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How to add categories to Service Project?

Drew Gallagher
Drew Gallagher
January 22, 2021

Hi, 

I've been catching up on the JSM webinars and spotted the categories on the left hand side. My project doesn't have those and I can't find the settings to add them. Can anyone point me in the right direction?

Service Desk Problem Incident views.png

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Ivan Lima
Ivan Lima
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January 23, 2021

Hey @Drew Gallagher, these are ITSM categories that apply to the IT service management template for classic projects. You won't find that in all project templates. You can learn more at:

Cheers,

IL.

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Daniel Ebers
Daniel Ebers
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January 23, 2021

Adding to this we seem to have had the question a few days ago which finally was answered that it is not directly possible to add a new "category" but map further (to be created) Request Types to existing practices/categories:
https://community.atlassian.com/t5/New-to-Jira-Service-Management/How-to-add-a-new-queue-below-Service-requests-Incidents-Problems/qaq-p/1585655

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