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Jira Service Management
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All, is it possible to send out random CSAT? Say, we want to send CSAT for up to X tickets per day, or, every 3rd ticket resolved should a CSAT be sent? I don't want to base it on users/request type...
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I am importing an Issue using a JSON file, but I want to set an Organization to the Issue. Where is the documentation page about this? Until now I only found some examples, but nothing about the Or...
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In our JSD customer portal, we want to make attachment field mandatory based on cascading select field option, which is (parent2,child3) in create transition We tried using add-ons like JSU and JWT,...
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My Service Desk instance is installed on a stand-alone server, the Jira version is 7.13.1, the Jira Service Desk version is 3.16.1. Is there a version of Jira to Jira Issue Copy compatible to ...
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Can the fields be designed to use if/then logic in the customer portal? So for example, a field has two answers, yes or no, I want to be able to have a second field appear if the answer is yes ...
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Hi all, Wondering if anyone has any ideas or solutions to do this. We are looking for a way to allow a user to submit a ticket with a file attached (excel) and then the ticket will automatically sa...
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HI, i am trialing Jira service desk and am having trouble with the import process. I need to import new fields into Jira and the issue key is what is making my import fail. The ...
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Anybody have any good service desk work flow templates for an IT TEAM?. Right now our work flows are very complicated and difficult to go through and I would love to ease them a little bit
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I've recently created some automation rules that need to run for every issue that ends up in a given project. They work fine when the issue is created directly within that project, but fail to run wh...
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can we set up on JIRA service desk a process or the customer has the choice of 2 types of requests: incident or request
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When replying to our service desk email address the comments get added to the ticket correctly and the pictures are uploaded as attachments but the thumbnails are not displayed anymore. Instead what...
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Hello, We are using the Cloud version of Jira Service Desk, and in a recent update the field help texts which are longer than two lines now appear truncated and the customer has an option to d...
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Not able to find inherited template for below notification - any suggestion. When requested created for JIRA Service Desk with email in some cc users, requester and cc users (participants) getting d...
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Hi everyone, trying to find out what the advantages and disadvantages of TTA or Time to auto-assign timers are in ITHD. When browsing the Internet I can see it is being used quite often, but in our ...
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Hi, we have a products from JIRA - JIRA Servicedesk and JIRA Software in Cloud version. I have a question regarding storage. I found in the documentation that every products has 250 GB storage. This...
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We have been using Jira Service Desk for a a few years, and had it set up to create issues from emails sent to our IT desk email. It was also set up to send email notifications to users (upon us acce...
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I want to link this service desk portal to a website where can a customer raise a ticket ,i need to know that can a customer without JIRA access and signup is able to raise a ticket .If it is please ...
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Hello everyone and thanks for your time. Is the following described Setup possible? I have one Jira Software instance, lets call it my.jira01.com with Service Desk installed on top of this Jira Sof...
2,525 views 4 0 Deleted user April 9, 2019 -
I am looking for ways to export date-time fields from Jira Service Desk to create several reports that are similar to the ones available in the project reports. I'd like to measure total duration of ...
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I want to create linked issues in Jira Service Desk to escalate customer requests within Jira Software. I cannot find to create linked issue though. I enables the following: Jira Settings >...
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We have some big organizations within our service desk. Some of them, our customers shoudn't be able to share the tickets, otherwise a lot of other customer not related with it will keep receiving no...
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When a user tries to submit a ticket through the service desk the following error appears:
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Hi, I am using Jira Service Desk Server. I have a requirement that i need to allow users to signup from customer portal of specific domains like gmail, yahoo. For any other domains it should restric...
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Each time I publish a workflow, a copy is created for it. It's messy to maintain. Can I stop by default creating copy of workflow and workflow schemes in jira?
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As of Jira Service Desk 4.1 it is not possible to customize the welcome email for customers or agents. There is a feature request for this: https://jira.atlassian.com/browse/JSDSERVER-1386 What...
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