Community resources
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Community resources
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- Questions
Jira Service Management
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I am setting up a new queue in Service Desk and i want that queue to have multiple issue types for o
How do i set up queues that have multiple criteria such as different issue types? And only a few select agents?
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Hi, We have set up a jira service desk portal for use with customers external to our organisation. They do not have a SSO solution so we are requesting that their users (external to ...
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Hello, I need to retrieve a list of the tables and fields in Jira. Am trying to use the REST API but there doesn't appear to be an option to do this. Is it possible using the API...
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Hi there, In all the promotional and information material on I've see re Jira Service desk it says on the free account you get a limit of three Agents, and unlimited users. Yet, now that I am signi...
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Where can I find documentation on the Jira REST API?
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I have 5 User customfields on my screen and I've created a dedicated tab on the screen specifically to show these fields there. Instead these fields are now in "People" section near default Assignee,...
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If i have issue type "service request" then participant is able to click resolve issue via portal but it is not possible with other issue types. Where can i configure it from?
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Hi , as shown in the pictrue I want to remind reviews of approving issue on time. Is there any way to get the reviewers or remind them of approving issue?
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We are unable to find anymore setting where our request participants are receiving notifications of any update posted on the ticket. Need help please!
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Hi I want to create a new ticket automatically, after 6 months of "Date of Joining"(Custom field). Could anyone help me with this.
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I setup the JSD with an email address which I need to change now for some reason. When I am changing the email, it says that JIRA has sent a confirmation email on new email, but have tried all possib...
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Team, Currently we are version 8.6.1 core jira and have been flagged out with high CVE of "Improper Neutralization of Special Elements in Output Used by a Downstream Component ('Injection')". Wanted...
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I have worked out part of the issue. I can get the code to activate a shell script on the server side when an issue passes through a transition containing the scriptrunner post function. The code als...
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Hi, I have some issue with JIRA Permisson. The Trusted users are by default added to the Service Desk license Count and there is NO WAY to remove them unless I make them basic users. For Service D...
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I want to understand how does SLA work for different issue types. If i have 4 issue types , how would an SLA understand to which issue type does it belong to? While create custom Fields for my...
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Hello Atlassian's JSD community, My Jira Service Desk Version: 4.9.0 Just as my title states, is there a possible way to solve this without using add-ons? If add-ons are deemed necessary, c...
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Hi all I've been trawling the web for hours and trying many different automations without much success, so I hope somebody can help me.. As I transition a ticket through JSD, I create a linke...
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I have a customer portal associated with project but want to copy the request types into my test project (internal)...how can i mirror my customer portal in the test project? Thank you in advance &n...
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Hello i'd like to know if it is possible to modelize this issue hierarchy in JIRA Service desk or Software ? Is it possible to create an Initiative (Test Scenario) in which i will create Epics...
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i enabled ( Show transition in the customer portal ) but not showing resolved option in the customer
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Hello, We are evaluating to use jira as a central Service-Management-Tool and wondering, whether there is a mobile app for jira service desk. to give some background, due to our data security polic...
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how to create a Benchmarking Device Inventory?
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Does the Jira + Service Desk LDAP integration support creating/managing customers on LDAP? We're trying to integrate user authentication for many separate services (Blesta, InvoiceNinja, Confluence+...
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We have some custom status' in our workflow, how do you set it to auto send an email as it does for the default status like Resolve this issue or Cancel request?
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I am trying to publish an automation where a release version is created on sprint start however whenever I click publish I just get a spinning wheel and no error is returned. In the dev tools h...
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Atlassian Community Events
| User | Count |
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| 24 | |
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| 3 |
| Subject | Author | Posted |
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| an hour ago | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |