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Jira Service Management
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Hello, I would like to know if there is any way for the automatic assignment of tickets by performing the assignment where the user who has fewer tickets in progress is validated.
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...equestIssueList.Method = "GET"; requestIssueList.ContentType = "application/json"; ServicePointManager.Expect100Continue = true; ServicePointManager.SecurityProtocol = SecurityProtocolType.Tls12...
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Criamos o projeto, incluimos o ícone em Detalhes, porém quando entramos no Jira Plus não é visualizado o ícone na tela de abertura de chamados. (AUTOMOVEL, MASSIFICADOS e PARCERIAS) Tela De...
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I would like to create a sub-task for each user inputted into a field. I have a table with 8 users in it for approvals. I need a sub-task created and assigned to each user to approve. Once t...
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Hello, I am trying to determine how to pull data fields from deviniti bundled fields. Ex: Fields 1-5 are in a bundled field. I want to pull the value from Field 3 and make a s...
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Hello, I need to create a table that if necessary another row can be added. I currently have a process workflow for a root cause and corrective action that I would like to get added into JIR...
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Bula (Hello) Traditionally we had customers and agents set up separately. Over the past year or so, we have noticed that a few customers have managed to create an additional Agent login but o...
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Boa tarde. Estou querendo montar um dashboard para contagem de abertura de chamados por Canal (Telefone, Portal, APP) do projeto. É possível contarmos isso via comando JQL? Obrigado.
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I hava one service desk with 4 differents departments that are attending users. I observ that a member of the team of the service desk team can view all the issues indepently of the deparmet. So, I...
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So here is what I am trying to do. I have setup a Cloud Service Desk project for our payroll team. They have two tiers of support tier 1 and tier 2. I have two groups tier 1 and tie...
745 views 6 0 Deleted user October 26, 2020 -
Hello Team...we would like to embed the Jira SD widget into one of our sites..I understand that global permissions need to be changed to allow everyone access to the Help desk center without logging ...
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We have a customer saying he is being copied on support tickets and does not want to be. He is not shown as Reporter or Request Participant. Any idea why? Thanks!
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Hi, I'm having issues with Jira service desk email handler Strip quotes. I have the Strip quotes setting on. The issue is, when people reply to an email in outlook, it adds a new 'To, sent, C...
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So the email handler is a bit lacking in functionality, at least if your customers also have their own ticket system. Currently our customers can only reply based on email tickets, and thus we...
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Hello, I am going to export my Jira-Tickets into our companys own ERP-System. We sometimes need input from our customers on certain issues, that they are to communicate using the ji...
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Hi guys, In the company I work for, whenever there is a new on-boarding, HR will usually raise a ticket to grant them access to our platforms and etc. How do i create a ticket where when HR ...
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...ctions were performed since JQL condition did not pass due to error running JQL: "(key = xxx-384 AND ("[Dev] Tickets in Open Sprints" = True))" - Error in the JQL Query: 'True' is a reserved JQL word. Y...
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im Kundenportal
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When customer view is selected in SERVICEDESK JIRA , ( the filters for open and closed requests to be changed) SAny suggestions ?
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Hi guys, I'm still quite new new to Jira and I'm facing a problem. I can't see my Assigned to me tab anymore. Is it because someone in my admin changed it or turned it off or is there some issue with...
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Hello, We are building a Webhook in Jira that sends data to a Google Cloud Function. However, GCF will only accept OAuth2.0 as the authentication and Jira doesn't have the ability to generat...
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1.Project A doesnt have the issue type task. But issue is created with task, any suggestions for trouble shooting ?
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in jira project settings, email requests options not showing, the page keeps loading. Anyone ever faced this issue ?
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I have set up Jira Service Desk in Cloud and Jira Core 8.13 + Jira Server 8.13 + Jira Service Desk 8.13.0 Server edition. In the Cloud version, I like the way Help Center shows all the Knowledge Bas...
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I am trying to modify Project Lead from Project Settings-> Details but it is taking old Project Lead name only. Why it is taking every time last time Project Lead. Looking for a suitable solution
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