Community resources
Community resources
Community resources
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Jira Service Management
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I'm setting up the service desks. Customers should be able to register for various training courses. The maximum possible number of participants for one course is strictly limited. Could you please t...
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An employee I added as an Admin on the Service Desk site is unable to edit the workflows without my permission.
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Hello, I have a next-gen JSD project with a request type that has a date field called Date Needed By. When configuring a widget to use this request type, the following error occurs:...
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Hi community, Looking to make Jira Service Desk our helpdesk system at my company and would like to know how to get started. Looking to deploy the server/data center version on a Centos Linux. Wha...
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At my company, we do not have a separate support team and instead the development teams have a rotating role each sprint to handle any support requests we receive. They are currently using Jira Softw...
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Can you create a team in Jira and use that team in Jira SD to auto assign ticket based on issue type
I am trying to create teams that can auto assigned tickets based on the issue type selected by the customer
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I am looking to make all of JIRA Server read-only more than likely in the upcoming months for all users. I want to set up a project, that is no longer used currently, as browse only for now.&nb...
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I need a way to require users to validate certain fields before they are saved and submitted to the system. We had a team member add the wrong client as a watcher and the system just automatically sa...
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Using Service Desk earlier recipient use to receive mails from atlassian.net domain which i changed to custom domain by updating DKIM and SPF record in my DNS. Now all the emails sent from service de...
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I am setting up online customer registrations for various training courses in the service desk cloud. Is it possible for customers anonymously, without registering in Jira to view the information abo...
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Hi everyone, I would like to know if the following setup is possible: setting up a public Knowledge Base on Confluence and linking it to a Jira Service Desk that is not open to the publi...
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My scenario. I have an object that has an attribute called "Status" which has the following options: Active Disabled Replaced Is is possible that when replaced is selected, an at...
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I am not able to add/see created fields while editing request type . I want to add a new request type for a project. I created custom fields/schemes/screens/issue type etc. But still I am not ...
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I want to to know how to remove this section from an email after an issue has been resolved/done for a Jira Service Desk Classic project. I have reviewed all customer notifications, workflow, transi...
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We use the Request Type description to guide users to complete the appropriate request (and land with the correct resolver group), but this isn't always displayed to the user. Here's the scenario: 1...
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WE have incidents where the resolution details are invaluable and if possible we would like to retain that information into a library for future reference. Is that possible?
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Hello! We use Jira Service Desk. Who know, is it possible to connect a phone line? And how? Thanks for regarding!
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the email request configuration to receive emails on a specific email adress has a whitelist option. when trying to use this option, i get an generic error. when trying to see the logs of the email...
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Hello, He saw changes in administration panel User Administration: New section "Users" (Jira standard users) and another section "Jira Service Desk" (Jira customer users) has been created. ...
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I would like to make differences with reply types to customer. Sometimes I need to give customers extra info and sometimes I need to ask a question. I would like to add an automation ...
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Hi Community, when I open a ticket or service request in our Jira Cloud, all the comments and answers are sorted by oldest date. So I have to scroll down all the way and identify the latest entries....
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I have added a logo in .png which is 2500 x 1264 px but it still appears really small in portal. Barely readable. What can i do to make it bigger? If i look at screenshots from other businesses porta...
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We are currently using Jira Service Desk and Jira Software. We are linking the service desk reports to the cards inside the Jira Software. However we want the clients who have reported on the ...
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One of the ways we're using Jira Service Desk is to keep track of hard drives that we copy client data on and send out. For the most part it works great, each blank hard drive is an issue and we can ...
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Hi everyone, I'm Jason, one of the Product Managers on Jira Service Desk. I'd love to get on a 30 - 45 min call with you and talk about how your organization uses approvals in Jira Service ...
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| User | Count |
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| 25 | |
| 9 | |
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| 3 |
| Subject | Author | Posted |
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| 9 hours ago | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |