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Jira Service Management
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We had been testing the cloud version and creating trial requests. Now any request created has a number starting from the last created request even though the old requests were deleted. Is there away...
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Is the forgot password link the same for all customers in Jira Service Desk? How can that message be edited in the cloud version.
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On the Free Plan, right now. Confirmed the necessary permissions mentioned in other Q/A's but still getting "We can't save the widget right now. Try again in a little while." Is this something we n...
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I'm setting up a help desk screen for HR called 'Questions for HR.' I just went into the screen scheme and modified it to it has 4 essential fields. When I go to Create Issue, it shows the fiel...
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If a request is received during non-business hours, we would like to send an automated email back to the requestor to let them know we will respond during business hours. I am not sure the e...
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We currently offer software downloads to customers via our helpdesk (Easy Redmine). Customer logs in, finds link in the helpdesk and downloads software release. We can track who downloads it and...
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I was using the widget add-on till yesterday, it stopped working suddenly. I saw in other posts that the add-on needs to be uninstalled and reinstalled, I'm not sure if I am able to do this myself or...
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Hi All.... I stumbled into an Issue when I started to explore Create Issue rest API Usecase : I need to create an Issue in with Request Type value With lots of search over the internet, I...
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I'd like to create a weekly recurring issue in my Service Management Software Helpdesk, but by the looks of it, I can only do this by using an add-on? If I have to use an add-on, do you know o...
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Hello, I am using JIRA ServiceDesk(Jira service management), I have an issue with article search from portal. I am able to search and get the articles from the respective portals of...
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We are doing the long term trial of Jira Service Management and would like to test connecting our GSuite to Jira Cloud. During the sync process, it states that Atlassian will send an Invite Ema...
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Need to analyze the use of ScriptRunner within JSD application.
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Hi Everyone, I'm currently experiencing an issue with the Create button in my classic service project. When agents as myself go to create a new issue, will fill out the fields required and u...
1,227 views 4 0 Deleted user November 23, 2020 -
I am looking to receive an email or notification when an email request is rejected due to the user being inactive.
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I am wondering if I have multiple organizations, each having their own customers (from my understanding, they should be the persons that work in that organization, please correct me if I'm wrong), ca...
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Hi there, Currently it could take multiple internal comments before we come to a resolution of a reply for a customer. Is there a way to notify the customer that a team is currently investiga...
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Hey there, is it possible to change the text "Kontaktieren Sie uns zu" in the Service Desk portal? I have not found the settings to do this by now. It's just about the kind of language we have with ...
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Looking for some help.. We have recently moved from 8.1.0 to 8.12 datacenter and everything seems to have gone well enough. We use the 'Schedular' option on projects to plan work. The option remai...
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Hello everyone! We have been using Customer Portal in our company as a way to allow users/customers to check the status of their tickets. However, we noticed that once the resolution is set for th...
2,020 views 6 0 Deleted user November 23, 2020 -
Dear all, I am working for a customer who has a Jira cloud Instance running in prod. We have setup different Jira service desk request and automation rule in order to cover customer needs. Followi...
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Hello everybody, I am looking to create a custom field. When an agents wants to create a ticket, I want him to pick an organisation and a customer. Is it possible to create a dropdownlist with all...
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Hi, When I configure my instanse on reverse proxy, I do not get any pages on portals. I added admin user to application server, I started to get the page but cannot see any ticket templates....
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Hi there, I created an own Workflow for our Service Desk, which works fine so far. However, I noticed that now one cannot select the kind of solution when transitioning a ticket as "Done" (or in Ger...
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Hi there, The point is that we want to assign ticket automatically according to consultants skills. Is that even possible? I´ve found out this KBA but have no idea what means the "plan" ment...
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How can I get a list of all the post functions, validators and conditions from all the workflows in a Jira instance? Doing this manually is a pain and time consuming, so I was wondering if there is a...
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