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Jira Service Management
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Just turned on Confluence knowledge base in Jira Service Desk and when using an article to resolve the ticket or even send as a response, the response is sent as a link to the article and not the act...
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Hi, I can't figure out why the component field doesn't show on issue view. If someone submits a request by email, a ticket is automatically created. When I open the ticket t...
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I need to set up an automation for a service desk (JIRA 7.13.5 and JSD 3.16.5) where the same condition/action chain has multiple triggers. At this time, my understanding is that I need to set up a ...
673 views 2 0 Deleted user September 10, 2020 -
Until recently, everything worked well - comments were created via email. Now this has stopped working. In Administration > System > Incoming Mail configured mail handler "Add a comment with th...
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How to remove the search bar in the widget (look at screenshot) and when you click on the widget icon, go directly to all possible requests? Can this be customized or is this search required?
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I am having issues when I attempt to login into our Confluence page. On my machine it shows I am logged in but does not show my profile in the top right (shown below) and does not pull anything up wh...
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I have two clients with issues getting access to place support tickets. This is what comes up when they try and access support. In Jira when I try to look at their profile I get the err...
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Hi, I've added an email to an existing Customer Organization. The user is unable to login to see his Support Ticket. > user, I mean customer. Not a user account in the system. FYI I can s...
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How to automatically generate a monthly report for a client, which should contain the following information about each ticket: 1) the Ticket reference number, 2) the Ticket title, 3) the Ticket se...
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Hi All, I'm very frustrated with Jira and the unintuitive nature of performing simple tasks. Earlier today I tried modifying a workflow (self help) that basically closes issues of a the self h...
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How to display the team field on the customer portal, so that tickets are assigned directly to the team concerned
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I am looking for a way to solve an issue regarding user permissions within an organization for multiple organizations. Is this possible? Example:Organization ABCD includes: Bob, Peter, Jane and Sal...
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How do I customize the portal's link? Please let me know
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Hello there, when we make a linked issue the attachment and text is being copied to the next project (from servicedesk to engineering) but I would like to also include the categorie. IT Serv...
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I`m looking for a feature/solution to create a intelligent and dynamic request form. I`m working on a new request type, where customers need to fill in a lot of information (custom fields) ...
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We have 2 persons where one gets a mail from support portal with a link that allows him to reply directly to customers. Both persons is added to a ticket as participants. The other person d...
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Hey Guys, i hope you can help me. So I am testing out Jira Service Desk an I am trying to create a demo i can show my boss. It is for educational purposes. Can you tell me where i can change the t...
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Customer can not access to specific issues thru the service desk portal. This happens only in few issues and one specific customer. We are using IIS reverse proxy. Jira atlassian-log: 202...
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Seems near impossible to make an authenticated request with HTTPBuilder. Things I tried http.auth.basic 'login', 'pass' headers.'Authorization' = "Basic ${"username:password".byt...
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Hello, I would need to add over 10k options to a select list. is there a plugin to help me out? Thanks
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we recently updated our jira (software 8.12, core 8.12 and service desk 4.12). since then, in service desk tickets eg. bugs, the description field and the comment fields are showing strange behaviou...
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How can i replicate some features of Classic service desk into a custom built project.I wanted to take the feature of Change order mainly.
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Hi, We have a few Jira core projects and 2 service desk projects. My outgoing server is used by all the projects which is by design i think. Users receive notifications from the main email add...
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Hello team, I'm a newbee in the creation of tickets in Jira, so please be kind lol When I tried to create a new ticket, it appeared that an error appeared saying that my account was unknown. ...
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In our JIRA project we have internal and external company users. We would like that external users could access only the tickets they are assigned. We have JIRA v7.1.1
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