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Jira Service Management
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...ownloading the file to view it." almost all files. And after download cannot open its, some files size at Jira Software not similarly at Jira Service Desk. See also: https://true...
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Hi, we just were "served" with the new view. However. we've lost two features that we liked. 1. The view of attachments as a listing - this allowed showing the date the attachment was added. ...
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Hello! I have just started to learn functions of Jira Service Desk (Cloud, free trial). During testing I reveal that service desk customers can't edit and change status in own issues. And I d...
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Hi, I export data out of Jira service Desk using Jira Cloud for Sheets. However, it appears that the timezone of my Project is different than the data exported. For example, for a...
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...ses sometimes the Public Portal where a email is required to submit. I want Hans.meier@example.com can submit from Public Portal and From Project X. His Submit from Public Portal should be f...
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Hi, We receive tickets from a forwarded email account. For example Person A might email our Forwarded Email and other people. This creates a ticket with the sender as the Reporter and everyo...
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I'm using an embedded browser that doesn't support invisible reCAPTCHA. Is there a way to disable it for a project?
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I have been told that I was given org admin access, but I still am not able to install apps from the market place. I get the following error when I try to install an app. "Only site admins can...
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Several Months ago we updated Jira to 3.16.8 and use JETI to manage our incoming e-mails. We also have what we call our Jira service account simply titled Jira which we use as the account to run...
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Is there a way to send a email notification to the assignee when there is a ticket sitting on his queue for more than certain number of days without any updates? It is kind of a reminder and not an e...
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Hi all, My page jira service desk have error, but other users can open issue normaly. when i open the link : https://servicedesk.easynvest.com.br/servicedesk/customer/portal/1 change to link: ht...
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Unfortunately, we missed the part about not being able to roll back the new look and feel for the portal. One issue is the placement of the Field Help below the actual fields. In the old portal, it ...
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I'm working in the new project in Jira Service Desk (Cloud) and I'm in doubt which project it's better I start it (classic or next gen)? Does the next gen one have all the features of classic? How lo...
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Can we pull the information about the user by user id from Atlassian system if he had already regist
Hello! We are using a Service Desk Project for clients on our project to cooperate with support directly. my problem: If the user was registered in Atlassian before registering with our account, th...
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Hi, When I create a ticket using the 'raise a request' option, the customer's notification email has our service desk name as the sender but when I create a ticket using the 'Create' button' (...
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Hi everyone, I'm using the cloud-based next-gen-project version of JIRA Service Desk and I've been struggling on how to get an email notification when a customer raises a new issue. ...
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Can we change the name for "Approve"/"Decline" button an the title "Your approval"at customer portal
what If I want to change the text of a button? How does one do that?
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We are currently testing our customer portal and have noticed that when a guest/customer starts an issue, they are sent an email. The email contains a line for them to reply directly to us through th...
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Hi All, I'm trying to access the Customer Portal through the Raise a request icon in Jira SD and I get the following error on the Customer portal I have the administrator role in Jira S...
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We want our Customers to use just one Service Desk Project as they should not have to figure out which Project to use at first. Meanwhile, we have multiple Teams working on certain issue types, and ...
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Hello! In our support system we have around 9 support agents. But we do only sit 1 person per week. Is it possible to setup so you only pay for 1-3 agent per month but can have it changing so lets sa...
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Hi, We are using Jira Service Desk Cloud and I need to create a rule with Automation for Jira. When the workflow is service request with Approver, then the approver (Manager) should be adde...
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I was working on a ticket today and noticed after updating that there were several small checkboxes next to the SLA field. Does anyone know what these are or where I can find any information abo...
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Can the helpdesk manager create regular reports that are only visible to him?
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I would like to mimic the Service Desk Automation function of Auto Approve in a ScriptRunner Script Listener. I have tried the following: def result = post("/rest/servicedeskapi/request/${issueKey}...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |