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Jira Service Management
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Hello community: I want to know if when move incident project jira service desk with have a ANS to Project jira software My Question is: Do you lose control of the AN...
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I have a group for agents but there is also a project role called "Service Desk Team". The same people that are in my agent group also have "service desk team" project roles for all of the projects o...
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I have configured an inbound email server with 2 mail handlers. It is working for the mail account where the inbox is being monitored within the IMAP folder. I have created a second mail handler wh...
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Hello we want to create incident issues automatically and have 2 mandatory parameters in the issue, which are custom fields. You can provide the information via REST when you know the customfield_ID...
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I'm wondering if there is a way to show end-users ticket links in the Service Desk portal? We are using Jira Service Desk Cloud. We use problem tickets in order to monitor recurring issues and link ...
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Dear Atlassian Community, I've some questions or rather doubts regarding how smart search works in JIRA Service Desk. Let me show you my example below. I've 3 teams with seperate p...
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How can I set priority of issue from mail message ( from email that create message)
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Dear support, how we can queries database to get ticket with approvals or pending approach, as explained on Advanced searching options. My needs is to provide some simple report with equivalent of ...
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Hi Is there a way to add a link to the custom logo in a JSD Portal?
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When I try to access the Widget option in JIRA Service Desk > Project Settings > Widget, I receive the following error: "We can't load the widget right now. Try again i...
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I am customizing my help center home page. There seems to be a widge or something just above the request types that I am not sure how to get rid of. It is a scrolling window that says "Cu...
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A user no longer has the ability to search for old closed tickets. Why would that be?
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Hi I have a user that does not get notified when they become the Assignee even though the Notification Schema says that all Current Assignee should get notified. Why?
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Hi How do I allow Service Desk customers to share their tickets with other Jira users? As an administrator I have access to a "Share" button when you view a job but I can't seem to give others acces...
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I've been able to successfully create a ticket in JIRA and have been for a while now, however I've recently run into an issue with creating a ticket in a different project that has a custom field. Af...
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Hi to All, I am new to Jira and am working to stand up Jira Service Desk for my Org. I have a question regarding the Product categorization and the Organizational categorization, specifically, h...
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I have a rule that when someone puts the word "critical" in the summary(subject line) of an email to our helpdesk, that it changes the priority to critical and assigns it so a particular queue. What ...
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What am I missing - I'm following this guide and do not see where I can add an external e-mail address: https://confluence.atlassian.com/servicedeskserver035/receiving-requests-by-email-89475947...
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We have a request type call Onboard New Employee. It is linked to the Service Request issue type. The actual work associated with the request is typically split up and done by several employees. It s...
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I want to set up notifications to our agents in Jira Service Desk and I cannot do it. There is no option to update notification scheme.
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I use to format custom e-mails using the native automation funciont. However, due to complexity, i needed to migrate som eof my rules to Automation For Jira and I'm having trouble to format the cont...
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Hello Support, I facing issue of not being assign tickets to new Service desk agents, I added them as service desk agent and it was successful but when I try to assign them tickets am getting t...
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Has anyone migrated from Zendesk to JIRA Service Desk? 1. Are there issues with field names? 2. Is Zendesk helpful with the migration? 3. Were there issues with/during the migration? Jenni
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This has been asked before (https://community.atlassian.com/t5/Jira-Service-Desk-questions/Can-t-create-a-Service-Desk-Project/qaq-p/594968) two years ago. That was for a server online. I am using t...
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Hi, We just started playing around in JSD (cloud) and I noticed the following: - I setup a custom email (help@company.com) in our O365 and connected it to JSD. - I confirmed our domain (co...
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| Subject | Author | Posted |
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| February 11, 2025 3:50 PM PST | ||
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