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Community resources
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Jira Service Management
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I worked on the ITSM template early access program, kicking the tires. I am now trying to create a new project using this template. But only IT Service Project (not ITSM) iswhosing up. Wi...
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Jira Service Desk Some of our customers refuse to access the portal and only rely on email to update the issue status. At the moment the notification sent upon "new comment", or "comment edit...
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Hi We would like to use a radio button field that has (2 options) in a service desk workflow. Option A doesn't require approval, Option B requires approval. If Option B is selected in the request, h...
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service desk can not access confluence to create a new knowledge base
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Ok. I'm changing my question. My new one is this - We are using a portal and when I go there it asks questions like "What is the nature of your problem"? which is clearly not a Jira field. But in goi...
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Hi, I've recently plugged in PagerDuty and want to be able to pass through incidents to Jira Service Desk. I have managed to get the integration working but incidents are raising under the "Queues" ...
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I can't upload excel files into JIRA ticket comments. It looks like it loads 99% then FAILS. This is extremely frustrating as it happens randomly and is impossible to fix. PLEASE HEEELP
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Hi- In a jira ticket, when I enter a code in the section called Size Code in the image, I would like Jira to automatically upload a specific file into the ticket, Is this possible?
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Jira Service Desk Cloud portal invite email not sending I turned off notifications, then added organizations and then added customers. None of those customers got an invite to the portal. I turned o...
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When I go to my public service desk link I only see a blank page.. There are also a bunch of errors happening. Does anyone know how to fix this? It was working this morning.
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Is there anyway that when a customer clicks on a specific issue/request type in their portal, instead of creating a ticket, will redirect the customer to a URL?
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We are experiencing some reported strange behaviour where when once an agent is done dealing with ticket ABC-123, with attachment X, upon moving to ticket ABC-124, the system does not display attachm...
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I have created a field with the wrong field type and i can't find any way to change it. Is it possible to edit? Or do i have to trash it and recreate a new field?
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Hi, we have Jira Service Desk (Server) and we would like to have on our Customer Portal link FAQ that would refer our customer to Confluence (Cloud). Because we are learning about Conflu, we have Fr...
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Hi, I was trying to create a customer request using Java API using the code below serviceDeskCustomerRequestService.createCustomerRequest(applicationUser, serviceDeskCustomerRequestServi...
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We are experiencing problems with receiving emails to atlassian. Initially it was working fine. But then both incoming and outgoing emails would reach. After that the outgoing messages fixed by itsel...
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Hi The SLA goal limit of our Jira SM project is shown as 30, we need to add more SLA goals to meet the customer expectations. It would be highly appreciated if you could help me with the steps to i...
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Hi, When i am attending to the issues, I noticed that fields with Text Field (multi-line) display doesn't show on my screen. Other fields with Select List display or date picker display for ins...
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I have a couple of issues on custom branding I'm trying to resolve. On the customer portal, the top left logo thats positioned, It always seems to revert to servicedesk/customer/portals .... a...
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We had been testing the cloud version and creating trial requests. Now any request created has a number starting from the last created request even though the old requests were deleted. Is there away...
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Is the forgot password link the same for all customers in Jira Service Desk? How can that message be edited in the cloud version.
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On the Free Plan, right now. Confirmed the necessary permissions mentioned in other Q/A's but still getting "We can't save the widget right now. Try again in a little while." Is this something we n...
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I'm setting up a help desk screen for HR called 'Questions for HR.' I just went into the screen scheme and modified it to it has 4 essential fields. When I go to Create Issue, it shows the fiel...
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If a request is received during non-business hours, we would like to send an automated email back to the requestor to let them know we will respond during business hours. I am not sure the e...
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We currently offer software downloads to customers via our helpdesk (Easy Redmine). Customer logs in, finds link in the helpdesk and downloads software release. We can track who downloads it and...
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| Subject | Author | Posted |
|---|---|---|
| February 17, 2025 1:01 AM PST | ||
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 9:06 AM PST | ||
| February 10, 2025 5:31 AM PST | ||
| February 5, 2025 9:31 AM PST |