Community resources
Community resources
Community resources
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Jira Service Management
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Hello, Is there JQL for 'User is customer' or 'Comment is public'? Would like to use it as a condition to use in 'Automation for Jira' as the normal automation is not working for me...
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Hello, Im creating a automation rule within the Jira project to transition an issue to 'Work in Progress' but I can't see my transition despite it existing on my next-gen project? I...
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Hi! We are building up a helpdesk for one of our entities. They provided the table below to show the different application they support, the request type per application, assigned SLA, and the initi...
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Under "Customer permissions" there is "Who can access the portal and send requests to XXX project?" Is there a way to separate this permission? Allow anyone to send email (create ticke...
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Hello I want to use a Jira Service Desk form to create an object in Insight. Today, I can only update an object attribute but not create a new object. I was wondering if there is way? Thank ...
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Hi, I'm viewing a service request issue in a service desk project using the "New Jira Issue View" and want to create a linked issue in another project as described here: https://confluence.atl...
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Our team has a default set of Components we add to every JSD issue when created. I'd like to write an automation that non-agent users can manually trigger to remove a specific Component. I am guessin...
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I sent a link (https://testjiracss.atlassian.net/secure/BrowseProjects.jspa?selectedProjectType=service_desk) to the users to test out their access and issues but the link dynamically switches to the...
442 views 2 0 Deleted user September 9, 2020 -
We have 2 Groups on OKTA and we can see them on Jira service under User Mangement too and we have 2 ldap directories , 1 is being used by each. There are some users which are same in both...
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I am using Project Automation to create an issue from JSD to Jira Software and cannot copy attachments. Here is why, I am not able to copy comments which is where JSD puts the attachment when it come...
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Hello, We would like to use a custom SMTP server instead of the Jira cloud SMTP server, due to compliance reasons. We need to use a custom SMTP server which logs outgoing deliveries successes/failur...
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Hi, Trying to use organizations but getting some error messages: 1) When trying to add a new organization I get an error : "We're having trouble. Check your connection and try again." ...
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Hi We have high resolution screens - FullHD - but when viewing an issue, the whole screen width is not used. Any way that's possible?
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Hi When we get issues created via email the layout really looks weird. Is there any way to change the way the "description" field is rendered?
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In "Jira Service Desk", when I want to display tickets and tasks, in the left pane (queue), and whatever the choice of filter I make, I am indicated for example a total of 35, but I only see part of ...
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Can someone help me revert back my previous work flow which i have created few min back
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Hello, I wanted a Project Automation to trigger on a change of value in customer satisfaction score. The trigger works, but in the webhook body there's no satisfaction field or anything...
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I have created a custom field called 'Leaving Date' i want to be able to create an automation that sends an email to a specific email address 6 months after this particular leaving date, is this poss...
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Hello, I am a new user of Jira Service Desk. In the "Your Work" Tab i can only see ticket assigned to me from a specific Project. Is there any way to show me all tickets assigne to me from&...
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I want to check only those that have not been assigned to Sunny, Angela, and Cherry, and have not been assignedee to other people through Sunny, Angela, and Cherry. assignee not in (sunny,angela,c...
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Hi, One of our co-workers generated 2 separate tickets to service@livedooh.com and the two tickets (which contained 2 different clients) were merged. (We allow our clients to use the email support@...
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Hello is it possible to set a password to a request so that only people with the password can access the request? Thank you very much in advance
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I have several issue types - for example service requests and incidents. If customer reports an issue via portal, it is in some cases SR and some cases incident. Problem is that reporter sees in por...
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In JIRA Service Desk, there is no threading of an email conversation? All email that goes in even they are of the same thread creates a new Issue/Ticket#? Any way this can be configured?
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...ptions and am unable to capture a true Pacific Time for issue creation. Can someone tell me what is the smart value to use that would be used so that my company notifications reflect the true P...
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Atlassian Community Events
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