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Jira Service Management
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Scenario: I have an Onboarding ticket used by managers and Human Resources for on boarding. There is a field in this form that asks the user to put a check next to the additional software they...
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On the issue sort we are sorting the results by multiple fields, but this is lost when showing the results on the dashboard gardet. Is it possible to persist issue sorting on the filter results...
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I'm looking to batch email notifications at a certain interval, but can't locate any docs around Service Desk. Any help is appreciated!
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Our service desk call center team creates tickets on behalf of customers when they call in. Our team is finding the "Raise a Request" option to be a little cumbersome when trying to create the ticket...
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Our agents have historically always written any messages to the customer in the comments field and then chosen the "Share with Customer" option. They have never used the "Respond to Customer" b...
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I am building a Jira Service Desk solution to service our external customers Support (bug and enhancements) process. In this case, I've started down the route of creating a project for a ...
392 views 2 0 Deleted user May 16, 2019 -
When a ticket gets raised for my JIRA SD queue through our customer portal, it updates the ticket with the "request type" (which displays the menu item that the user selected). However, if some...
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Bonjour je viens de paramétrer mes mails de notifications , l 'aperçu est nickel par contre le rendu est très different. J'ai bien regardé les traductions . Merci...
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We want to assign tags to incident types, for example add laptops to the workstation issue type, so that users have an easier time finding things. Is there a way to do this?
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Could it be possible to match the one ıssue type with one specific board? I have three different board for one Project. ı need to separate the ıssue according to ıssue type. For example; ıf the use...
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hello, I try to configure service desk to get email from our office365 (enterprise) inbox. IMAP host name : outlook.office365.com IMAP port: 993 ...
2,013 views 1 0 Deleted user May 16, 2019 -
...bsp; Why, because we don't want to expose publicly our jira now but we want to expose service desk. And it's possible that we want to merge it later. thanks.
397 views 1 0 Deleted user May 16, 2019 -
hi there : I want to add some description in Service Desk Login Page for our customer reference. Is there any way that I can configure by myself ? Or you can provide step-by-step m...
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Hello, This morning JIRA strated acting up, and all queues for me and my collegue are blank, not showing any info. I've tried restarting, clearing cache, logging in on a different browser e...
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I am currently configuring a Mail server for a client and I keep on getting: My configuration are as follows: I had tried the other steps and recommendations from other threads with no luck. ...
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After upgrading Jira to the latest version Jira Core (8.1.0) , Jira Service Desk (4.1.0) we found that we can't delete issues. When accepting the delete action it shows an eeror message with an ecept...
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I may be phrasing this incorrectly, so bear with me. I need to create a single form for my customer to use. When this form is submitted, the request should ideally create 4-6 tickets, based ...
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Hi, I currently have 4.2.12 Server version for Extension for Jira Service Desk. I am planning on upgrading to their newest version, 6.6.0-J7. Will I lose any of my configuration...
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After upgrading Jira Service Desk to version 8.0.2 I lost the ability access JSD through my custom URL. I now have access on the local host (i.e. https://localhost:port#) Can someone share s...
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We have "JIRA Service Desk 3.5.0" version and JIRA core 7.3.6 . While upgrading on linux manually we are receiving below error , [root@ip-172-26-1-151 jweb]# ./atlassian-jira-core-8.1...
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We've set up a new Jira Service Desk project on our Jira Cloud account and it's pretty much out-of-the-box settings as far as workflow is concerned. We're seeing that when a ticket status changes, it...
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I'm testing out Jira Service Desk and have made a lot of progress in importing my old data. I've even successfully imported all of my old work log entries as comments on the issues. One thing I'd lik...
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Hello, I wanted to test service desk and eventually if it's ok pay for it but, each time we look at the documentation, there is a lot of link that point to jira documentation and not service desk do...
437 views 5 0 Deleted user May 15, 2019 -
Hey y'all! My team and I have been looking into building some sort of chatbot to work with confluence and jira service desk for our customers to get answers. I am just wondering if any of you ...
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Hi Team, We receive tickets from our many customers, but the automatons are running differently for different customers (not uniform) Please have a look at the below scenarios: &nb...
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