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Jira Service Management
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Can customers in my service desk project be granted access to run SLA reports on tickets created my them or other users of their organization?
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Is there a way to have a date field such that it does not let you enter weekend dates or dates < 48hrs of submitted date. For both the conditions it should give error. Is it possible in Ji...
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Hi All Is there a way i can automatically add the commenters name to the end of a public Jira comment instead of having to add it manually.
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Can all JSD Cloud agents see complete customer information, or at the very least basic information (Tel, Cellphone, address) created by a smaller Atlas CRM team or do all JSD cloud agents need licens...
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I am setting up our first Service Desk Project. I have it set so that anyone can report/create an issue in the portal. However, at the bottom of the portal form, it is asking for an email for the co...
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Hello, We are vetting different Service Desk options for our company with businesses in 18 countries. I'm biased to Jira but I want to understand if and how it would be set up so that all BUs (Busin...
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Hi there, We are having issues with the email configuration. Mails in this inbox are not being loaded into the queue. Our mailbox is a shared mailbox in Office 365, configuration has passed...
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When i move a an issue in ServiceDesk to the same project in order to use the correct request type it doesn't seem to reapply the workflow according to the request type. For example if a user create...
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При создании связанной задачи между проектами jira service desk и jira software появляется ошибка: задача источник - в jira service desk задача которая создается (связанная) - в jira software Ошиб...
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Hi! I have a bit of a weird issue. We are getting automated emails from our HCM system to our service desk regarding new hires / change of position / terminated hires. Ideally I would've li...
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Customers create new issues on service desk which during triage are assigned to a Jira Project backlog, we keep the SD ticket open but this is unassigned until added to a sprint. Rather than keep th...
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Hi, I would like to edit the columns from all issue lists such as adding, removing and changing of sequence of existing column. For example. - Adding "Assignee" column - Removing "Waiting for acc...
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Hi, I am using Jira Service Desk server. I have a below requirement. I have a Single select custom field named "Product". I need to display the options in the Single select custom field based on us...
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We've purchase JIRA Service Desk license with 10 users. I observed 1 license out of 10 is assigned to Admin user by default & rest 9 license assigned as JIRA Service Desk Users du...
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how to create a list of automated responses we could use and edit before sending to save us time. Something like Zendesk macros
1,228 views 2 0 Deleted user August 13, 2019 -
We would like to add another role that is restricted from the usual. example the agent can see tickets from a specific customer. TIA.
443 views 7 0 Deleted user August 13, 2019 -
Hi All, I am as green to Jira as they come. Jira used for Help Desk calls. I need to have templates so the Tech's have all the information when users create Help Desk calls. I believe the templates ...
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When a new customer logs in to the JSD customer portal, they are prompted to enter their full name and password. How can I configure the JSD login to also include a password confirmation field?
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Consider the following scenario: I have n customer organizations added to my service desk project as users. All the request types in my service desk project has "Attachment" as a field. Out of the...
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We have a variety of customers who will want to file bugs, request new features, and generally request support. We already have Jira set up for managing both customer products as well as our core pr...
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Hi is there a way for portal user only in the service desk, to apply a password policy ?
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I have ServiceDesk 4.3 installed on an ubuntu server, using a MSSQL database and with user authentication via Active Directory. I'd like to move it to a containerized version and have downloaded and...
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I created a Service Desk for my team to use. One of our success metrics is how quickly my team can dispatch created tickets and move them to the correct project, assignee etc. Is there a way to trac...
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Up until this week, I was able to do this. Since the SD Email Request layout has changed, I am not able to change (or even view) the request type that is linked to my custom email addresses in ...
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I have customers submitting requests through the Jira Cloud Portal with several options for the type of request to submit. When a customer submits a request for specifically 'New Account Creation' or...
Atlassian Community Events
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