Jira Service Management

I'm in a situation where I want to bulk add customers to my service desk project. However, I do not want them to be using the customer portal at the time I add them. In Jira Service Desk's project s...

• jira-service-desk

What happens if no approver is selected?

• jira-service-desk
• jira-service-desk-server
• server

My jira instance is in spanish, and our user speak in spanish,  but the jira service desk approve/reject page when the user uses the approve/reject option by mail is in english. Can I change the...

• jira-service-desk
• jira-service-desk-server
• server

Hi all, I am the project manager of our new Jira set up for our maintenance crew and we have a slight issue where they all play funny buggers and assign jobs to one another. I have looked and change...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello, When a reply is made after a ticket is resolved, it adds "Waiting for Support", but the resolution remains what I set "Fixed". Is there a way to remove the resolution when its reopened? &nbs...

• jira-service-desk

I've created my project and added myself and a colleague as Admin, Agent, and Viewer roles. We are also both Administrators on the project. When I email our @Helpdesk support address, an issue i...

• jira-service-desk
• jira-software
• notification

Running Jira Service Desk 4.1.0. There are 2 Service Desk projects configured; one supporting our published software products, one for internal help desk support. Since internal users can access both...

• jira-service-desk
• jira-service-desk-server
• server

I see the standard report showing how many tickets a technician is currently taking on but how do i create a report showing tickets completed by technician? Thanks Amer

• jira-service-desk

I idid upgrade our Jira Servicedesk instance to version 4.2.3 on 12. July. But we received a couple of strange emails which seem to show attack attempts: Message body says: New message from Contac...

• jira-service-desk
• jira-service-desk-server
• server

Hi all,   is there a possibility to automate a filed change based on who is the ticket assigned to? I need a field to change when someone assigns a ticket to a specific agent (or list of agen...

• automation
• developer
• jira-service-desk

I would like to see exact date and time for comments, ticket creations etc. We are on the cloud version. I looked around but didn't see any answers to this. Please advise.

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi all, I'd like to do the following: - my transition screen has two fields: MyField (custom text field) and usual Comment field (built in) - during transition the content of MyField and Comment i...

• jira-service-desk
• jira-service-desk-server
• post-function
• server

Scenario: Service desk projects are configured to let anyone with an account in the Jira site to raise requests in the respective portal: - Customers can log in to the portal of portals (help c...

• customer
• jira-service-desk
• jira-service-desk-server
• server

I am new to Jira . Please help me get the last commented issues of an user for my cloud Jira .    

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi,  We are starting with Jira ServiceDesk. I would like my customers to see the number of hours spent on an issue in the overview page of my Requests. Is there any way to get this done. trie...

• cloud
• jira-service-desk
• jira-service-desk-cloud

We try starting with 8.3.0 JIRA Software and Jira Service Desk (both updated today), but incoming emails for Service Desk run into a java heap space error (see error log below). Jira-Service java me...

• email
• heap
• java
• jira-service-desk
• memory

If I have a sprint running and at the same time bugs appear, what is better: to create a separate project for the bugs or watch them from the spint?

• jira-service-desk

Good day! I can not get custom field from the system field linked Issues((

• jira-service-desk

...mtOffset":"(GMT+03:00)"},"calendarResource":"jira.webresources:calendar-en","language":{"key":"en_US","displayName":"English (United States)"},"canChangePassword":true,"canUpdateUser":true,"a...

• jira-service-desk
• jira-service-desk-server
• server

Hello,  I could see a lot of technical users for each integration with a license for Jira Service Desk: com.okapya.jira.checklist@connect.atlassian.com io.toolsplus.atlassian.connect.j...

• cloud
• jira-service-desk
• jira-service-desk-cloud

We are using Jira Service Desk (v7. 12.1#712002-sha1: 609a505) on-premises. We have create ticket using email but sometimes ticket won't created on the Service Desk. Can you please help for same?

• jira-service-desk
• jira-service-desk-server
• server

When jumping from Basecamp to Teamwork PM back in the day, the Teamwork team was cool enough to hop on a call to listen my desired workflow, and inject almost immediate A-HA moments. So far, my exper...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello, I’m trying to setup a new queue to exclude a certain word “KACE” contained in the summary field but can’t get it to work with JQL: Summary is not “KACE” doesn’t work for me. Anyone able ...

• jira-service-desk

The use case is - customers are using one service desk project and partners another one, and via the knowledge base (Confluence page) I would like to provide different type of documentation for them....

• cloud
• jira-service-desk
• jira-service-desk-cloud

I want to build out calendars base on groups of a single project. I have two groups a Server team group and a Help Desk team group. I want to show the issue type that each group team is getting.&nbsp...

• calendar
• cloud
• jira-service-desk