Community resources
Community resources
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Jira Service Management
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Hi all, i need for my employ export a report that show the name of the ticket open and resolved in a day/week or specific period that i need. Is necessary install some apps or it can be done by nor...
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We are a non-profit considering moving to Jira server (from Jira cloud). We are going to recreate everything from scratch this time, but in a year or two if we want to move to AWS from a cheape...
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I don't mind having my users self-register for my service desk, but I wanted to "approve" the registration before they are able to open requests. Is there any way to do that? How can I find pe...
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I'm attempting to check permissions on a user by using Permission helper within Jira. In the user field, when I start typing the user, two exact names and email populate. The names are the same, the ...
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We'll be using Service Desk internally as a way for other teams to send requests to the Product Team. Therefore, for instance, the operations team would be the "customer", and the product anal...
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Is there a way to set an SLA for the time inbetween public comments being made by the developers? We need to update our customers at certain intervals during a ticket lifecycle. We have set up respo...
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Hello, I am currently in the process of setting up my request types in the Self Service portal. I have noticed that when I now go to the Create > Service Request in the client I now get all the cu...
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Hi, how can I make sure an issue reopens if a customer answeres via mail to a closed issue? Thanks! Jessica
376 views 1 0 Deleted user June 6, 2019 -
Hi, We recently started using Jira Service Desk. We are creating Accounts (adding Organisation and Customer), when we receive an email to our support. We hope that once the customer has an acc...
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Hi, We have a main customer portal that refers as below:- https://xyz.atlassian.net/servicedesk/customer/portals When the customer login, on the page to raise a request, he can see all our...
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The current Service Desk that we are using includes the ability to have organisations, and each of them has different users with different roles. Based on this roles, then the customers can: ...
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Hello , Please find attached screen shot for reference , Can any one help me out how to get this done . Thanks & Regards, Mahesh
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I have sent a ticket for L1 approval without selecting any approver. Kindly let me know how to add the approver now.
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Hello, I need a new ticket to be opened automatically in a project, when in another project a status of a ticket is for ex. "Done". Please help me to find a good solution, preferably without p...
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Hello :) I'm running Jira Service Desk 4.1.0 and have a SD project where customers can create issues via email. As I understand overall logic is that if the subject of an email contains a key ...
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We think it has something to do with the api connection between our data architect and our JIRA because it's also giving us an error in data architect that we "don't have assignable permission OR una...
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I got my initial email from my team leader today and I logged on, but I do not know what to do first. Can I just begin on the list of projects, and do they walk me through each step to help me compre...
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I started using the cloud version of ServiceDesk. I successfully paired the project with an IMAP to automate the creation of the tickets. All good. Then I tried to communicate using the ...
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The CSAT is properly translated to my system default language, but the descriptons below the stars are not. How can I translate them? Thanks!
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Hi Everyone, Newbie to Jira Service Desk and trying to figure out how to do some things and any help would be appreciated. I am trying to create a classic service desk project but the templates ava...
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Hello, community! I need to translate those texts because I have a client on Chile that needs those texts to be in spanish, but theres no option to translate them by using the Translat...
500 views 1 1 Deleted user June 5, 2019 -
Hi- looking for the best way to let jira service desk customers see ONLY the service desk tickets ALL members of their company create, and not see any linked internal tickets (to another project). N...
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Ultimately, I need to troubleshoot why my notification's helper says an email went out or at least that it should've gone out based on the notification scheme and role of user ("Reporter") but they d...
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I've been digging through the Atlassian documentation and cannot find this information. We have a JSD (Jira Service Desk) project created for external customers. It is cloud-based. We ha...
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When Switching between Groups in the Customer Request Portal (Service Desk) using Internet Explorer 11 the Desk always says: "There are no request types configured for this Service Desk.". Doing the ...
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