Can't assign tickets to Service desk agents

[Delphin]

Hello Support,
I facing issue of not being assign tickets to new Service desk agents, I added them as service desk agent and it was successful but when I try to assign them tickets am getting the error message, please refer to attached screenshot.

Thank you,

[Andy Heinzer]

Hi Delphin,

I was not able to recreate this problem in my own Cloud site.  So I created a support request on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-523060

Someone from our Cloud support team can investigate this further to see if there is a problem with the account configuration or something else that might be causing this.

Regards,

Andy

[Susan Hauth _Jira Queen_]

Hi,

Can you please try reattaching your screenshot?

Susan

[Delphin]