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Jira Service Management
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(EDIT) I believe I found the solution, I had not added Customer Portal access to the security issues. (Original) Morning, I have discovered that some of our customers are not re...
656 views 2 1 Deleted user October 20, 2020 -
How to give a user access for creating custom field,screen, workflow., for a specific project. e.g. if i have two projects Project1 and project2 and i want to give custom field screen, ...
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Hi There, Sometimes I receive a ticket from external customer. It comes through the support desk and they are requesting me to send a reply also to their colleague who have never sent a suppor...
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Hi, I need an automation to link issues to an existing one which is mentioned in the description field. Case: Users write one or more JIRA ticket IDs in the description field of a new ticket ...
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If I reply to customers, they don’t get a respnse. I have tried everything regarding notifications already.
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Hi. We have customers complete a service desk form to install a device on to the network for a temporary period. We restrict the install for up to 1 year before it needs to be removed or requested fo...
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Hello, can you help me please, i cant connect JSD to my mail server. on JSD i have next error Не удалось установить соединение. Проверьте и исправьте следующие ошибки: ConnectException: Conn...
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Hi, I'm an administrator trying to integrate creating tickets through slack I'm trying to open a ticket using a service desk portal on my slack app but can't seem to find how to so that. I ca...
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Hi everyone After logging a ticket in JIRA Service Desk we usually get a pop up box giving the ticket reference like the one below. This has recently stopped working for us again. Last time it happe...
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Hi I have a problem with SLA. Ticket is on status Resolved but SLA "Time to first response" still counting... Example ticket
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Hi, Is there a way to customize the CSAT? Meaning, can we add more questions to the survey according to our specific needs? We'd like to know how satisfied the customers are in terms of qual...
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Hi everyone I'm trying to add a button in to our change/CAB tickets that lets you move the ticket to a queue. The queue being 'wishlist'. I've been into workflow and tried 'adding transition'...
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I was not able to find more information about this so perhaps someone here has run in to the same use case. We currently have 2 JSD projects (lets call them A and B) and the browse project permissio...
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Hi we are working on Jira Service Desk Atlassian cloud Environment and would like to understand if it's possibile to restrict the visibility of one specific field of an issuetype/request type....
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I want to import a ticket via External System Import Jira service desk with a CSV file. The date format : dd/mm/yyyy hh:mm In my CSV file, Time to first response value is 04:00 and Time t...
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Hi, I am new to JSD cloud, so please excuse if this is a basic question. I have launched JSD and now I want to be able to send a nighty email which includes an Excel/CSV attachment or HTML t...
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Hi all - looking for some guidance on this. I need to ensure our teams are inputting data in to the component field, I was thinking of having this done on a transition through a validator but I'm not...
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Hi, Is if possible to configure or restrict users that don't belong to certain role from editing certain fields on Issues? For e.g. User in Quality role can only edit "Defect Comment field" Users ...
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RevSpring Customer Portal We have many customers requesting to see the create date on the customer portal view for their tickets. As well as be able to sort by this field. To...
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Our customer is using ServiceDesk Plus and we want to be able to open/update tickets between both systems. We tried using email to open and update tickets, however, our customer's Service desk...
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We are unable to move an item from a service desk to a classic project without losing an attachment that was provided through the service desk request.
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I would like everytime a POC is added in a issue ticket to be alerted they have been added to it. How would I do this in the Jira Service Desk Project? Is there a way to use the automation fea...
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Hello, For days I'm trying to set up and customize my Knowledge base and Help Center portal, but Atlassian has very few built in customizations. Using the built in customizations, it's not possibl...
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We are in the process of migrating from one Jira instance to another, so I currently have two logins. When setting up the second login I consistently ran into problems where it would show the first a...
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Dear all, Today while configuring our new Jira Service Desk, I find out that the JSD is infinite looping. I already setup the email handler but still the looping is not stop. What config is wrong an...
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