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Jira Service Management
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Hi, I would like to edit the columns from all issue lists such as adding, removing and changing of sequence of existing column. For example. - Adding "Assignee" column - Removing "Waiting for acc...
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Hi, I am using Jira Service Desk server. I have a below requirement. I have a Single select custom field named "Product". I need to display the options in the Single select custom field based on us...
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We've purchase JIRA Service Desk license with 10 users. I observed 1 license out of 10 is assigned to Admin user by default & rest 9 license assigned as JIRA Service Desk Users du...
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how to create a list of automated responses we could use and edit before sending to save us time. Something like Zendesk macros
1,229 views 2 0 Deleted user August 13, 2019 -
We would like to add another role that is restricted from the usual. example the agent can see tickets from a specific customer. TIA.
443 views 7 0 Deleted user August 13, 2019 -
Hi All, I am as green to Jira as they come. Jira used for Help Desk calls. I need to have templates so the Tech's have all the information when users create Help Desk calls. I believe the templates ...
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When a new customer logs in to the JSD customer portal, they are prompted to enter their full name and password. How can I configure the JSD login to also include a password confirmation field?
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Consider the following scenario: I have n customer organizations added to my service desk project as users. All the request types in my service desk project has "Attachment" as a field. Out of the...
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We have a variety of customers who will want to file bugs, request new features, and generally request support. We already have Jira set up for managing both customer products as well as our core pr...
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Hi is there a way for portal user only in the service desk, to apply a password policy ?
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I have ServiceDesk 4.3 installed on an ubuntu server, using a MSSQL database and with user authentication via Active Directory. I'd like to move it to a containerized version and have downloaded and...
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I created a Service Desk for my team to use. One of our success metrics is how quickly my team can dispatch created tickets and move them to the correct project, assignee etc. Is there a way to trac...
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Up until this week, I was able to do this. Since the SD Email Request layout has changed, I am not able to change (or even view) the request type that is linked to my custom email addresses in ...
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I have customers submitting requests through the Jira Cloud Portal with several options for the type of request to submit. When a customer submits a request for specifically 'New Account Creation' or...
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In my notification scheme, there is a notification for "Project Lead" for the "Issue Resolved" event. The resolved issue was a sub-task, the issue reporter is also the project lead but not the assign...
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Hi guys, Im looking to enable access to my Service Desk to no registred users. Just like this Service Desk. https://socialgrowth.atlassian.net/servicedesk/customer/portals thanks
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HI, I want to set SLA according to my severity, right now it is set as per the type of issue. please help me change this. I am using JIRA Service desk.
992 views 2 1 Deleted user August 13, 2019 -
Hi, I need help because we bought Jira Server but we believed that cloud storage, is it possible to change the plan from Jira Server to Jira Cloud?
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Hi guys, is it possible to have a non visible internal comment for other Jira user who have SD licence? Let me clear this up. We have a customer XY in our Jira. He´s got SD licence but with l...
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Hello I want to check my reopen bug statistics Version wise and Developer wise. Jira provide any default functionality for this??
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Hi, Trying to find a chat add-on for Jira Service Desk (Cloud), which enables the user to contact their support through a chat option, preferably though the portal. Bonus if it includes options for...
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My Firewall is configure and I'm sure about my password. But a don't want to connect and there is no error message
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My Eudralink password is no longer working. The system requests me to contact the admistrator for this. I have also tried to solve this using the EMA Service Desk portal but my account does not work ...
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...ormField.setRequired(true) formField.setDescription ("Please attach a document") I have also tried getFieldByName("Attachment"), but does not work.
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I want to offer my users a helpcenter in Swedish, so I have written all the documentation in swedish but I can´t seem to find out how to get the default texts to swedish as well. I have ...
Atlassian Community Events
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| Thursday | ||
| July 11, 2025 4:42 AM PDT |