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Can't view issue or kanban board

Sabrina Liao
Contributor
January 22, 2021

This just started happening a couple hours ago. When I go to an issue, I briefly see the issue before I see the following take up the screen instead.

Screen Shot 2021-01-22 at 2.46.13 PM.png

I haven't found anything w/ that error code. I also can't see my kanban board. It just shows the following after 'fully loading'.

Screen Shot 2021-01-22 at 3.21.59 PM.png

I've tried to log out and back in w/ no luck. I checked the jira status site, and everything's shown as operational. I don't know what's wrong.

3 answers

1 accepted

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Answer accepted
Sabrina Liao
Contributor
January 25, 2021

Seems like things resolved over the weekend. Still don't know what happened/what was the issue, but no need for further inquiry.

0 votes
Jack Brickey
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
January 22, 2021

Are others experiencing this behavior? Have you tested with another browser?  If this persists contact Atlassian Support. 

Sabrina Liao
Contributor
January 25, 2021

I do believe I tested w/ at least another browser, but it looks like whatever was the issue got fixed over the weekend b/c things work now. Thanks for responding.

0 votes
Sabrina Liao
Contributor
January 22, 2021

*this is not an answer; just updating w/ data I've found

This is an error I see in the developer console:

Uncaught Exception { name: "NS_ERROR_FILE_NO_DEVICE_SPACE", message: "", result: 2152857616, filename: "https://d12ramskps3070.cloudfront.net/atl-vertigo--shard-jir…=true&jag=true&jaguser=true&locale=en-US&sd_operational=true", lineNumber: 4205, columnNumber: 0, data: null, stack: "@https://d12ramskps3070.cloudfront.net/atl-vertigo--shard-jira-prod-us-6--2--jres.atlassian.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/o2joag/b/24/a70575803ee40351a7a891038fe0ac7d/_/download/contextbatch/js/greenhopper-rapid-non-gadget-lwf-board,gh-rapid-lwf-board,jira.global,atl.general,jira.general,atl.global,com.pyxis.greenhopper.jira:rapid-board-work-page,gh-rapid-config-lwf-board-deferred,jira.webresources:mentions-feature,com.atlassian.jira.plugins.jira-development-integration-plugin:devstatus-dialog-resources-ctx,-jira.heritage/batch.js?agile_global_admin_condition=true&feature-enable-ip-allowlisting-alerts=true&jag=true&jaguser=true&locale=en-US&sd_operational=true:4205:1147\nl@https://d12ramskps3070.cloudfront.net/atl-vertigo--shard-jira-prod-us-6--2--jres.atlassian.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/o2joag/b/24/0b596642a468ee45bc4bb82e69b40517/_/download/contextbatch/js/jira.heritage/batch.js?jag=true&locale=en-US:6:2054\ns/<@https://d12ramskps3070.cloudfront.net/atl-vertigo--shard-jira-prod-us-6--2--jres.atlassian.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/o2joag/b/24/0b596642a468ee45bc4bb82e69b40517/_/download/contextbatch/js/jira.heritage/batch.js?jag=true&locale=en-US:6:2480\n" } 

 

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