Jira Service Management

I have renamed an issue type but it is not updating in the issue type scheme. What do I need to do to update it correctly?

• jira-service-desk

I want the due date field and all date fields in my issue types to auto-populate with today's date. I received a response to install Power Scripts and write a code in post functions. However, after i...

• jira-service-desk
• jira-service-desk-server
• server

I'm hoping to hear from people who are using both Confluence Cloud (new editor only) and Jira Service Desk Cloud, with a knowledge base connected to one of their service desks in the Help Center.&nbs...

• jira-service-desk
• cloud
• confluence
• confluence-cloud
• jira-service-desk-cloud

Hi - how do I go about removing an issue type? There are a number of issues attached to it as well.

• cloud
• jira-service-desk
• jira-service-desk-cloud

I'm setting up Jira Service Desk for my organization, and we collect a variety of forms from our different clients. Some of these forms are quite long and have more than 10 fields. Does anyone know...

• jira-service-desk

Hi Guys, Please, let me know what I have to do to change my password for DOORS. It is around of 15 years old. Also, I cannot get access to TCTS JIRA, even I use the correct password. Many thanks,...

• cloud
• jira-service-desk

We are about to implement Jira Service Desk for our IT service portfolio (Wifi, Accounts, Enterprise apps, etc). But we want to be sure we are set up to easily add additional ticketing systems for no...

• aws
• cloud
• jira-service-desk
• jira-service-desk-cloud

I want to send an email to the approver (requestor manager) to inform that a specific ticket has been opened. I want to customize an email for this, but automation only lets you send email  to t...

• cloud
• jira-service-desk

I have a multicascade custom field "Requisites" where it has sub-fields as follows: Requisites applications List all applications  Databases List Database(s) being changed: New Name...

• jira-service-desk

Hi,  I am new to JIRA Service Desk and am trying to figure out how to best align it with our processes.  We have a tiered help desk -Tier 1 receives requests and tries to fulfill them, how...

• jira-service-desk
• jira

hi all, I would like to see SLA times in the issue screen in Service Desk. Right now only I as Jira Admin can see it. other users who are administrators on Service Desk project cant see it. why? be...

• cloud
• jira-service-desk
• jira-service-desk-cloud

I need to edit this text on the customer reference screen but cannot see how to do it   Thanks! Your reference is SCVRSD-57. Check CCay@.....l.com for a confirmation and updates. Back to hel...

• jira-service-desk

We're looking to create Organizations in our JIRA Service Desk for use in reporting and in ticket automation. Is there any way to group Customers into Organizations and make it so they CAN'T view ti...

• jira-service-desk
• jira-service-desk-server
• server

Good day, I tried to follow procedure the change the privacy setting on a dashboard. It says to first change the owner but I am not able to do so. see picture. is there a work around ? as the owne...

• jira-service-desk

the View request and the View ALL requests links in our email that the customer gets with the customer notification are both openeing the same window ( the request itself)  The View ALL request...

• jira-service-desk
• jira-service-desk-server
• server

Hi   We want to allow users to join our SJD project, but we want to assign an organization or group depending of the domain they used. We know we probably will have to use scriptrunner but we ...

• jira-service-desk

hi  when I assigne a ticket only the responsable receive email not a reporter    I need help 

• jira-service-desk

we have created one space in Jira confluence to share some confidential documents to our employees those who dont have the Jira account.is there any option to prevent this confluence site from access...

• jira-service-desk

The create request page is not getting loaded with the fields like Priority, label, approvers so on 

• jira
• jira-administration
• jira-service-desk

Cant receive an issue by mail. I added mail address. System said that its added. I received a mail in my mailbox that its connected. But I dont receive a issue in queues. Can someone help me?

• jira
• data-center
• jira-administration
• jira-service-desk

• jira-service-desk

I would like to e-mail individual team members when tickets assigned to them are greater than 1 week old.  I would like to do this on a scheduled basis (once a week) and if the ticket is unassig...

• cloud
• jira-service-desk

Hi all, I am seeking help/advice to install the latest version of Jira service desk. My current version is 3.16.0 and it is installed on a locally hosted server. Thank you in advance.  Chee...

When customer answer to email task report - success Found 1 unprocessed message(s) in the pop3s folder. Adding comment ' 222222 ' by user 'Niss159' to issue 'ITSUPPORT-353'. Deleting Message 'RE: ...

• jira-service-desk
• jira-service-desk-server
• server

Mid last week, our Service Desk Team began receiving breach notifications on the mobile Jira app. This is not a change we believe we made and I have searched for ways to stop these alerts without ...

• cloud
• jira-service-desk
• jira-service-desk-cloud
• mobile