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Jira Service Management
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Heya, is there a way to have indents in the new Issue view/editor? It seems to get completely filtered out, even if you paste it in. The only time indents are able to be used seem to be th...
814 views 1 0 Deleted user April 23, 2020 -
Good morning, I have this issue. Users are complaining that when they do a comment in jira service desk as add internal note it is not shown in the portal, I am clear about that...
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I was wondering if ServiceDesk can be used as a community Q/A platform. Where either all the people in an organisation can ask questions of a project and see each other's questions and answers or the...
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I'm trying to get a notification if an SLA is soon to be breached I tried the At-risk SLA alert template of the Automation. I don't see an option to select a group, only individual users, so I sele...
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Hello Team, As we want to create the Subtask automatically The main point is when the parent ticket is creating automatically the subtask also want to create automatically even though we don't want...
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I've been using JSD cloud since the start of the year. Just in the last week or so I've noticed a couple of comments from customers across different issues (tickets) have been showing up as internal ...
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I have created a number of knowledge-based articles for our customers to use but I need to be able to add the "raise request" link to each article, to save then having to go back to the main screen t...
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This come in an email, looks like sporadic timing. and comes with this: Issue Subscription Filter: (0 issues) Subscriber: removed2 I have remov...
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I am very new to this system, and am struggling with it I did this before, now I can't remember how to do it How do I change the email that the customer sends requests to?
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Hi, I need help resetting my SD license since the server-id changed while adding a parameter to the database URL in dbconfig.xml. This effectively destroyed my configuration and made Jira now prompt...
602 views 7 0 Deleted user April 22, 2020 -
Hi! I restored old database into new Jira user account (woodpeckersystems.atlassian.net). All the issues were imported, but It shows that project MAIN Lead user is empty (atlassian.net/secure/Browse...
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I have been fine-tuning all sort of stylistic settings these days (deleting test issues, renaming issue types, other small things) in preparation to roll-out the service desk and now for some re...
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Hi, I'm looking for a text field for customers who fill out the Service Desk. Many customers need to submit formatted texts through the Service Desk but I have not been able to find WYSIWYG text fie...
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We are new to Jira Service Desk and would like to use the problem management process with for our external customers software support requests. We would like our agents to record how a software issu...
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hello all, So i have 2 projects that have the configuration as following: 1. when any comment is placed in the ticket, IT helpdesk will receive an email with the changes, if you reply back to that ...
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Greetings, I'm trying to tap into the ServiceDesk Java API to allow the cloning of Queues from one project to another, but I'm unable to find a suitable API that will allow me to *create* a Queue. ...
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Hi, I've setup my project to pull emails from my company's support email. Since we are second line support, our incidents are submitted by the customer's service-now app. This means all the is...
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Hi there, We have modified our default notification scheme and I was wondering if there is an easy way to determine what the scheme would have contained right out-of-the-box. I want to start a separ...
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Hi, We have 3 named users in Jira Service Desk version 4.5.1 but we need 4 user licenses for running Service desk. Why is this the case? As the admin user access is only use...
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Hello, I received a couple of requests from my customers after they used Jira Service Desk for a couple of weeks. 1. They would like to have some text formatting options when they create requests? ...
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I have an Incident issue type, and this is used by multiple request types in service desk, such as "Problem with Software" and "Problem with Hardware". If I have fields that are specific to "softwar...
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I have created a new form in JIRA and will have to import over 400 reports from a previously used Access database. The new JIRA form auto generates a number for each new document created. ...
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Hi, I feel I am going to ask a stupid question but here is what I'm struggling with right now. I am trying to activate the toolbar on the description field, the toolbar that we have here when we cre...
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I am having trouble with the work flow transition. When I close an issue and select a resolution, it defaults my resolution to "Done" instead of what I am selecting. When I go to resolutions and try ...
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Hello, I have a Jira Service Desk product where a couple of projects are created. My agents support all of them so they were added as internal users having access to all created projects. How...
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| 24 | |
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| 4 hours ago | ||
| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
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| July 24, 2025 12:26 PM PDT |