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Jira Service Management
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When customer answer to email task report - success Found 1 unprocessed message(s) in the pop3s folder. Adding comment ' 222222 ' by user 'Niss159' to issue 'ITSUPPORT-353'. Deleting Message 'RE: ...
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Mid last week, our Service Desk Team began receiving breach notifications on the mobile Jira app. This is not a change we believe we made and I have searched for ways to stop these alerts without ...
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Hi I Have Project A,B. And I Have Role Project Manager, And I Have Column Waiting For Approval, it's jira server not cloud When issue crated, it will be in To Do column, and d...
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Hi, I would like some input on handling requests that come in by phone. We have an external help desk and sometimes receive calls from people that are not already customers. ...
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By an automation process, I need to copy from Reporter organizationMembers("") when they create a ticket to other field called "Customer Organization" What type of filed needs to be set...
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Hello, It is possible to do permissions in Jira Service desk in one project by customers? Thanks.
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Hi there, We have set up our business customers (Company XYX, Company 123, etc.) in Jira Service Desk. In some cases, individual customers (jdoe@companyxyz.com) are appearing in a list within the&nb...
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Hi - created a new service desk project. Went to settings but there isn't an email link. What I see if this:
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A customer created a request in the customer portal that had an attachment. After submission, the request routed to another user for approval. The approver cannot view the attachment. Th...
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Customers (Reporters) are able to include attachments when they send an email to open a ticket in SD, however, if an assignee working the ticket wants to send an attachment in a comment back to the c...
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I have an automation rule that every time a JSD Agent raises a ticket on behalf of a customer it adds one specific agent assigned to that Client based on the reporters in organizationMembers (""...
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In Service Desk there is a place to enter Customers and Organizations however when the field CUSTOMER is added to a screen it pulls data from another place...where is that?
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Hi Support, I am using the Jira Cloud Service Desk, We need to update the issue through the rest api. Please give quick responce. Thanks, Karthik
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We use Office 365 Outlook for our email. As you type a users name into the 'to' field, the auto complete fills in the users display name. Sometimes, if the person was replied to recently ...
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Some service desk tickets we'd want our developers to look at, without having to be aware of incoming tickets in Service Desk. Is it possible to create a Kanban board with issues in the backlog ready...
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I have 1 more question.. I am trying to create an automation where it will add a comment to the issue and notifying the peer reviewer.. I am running into a bit of trouble implementing it though.. her...
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I need the directors' secretaries to be able to open issues on their behalf. They need to keep up with the issue, but the reporter can be someone else. How can i do this?
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Hi guys, I would like to solve this odd problem with pagination on customer portal. If i get All request and Created by anyone, there appear all issues that we have, 20 tasks per page. Down in right...
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We're running JIRA Service Desk on a Ubuntu 18.04 server and using Office 365 for our Emails. We've configured JIRA to use Office 365 direct send (https://docs.microsoft.com/en-us/exchange/mail-flow-...
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Hi I'm looking for the best option to create a set of fields that can be repeated in a ticket in jira service desk. I'll explain further: let's say I want the reporter to include a list of products ...
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In Jira Service Desk - server: I'm looking to improve the search feature customers use on the portal (the search field). AFAIK it looks inside the request title and its description, AND in ...
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We are moving to Jira Service Desk from Sugar and will be importing any open tickets into our new Service desk projects. When customers reply to the Sugar tickets, sugar knows they are replies...
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Is it possible for the due date field and any date field to automatically populate with the current date?
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It appears that adding attachments to our Jira Cloud project are broken globally. Anyone else seeing this?
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Hello folks, I am doing some analysis to help my company migrate from Remedy to Jira Service Desk. I am trying to understand what Jira fields I can map the Remedy fields to. For...
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