible see who Approved Issue or who rejected . also if i can make report?
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Hello everyone. We started using Jira Service Desk recently, but are facing quite a big problem when customers e-mail requests to our Service Desk. Sometimes their e-mails does not create a ...
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Is it possible to search and view Organizations and Customers on the app?
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Hi, We have just started using Jira Service Desk (Cloud) as a tool in our support unit. We have over 100 customers that we will create one project each for. Furthermore, we will not allow an...
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I have a list of multi-select checkboxes. The checked checkboxes will/should update a static Groups field. I used the following code in Listener. This allows the Groups field to add the checked opti...
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I know for a fact when a participant is added to an issue they start receiving emails for any comments/status changes for the ticket. But what I wanna know is that do they get notified as so...
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How to get the following stats in Service Desk total number of open tickets beginning of month the number of new tickets opened in the month the number of tickets that were close...
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We have an existing JIRA Software installation on-premise and we installed a trial of Service Desk. When the trial ended, we uninstalled Service Desk, as the expired trial was impacting regular...
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My customer is locked out of the portal due to too many failed attempts. I changed their password but how do i unlock their account?
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