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Jira Service Management
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Email logs missing from 24th Jan 6:11pm to 28th Jan 6:51pm, issue in ticket raising during that time
Hi, Our costumers have complained that a ticket is not raised for their request. Upon checking the logs I found that even the logs for 4 days, including that day, were missing. Please check...
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When I create a linked issue (More>Create linked issue) from Service Desk and click "Create" the "Customer Request Type" field appears. In it it says, "No Match" and has an error message "Invalid ...
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Hello, I have a Service Desk Agent who has shared a ticket with a user. The user received an email informing them that a ticket has been shared with them. However, when the user clicks t...
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I have a need to parse incoming emails and based on keywords, populate either the Component, Label and Priority fields. It doesn't look like this is possible without using an Addon such as Smar...
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Hi, i can already search via Service Desk API the articles. I need to get the most popular/viewed Articles. https://foobar./rest/servicedeskapi/knowledgebase/article How can i achieve it. A...
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filter for issues that are not updated (no comments or didn't change status of Ticket) for the more than 3 days
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We have Jira help desk notifications. I would like to change the display name on the jira notifications to the project name. how do i change it?
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Hi, we would like to create a form for our customers to report any queries/bugs that will link directly to a jira ticket that we could work on internally (in between teams) Are there a...
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In our organization, we don't want our customers to share tickets with agents from the customer portal. Is there any smart way to exclude the Service Desk Agents from being added to the Request Parti...
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I would like to integrate authentication with a wordpress site
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excluded organization keeps showing up
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Hi There I want to give Access to my Customer Portal. Therefore I want to change the Banner with our Brand. 1. But the banner gets pushed out of the window. This is not wanted behavior if we want t...
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Hi, Can't find hierarchy subcomponents in Jira SD Portal, but in internal interface - OK. Button component hierarchy is visible. JIRA internal interface SD PORTAL We using last ve...
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Hi, I created a client accxpunt for JIRA S7D but the client can see all projects when I only added them to the service delivery one. Why is that? Im on the free version
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We are using Service Desk (Cloud version) When a notification is sent to the customer, the email template include some scripts in the header to allow the link do display the ticket in the portal Ho...
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Hey, we are working with the everBreached() function and are fine with it. But what can we do with Breached()? What's the difference an when to use it? Read the documentation, but didn't really get ...
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we are evaluating Jira Service Desk Cloud Edition for our needs. We got a few locations defined as client-groups. The employees got different mail-domains, based on there default Workspace. Now i wa...
1,233 views 2 0 Deleted user January 30, 2020 -
I've raised a similar issue before, but we didn't fully have the email service configured. We've now got that configured, and I've set it up so it forwards failures to myself. Every user that tries...
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Hello, I've read this new feature in 4.1 release note and also see the blog on the subject, but I really can't find how I can add a welcome or explicative note on how to log in on the login page. &n...
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When I log into my cloud hosted service desk instance I noticed that the SLA is displaying the following error: Error rendering 'com.atlassian.servicedesk:sla-web-panel'. Please contact your Jira ad...
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Hi, we are using JIRA Service desk (cloud) and also have JIRA software, which we are using the kanban boards and reports etc. However my manager has access as a customer in service desk and use...
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Attempting to import tickets which was not logged by the customer: However when attempting to create Time to first response, Time to resolution the import does not validate the time in either format...
604 views 1 0 Deleted user January 29, 2020 -
All emails going out from my service desk have the subject, "sd.admin.outgoing.email.default.subject". I've configured customer-notifications/template as "Housters: ${issue.summary} ${issue.key}...
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Hi All, As stated in the subject, is there a way to notify the assignee if a comment has been added to a Closed/Resolved ticket without re-opening the ticket? I found thi...
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Our operation has a field called Sprint and throughout the iteration we may update this field to a future Sprint if it can't be completed within the current Sprint. Anyone have a JQL Query to find th...
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| July 11, 2025 4:42 AM PDT |