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Jira Service Management
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So we have our email set up so that if anyone emails our support address it automatically generates the JIRA ticket based on the email. That's all working great. The problem comes when communicating ...
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¿Es posible agregar un formulario personalizado para las solicitudes de jira service desk?
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Hi All, Due to data privacy concerns one of our clients wants to disable the workload report within a Jira Service Desk project. Ideally they want to enable it to a defined list of people, that can ...
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Hi , Is there a possibility to show date fields with timestamp in filter? I would like to see at what time a change has been made in a ticket in my overview filter. Thanks! ...
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We would like to configure a Jira service desk Server domain to send e-mails on behalf of our domain. Is this possible? Because I only could find an article about setting this up for jira servic...
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I've set up create issue from incoming mail and its handler, tested automation, everything works, however, when I tried sending email request from other email that is not listed is not registered, Th...
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There was a problem with the header colors on the Jira service desk page, and although I made the color adjustment in the look and feel section, the problem did not improve. Another problem is that ...
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Hi All Is there a way were the customer can add additional persons at the creation of a ticket prior to saving where their names would be in the participants list. I don't have any third party tools
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Are there any consequences on automation rules on renaming global elements in jira?
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Hi Everyone I currently have an Time to First Response Goal set as the following: The SLA report is recording the breach against the day our agent Commented to Customer, however I...
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Hi, The company I work for needs something that can clearly track resource availability vs upcoming projects There are always last projects on demand (last minute) and it's hard to manage who...
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Hi, We are trying to configure a user directory for the first time. I have poked around on the forums, but what I am finding doesn't seem to be helping us. If we leave Additional User DN and Ad...
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We need to have 2 customer facing portals. One cant know about the other. The first we already have setup, now is there a way to have one service desk with 2 different sub domain portals? Example htt...
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Hello All. Thank you for your help. I am new to Jira, and I am looking for a couple of solutions. 1. My queues/views - available only for me: In other systems, it was easy to set a view/queue whi...
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Hi all, I have created 2 sla's when i created the ticket it's not displaying any SLA in ticket. thanks.
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There are six distinct ticket options for requesting service or support from me and my team and it has been quite a while since I first set up the fields and selection options in the fields associate...
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...he "assigned" field - there I just see my initials DK in a purple box. The same is true for a new colleague who joined yesterday - but everybody else in the team is shown as a little avatar next to t...
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Right now to add customers to a Jira Service Desk I would have to paste a comma separated list of email addresses into the Add Customer dialog. Jira will send an email (unless the feature is turned o...
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Is there a way to send a reply when a senders address is not accepted for issue generation by service desks mail handler? We needed to disable the possibility to accept mails from every address. Sinc...
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My organization is getting ready to install Jira Service Desk (replacing another "ticketing system"). I am seeking guidance and real-life examples of how others are using the Product categoriza...
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Hello Jira Community, We recently started grouping customers into organizations so they will be able to see each others issues. Is there a way for them to share their past issues with each other in ...
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Recently we have been experiencing some issues with very long times , we initially pinned it on slow storage for the VM's HDDs, but after moving the HDDs to a faster storage and defragmentating virtu...
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When I change the language this part of the agent portal doesn't translate.
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When I (as an agent) response and make a comment to a customer. Customer will receive email notification. But they will receive it in separate email every time I make a comment. How to setup my jira ...
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Hi, I am currently working on an existing Service Desk project and the Customer permissions setting to the question "Who can access the portal and send requests to Recreo Service D...
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| 28 | |
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| Subject | Author | Posted |
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| 3 hours ago | ||
| yesterday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |