How to change the Request Type for Email Requests?

[Alyse West]

Up until this week, I was able to do this.  Since the SD Email Request layout has changed, I am not able to change (or even view) the request type that is linked to my custom email addresses in any Service Desk Project.  

Any guidance would be helpful.

[Jack Brickey]

try the ellipses in upper right of Email request screen.

[Alyse West]

Right in front of my nose!  That you, Sir.

[David Reinhardt]

Hi. I am trying to do the same. When I click on the ellipses, I only have the first two options in your screen shot. I do not have configure email request types. Do you have any other suggestions?

[Alyse West]

David - can you see the original answer/screen shot from Jack?  Worked perfectly!  Here it is again:

try the ellipses in upper right of Email request screen.

Hope this helps!

[David Reinhardt]

Hey @Alyse West, I can see that screenshot but I don't get that option when I click the ...

The only thing that I can see that is different about my JSD setup is that I also have a connected mail account rather than just the Jira provided email address.