customer satisfaction no have email

Help. Topics on other reported issues do not help everything is included. Where else could the problem be? Why doesn't get customer satisfaction?

1 answer

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Welcome to Atlassian Community!

After enabling customer satisfaction on the project, customers will receive the notification for resolved tickets.

The tickets must have a resolution for the csat survey to be triggered.

It's important that the customer notification "Request resolved" is also enabled.

Please, make sure that tickets have a valid request type, the satisfaction feature is enabled and customer notifications are enabled.

Regards,
Angélica

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