Community resources
Community resources
Community resources
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Jira Service Management
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Eventually customized SLA stopped to appear at Ticket screen. At XML view, the value is empty: <customfield id="customfield_10420" key="com.atlassian.servicedesk:sd-sla-field"><cu...
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I have a manager who assigns some tickets by looking at his project's All Open or Unassigned queue. He is able to select an Assignee without leaving the queue but if the Component or Location n...
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Is it possible to display the results of the Customer Satisfaction Survey in a dashboard?
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I am trying to create a custom email address in our service desk. I want to use our existing support email address and it is a Microsoft address. I put in the address and password but get the followi...
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I want to be able to use the Time Tracking report but I need to be able to include Assignee and Label to the report so I can track and manipulate the report based on who is doing the work and the buc...
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For some reason, both my customers list as well as customer permission page is not loading for any service desk projects that i create.
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I was wondering if service desk comes with confluence and jira software.
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Hi. I'm trying to create issue from groovy w/ mandatory Insight object field: def cat = objectFacade.findObjectBeans(1,query, false, '', 0, 0)[0] def srv = objectFacade.findObjectBeans(2,qu...
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Hello, Hoping someone will be able assist with this ask. I have successfully setup SSO for our ADFS (on prem not cloud). During testing, the values are passed and saml stack tracer shows all is good...
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I've just created a new project and am using the demo desk to trial this product. I can't add people to the team (only me on there atm, so should be able to add a couple more). I get the something we...
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Hi there, I am struggling to add dynamic fields to a request type. So, I have created the new fields, but I want to add an extra step when the user answers "yes" But, the dynamic fields section is...
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I wanted to add the approve / decline buttons in Classic Service Desk Project notifications. This option doesnt seem to be available by default, is there any other mechanism to achieve it?
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Is there any possibility to programmatically login to the customer service portal with a registered customer credential. We want to give our customers the possibility to directly open the service por...
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Hello to You all! Can someone give me a help hand with attachment case? We are using Jira ServiceDesk Server. When we add an attachment to the public comment, a receiver gets an e-mail with link to...
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Hi, I'm configuring a Jira Service Desk right now and i'm looking for a way of identifying the customer's company by his email address or anything else, the scenario: The customers will ris...
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Hi Please let me know, how can i export JSD customers of a particular project but not all. And one of our clients asking to do this monthly once. Is it possible to automate this? We are using...
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Hi, I am running a Jira Software (version 8.6.0). I want to try the Jira Service Desk integration (version (4.6.0). I created a sample Basic Service Desk project. I am facing a blank Page for cust...
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Good day! Tell me how to make sure that a certain request field is not displayed to the task author when creating, but is displayed in the already created application? (I mean the display on the cli...
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Is there any limit on select (drodown) values like product name in jira service desk cloud by default, one of our category values run more than 1000
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Hello, we still have the problem here that none of our customers can access the HelpDesk or Confluence. Although anonymous access is enabled for everyone, a login page is always displayed. I am at...
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Hello all - we are currently in the process of migrating to Jira Service Desk from HEAT. I will be functioning in the role of Jira Service Desk Administrator. Our Jira Core / Software Administ...
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Faced the problem of adding comments from users of the support portal, if they are participants in the request. When commenting from the mail - comments were not added to the request, although the pa...
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I selected that I would test that software option and now my views have changed I need to go back and unselect that. I can not find that option and go back.
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When managing a ticket in the "Demo service desk" there's an attribute on the sidebar that lets you log the amount of time you've spent on an issue: https://share.getcloudapp.com/v1ue9WPJ Is t...
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When we get the summary form for the employee to fill out, we go to Service Desk in the ticket and copy the link to put in the Slack channel. The employees are customers while the managers ar...
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Atlassian Community Events
| User | Count |
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| 25 | |
| 9 | |
| 8 | |
| 6 | |
| 5 | |
| 3 |
| Subject | Author | Posted |
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| 5 hours ago | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |