Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
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Hi, Is there a way form to setup a dashboard that shows the number of tickets completed by agents over a week or two weeks in leaderboard format? Something like: Completed Tickets L...
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Hi, I'm new to JSD and still trying to set it up for my company. I ran into this problem which in my opinion should be very easy and straightforward but somehow JSD makes it so complicated. So...
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I am able to create new Reports, where we are able to collect data on the frequency of various Request Types. I am able to create a Report for each Request Type, but is there a way to make a Report w...
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Customers only see the English version, when I have enabled enable a translation as you see in the screenshot. Is there another setting I need to change?
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Hi, is it possible to put ticket on behalf of my clients. Instead of asking them to put ticket i would like to manage tickets and put tickets on behalf of them. In the other hand, is it poss...
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Our organization is making the transition from Intercom to Jira Service Desk. We want our users to be able to send in a request to our service desk in-app. One of the issues that we want...
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I want to add mail addresses to reporters which are not present in the signed up user list But the system only allows me to add users which have already submitted a request pls tell me how to add n...
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Hi Team, I am having a scenario, one of our team member changing the sprint value before closing the sprint and assigning a new one. Now is it possible to write a JQL to list out all storie...
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Our teams use confluence, service desk, and jira. I want to show links to FAQ items in our wiki as the home page of the service desk, above all the action items such as open a ticket, request ...
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Hi, There's a way to show, in Jira Service Desk homepage, the ticket sla to our costumers, as we see in the issue helpdesk page? Or, at least, send an email to say "The ticket XXX-XXXX has 7h SLA"
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Hi, We are already working with JIRA over 15 years for development and customer support. For customer support we always used JIRA software and are considering moving over to Service des...
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Hello, I activated the option "allow search for all request types". But only 1 request type appear as an option for users. That's the default request type. What should I do to users be a...
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I have some new users in the active directory. In the provisioning logs I see that the user should be created in Atlassian cloud, but that does not happen. EntrySynchronizationAddResultSucce...
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Hello. Can this powered by text be removed from widget? Thanks!
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Hi! I did not find how translate some texts that appears on the Widget. Here: - Search box placeholder. - Texts that appear after a search. - Field, choose file and send button. Cou...
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Hi I have a calendar with a 5 day work week. There are public holidays. But we have working days sometimes on Saturdays or Sundays. How to add a working day?
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Need an overview mainly of all Trello licenses (free or paid) under certain partner domain. I raised a request and received an answer that only paid licenses that are active, or have an e...
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Hello Everyone Question, My service desk team complains that when they are going to link an issue by using issue linking they see all types of issues that they don't want to link. Is there ...
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Hello, Just started to use Jira service desk server. Is it possible to create a sub task or just automatically add some extra text to the issue description, when a customer creates it?&nbs...
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I would like to use Webhook to send alerts to google chat, but I'm not sure how to do it. I did a test in simple text format the message is to send. But how can I post the ticket within this message?...
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we are in the process of integrating Jira and fresh service. by Jira automation 1. Once I update a comment the same comment is passing to fresh service. 2. likewise, if fresh service upd...
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Hello, With Automation I would like to add the reporter in the "approvers" field. I have tested different combinations, but I can't find the right syntax for JSON. Thank you, in advance, for ...
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Hi, Is it possible to allow user to create only one ticket with highest priority in that particular day, if user will try to create another ticket with highest priority on same day then it should th...
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Hello Everyone I would like to ask if it is possible to have in Jira service desk cloud different Queues depending on the role or user? Is this possible? Or everyone has to see the same Que...
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Hi to all! I am new to using Scriptrunner plugin, any help would be appreciated. When creating a ticket on the portal, in the request type "Custom request type 1", you must update the summary field...
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Atlassian Community Events
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
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| June 18, 2025 4:57 PM PDT |