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Jira Service Management
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Hi At the moment we are testing jira service desk. the goal is that we can synchronize our crm (all info about our customers) with the jira so that we can assign the tickets to each client. The CRM ...
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If I create a new ticket either by pressing C or using the + the user will not be notified that a new ticket as been created. That ticket will also not show up in the Portal as a ticket created ...
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We currently have JIRA Servicedesk. Within this JIRA I have different portals - Technical support - Infrastructure - Project1 - Project2... Projectn (I have 30 portals more or less). Users can open...
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Hi, I Need to get the Request type fields for my account. Whenever i try to import the request type fields using CSV import it throws the ERROR - "Cannot add value [ [Error] ] to Custom...
440 views 1 0 Deleted user September 24, 2019 -
On the Subtask view, there used to be the Parent Task ID link. This morning, the link is gone. What happened? Is there a new way to quickly get back the Parent Task? Previously, I w...
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Hello Community, we have some Service Desk projects which are synchronized to JIRA via the backbone. Here the error&n...
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This gadget cannot be displayed on your dashboard. This could be due to a licensing problem or an application error. If you need this gadget, contact your administrator for assistance. Otherwise, you...
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Good Day, we have already installed Confluence but now we need to add one more admin in that and we dont have the previous pass word. Another thing do you have any user guide related to confluence?
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A custom field in an issue type is "required" but is optional in all the other issue types. I want to change it to optional but I can't find where to edit the field. I have looked at all the availabl...
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I am planning to remove some fields in a subtask and replacing them with fields from the parent task. Is there anything I need to be aware of before I do this? Also, is there a way I can do this in ...
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When I go to change the automation user on my jira service desk it only shows someone who is no longer at the company and no other options? I am the project lead and site admin. Not su...
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Hi Guys, I would like to change the font size and font color for the custom field links description. [link name|http://example.com]. For Example: I want to change color and font size of the ...
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Hi, I recently sent a broadcast email to users on multiple Projects selecting multiple Project Roles. This email was created in the 'Send email' page from Admin menu. After sending, the system resp...
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We've created a new request type that we currently have hidden from the portal. I was able to get the direct URL to that request type, but it seems that when we send it to our customers they get a "T...
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Is it possible to have a one request type automatically get assigned to one user while the rest default to another user? If so how is this done? Thanks.
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I created custom REST endpoints using atlassian sdk, deployed the jar into addons. trying to find my new end points, it does not show. plz note atlas,, clean compile and package ...
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Hi, I want to find a way to populate custom field in the Service desk form by having a custom field that will pass a value to an XML path and from the XML populate other fields. I found the add-on&...
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Hello Team, The request here is simple but I am unsure since I am new to JIRA. I have configured email handler on Jira SD 4 and Jira 8 but the problemn is that, I want to cusotmise it in such a way ...
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When an email request is sent into the helpdesk, an automated reply is returned with the predefined attributes as expected. The issue is that in our Outlook system, the hyperlinks are being broken d...
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Hi guys, It seems that the attachments that are added to a public comment are not sent, only links that can be reached via the portal. This does not work when we contact TS (Company Help des...
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on URL https://OURSITE.atlassian.net/servicedesk/admin/OURPROJECT/email-settings, we are unable to edit the email settings. We have been assigned administrator for that particular proje...
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I have changed the of the name of one of the organization but when I am trying to raise an issue it's still showing me the old name within the client list Kind Regards G ...
646 views 2 0 Deleted user September 23, 2019 -
Dear all, I need to updated my Service Desk version for our Jira Data Center version. We need to update to version 4.1.3 or eventually 4.4.x but from the Jira Service Desk download page the TAR.GS ...
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Dear sirs and madams, I am suddenly struggling with the creation of the JQL. I am entering the issue type and requirements (e.g. issuetype = "Report a bug" AND Severity = "Medium - Problem ...
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Hi, Why can't I translate all workflow statuses in a next-gen project. This is the workflow: And these are the options for translate. "Waiting for approval" is missing: How ...
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