Can I use a G Suite user alias for the custom email?

[Aiden Mitchell]

Can I use a G Suite user alias for the custom email? I have an account, I am the G Suite admin, and I have an email alias for my account, support@mydomain.com. Can I login with that alias to Service Desk for the custom email? Thanks.

[Angélica Luz]

Hello Aiden,

Thank you for reaching out to Atlassian Community!

Reading the details you provided, I'm afraid to say that it's not recommended to use an alias as a custom email address for a Service Desk project.

On a project it's important to use an email that no one has access, it should be an email address exclusively for Jira, because in case someone reads the email before Jira, the ticket won't be created.

When connecting a custom email, Jira will read all emails in the inbox in order to create tickets or add comments to already created tickets, that's why it's important to add an exclusive email for that.

There is a feature request suggesting the ability to use an email alias on a project:

• As an Admin I'd like to Connect an Email Alias to a Service Desk Project

Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica