Field Organization on the issue creation screen

[s_soloviev_avibus_pro]

Hello.

How can I add the Organization field to the issue creation screen?

Now this field appears only if you open a previously created issue.

[Angélica Luz]

Hello @s_soloviev_avibus_pro,

Welcome to Atlassian Community!

The field Organization shows on the issue create screen on the customer portal when a customer that is a member of the organization is creating a ticket. For agents, this field can only be accessed after the ticket is created.

Even adding the field to the create issue screen, it won't be visible. There is a feature request suggesting the implementation of such ability:

• Organization field does not appear in Create Issue screen (not portal)

Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica

[s_soloviev_avibus_pro]

Thanks